NZQA registered unit standard
16218 version 4
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Title
Demonstrate knowledge of kaupapa and tikanga Māori relevant to
Māori clients in the public sector
Level
5
Credits
6
Purpose
People credited with this unit standard are able to: explain
kaupapa and tikanga Māori in relation to service delivery in a
public sector organisation; and review a service delivery
situation for application of kaupapa and tikanga Māori in a
public sector organisation.
Classification
Public Sector Services > Public Sector Māori
Available grade
Achieved
Entry information
Recommended skills
and knowledge
Unit 14950, Describe Te Tiriti o Waitangi/Treaty of Waitangi
and its application in the public sector, or demonstrate
equivalent knowledge and skills.
Explanatory notes
1
This unit standard is intended for people who are employed in the public sector and
evidence should come from within the candidate’s workplace.
2
Definitions
Kaupapa Māori relates to the knowledge, attitudes and values that are inherently
Māori as held and followed by hapū and iwi. Kaupapa Māori is the foundation upon
which tikanga and kawa is established and incorporates all of the teachings which
have been passed down through generations of hapū and iwi. Examples include
whakapapa, pūrākau, mōteatea and karakia.
Māori clients refer to groups such as iwi and hapū, urban Māori authorities, panMāori organisations, national Māori organisations, professional and semiprofessional bodies and individuals.
Public sector includes organisations listed in the Public Sector Directory at
http://psd.govt.nz/list/index.php.
Service delivery refers to activities carried out by organisations that are oriented
towards meeting customer needs and expectations. Service delivery that strives to
meet the needs of Māori is based on the acknowledgement of differences between
ethnic backgrounds, for example, social standing, belief structures, values base and
past experiences. This acknowledgement resists any assumption that the rules
familiar to the majority will be used when people of different ethnic backgrounds
interact.
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
16218 version 4
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Tikanga Māori are the practices to be followed in conducting the affairs of a group or
an individual. They are the rules or customs handed down within a hapū or iwi.
There is iwi variation on tikanga Māori. The context of this unit standard should
begin with the local rohe or takiwā. Where local rohe are also occupied by a number
of other iwi, hapū or whānau, the tangata whenua and/or mana whenua view will take
precedence.
3
Communication skills come from an understanding of different beliefs, norms, and
value systems and skills that enable a person to convey information so that it is
comprehensible. Communication skills that will give valuable effect to interaction with
Māori include, for example, knowledge of kinship and other social systems,
demonstrating appropriate behaviour on a marae and appropriate delivery of
statements in te reo Māori.
4
Implications for workplace policies and practices could be something as simple as
providing a place for visitors to have a cup of tea while they wait, or for the way in
which visitors are greeted. More proactive situations may include the provision of a
site for hui and pōwhiri and the formal conduct and recognition of both.
5
The review of a service delivery situation may relate to service delivery in general or
a particular service delivery situation that has occurred.
6
Resources include but are not limited to:
Barlow, Cleve, Tikanga Whakaaro: Key Concepts in Māori Culture. (Auckland; Oxford
University Press, 2001).
7
Performance of outcomes of this unit standard will require consideration of the
underlying values and responsibilities of people working in the public sector including
standards of integrity and conduct and the Te Tiriti o Waitangi/Treaty of Waitangi and
its principles.
Outcomes and evidence requirements
Outcome 1
Explain kaupapa and tikanga Māori in relation to service delivery in a public sector
organisation.
Evidence requirements
1.1
Explanation identifies kaupapa and tikanga Māori that relate to interpersonal
communication with clients.
1.2
Explanation identifies kaupapa and tikanga Māori that relate to organising and
conducting hui with Māori groups.
1.3
Explanation includes what provision has been made in workplace policies and
practices for manaakitanga.
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
provisions can include but are not limited to – protocols for
greeting visitors, recognition and resourcing to accommodate
Māori language speakers, providing workspace for hui, providing
opportunities for Māori groups to attend hui, formal recognition of
karakia in appropriate situations.
Range
1.4
16218 version 4
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Explanation includes strategies which can be used to incorporate kaupapa and
tikanga Māori into the service delivery of a public sector organisation.
Outcome 2
Review a service delivery situation for application of kaupapa and tikanga Māori in a public
sector organisation.
Evidence requirements
2.1
Review identifies current policies and practices of a public sector organisation
which have some bearing on the application of kaupapa and tikanga Māori.
2.2
Review analyses the intended outcomes and actual outcomes for Māori in
relation to the organisation’s policies and practices relating to the application of
kaupapa and tikanga Māori.
2.3
Review identifies how kaupapa and tikanga Māori are currently utilised within a
public sector organisation.
2.4
Review recommends, where necessary, possible changes to the organisation’s
policies and practices to improve integration of kaupapa and tikanga Māori for
interactions with Māori clients.
Planned review date
31 December 2015
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
25 March 1999
31 December 2012
Revision
2
21 August 2001
31 December 2012
Revision
3
13 June 2003
31 December 2012
Review
4
14 April 2011
N/A
Consent and Moderation Requirements (CMR) reference
0121
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
16218 version 4
Page 4 of 4
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMRs). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Comments on this unit standard
Please contact The Skills Organisation info@skills.org.nz if you wish to suggest changes
to the content of this unit standard.
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016