17106
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PACIFIC ISLAND SOCIAL SERVICES
Establish and maintain working
relationships with people of own Pacific
Island culture
level:
4
credit:
12
planned review date:
June 2002
sub-field:
Social Services
purpose:
This unit standard is intended for Pacific Island people who
are entering or working within Pacific Island social services
with people of their own culture.
People credited with this unit standard are able to: describe
the Pacific Island social service worker's own culture and life
experience; begin the working relationship with people of
own Pacific Island culture and life experience; and maintain
the working relationship with people of own Pacific Island
culture and life experience.
entry information:
Open.
accreditation option:
Evaluation of documentation and visit by NZQA and industry.
moderation option:
A centrally established and directed national moderation
system has been set up by Community Support Services
ITO Limited (Careerforce).
 New Zealand Qualifications Authority 2016
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PACIFIC ISLAND SOCIAL SERVICES
Establish and maintain working
relationships with people of own Pacific
Island culture
special notes:
1
This unit standard acknowledges the development of
culturally focused Pacific Island social services and the
imperative that Pacific Island social service workers be
competent in working with people of their own culture,
whether the worker or participants are born in a Pacific
Nation or in Aotearoa New Zealand.
2
People awarded credit in this unit standard are able to
demonstrate knowledge of te tino rangatiratanga and
kawanatanga of the Treaty of Waitangi, and are able to
demonstrate knowledge of how to apply the articles of
the Treaty of Waitangi to social services. They are able
to apply this knowledge to the context of assessment
for this unit standard (for further clarification, please
refer to Unit 7927, Demonstrate knowledge of the
application of the Treaty of Waitangi in the social
services).
3
Pacific Island refers primarily to the main island groups
represented in New Zealand, namely Samoan, Tongan,
Cook Island, Niuean, Tokelauan, Fijian, Tuvaluan,
Solomon Islands, Kiribati.
4
Socio-cultural structures may include but are not limited
to: ideological, kinship, and religious structures.
5
Participant(s) is used as a generic term to denote the
people from user groups of the social services who are
involved in working relationships with the person
awarded this unit standard.
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PACIFIC ISLAND SOCIAL SERVICES
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Island culture
6
An environment that is conducive to establishment of
the working relationship is one in which both New
Zealand born and Pacific Island born participants are
attended to in terms of their physical, spiritual, cultural,
and mental characteristics and needs. Characteristics
and needs of participants may be physical, spiritual,
cultural, and mental.
Characteristics and needs
include: age and stage of development, customs,
disability, gender, health status, language, sexual
orientation, and needs for physical comfort, safety,
privacy, and religious adherence.
7
Language that is respectful and is inclusive means
language that: is free of sexist, racist or other biases;
avoids stereotypes; recognises differences; avoids
potentially offensive and discriminatory forms of
expression; recognises the impact of the delivery, tone,
and pitch on the participant; and recognises the body
language and context for communication.
8
All communications with participants are treated
confidentially. The scope and limits of confidentiality
are defined through negotiation, and informed consent
of participants, and criteria established by legislation,
ethical practice, and organisational guidelines. In the
context of this unit standard, sources of criteria
established by legislation, ethical practice, and
organisational guidelines include but are not limited to:
Official Information Act 1982, Privacy Act 1993, service
provider codes of conduct, codes of practice issued by
the Privacy Commissioner, Pacific Island social service
codes of ethics, and organisational guidelines,
protocols, staff manuals, strategic plans, kaupapa.
 New Zealand Qualifications Authority 2016
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PACIFIC ISLAND SOCIAL SERVICES
Establish and maintain working
relationships with people of own Pacific
Island culture
9
Pacific Island social service workers include but are not
limited to: community workers, counsellors, social
workers, youth workers, and others who deliver Pacific
Island social services, whether paid or unpaid.
10
In carrying out all elements of this unit standard,
actions are documented according to enterprise
standards. Enterprise standards include but are not
limited to: service provider strategic plans, kaupapa,
governing legislation, staff manuals, and service
provider protocols.
Elements and Performance Criteria
element 1
Describe the Pacific Island social service worker's own Pacific Island culture and life
experience.
performance criteria
1.1
The description of the Pacific Island social service worker's own Pacific Island
culture defines the concepts of culture and sub culture.
 New Zealand Qualifications Authority 2016
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PACIFIC ISLAND SOCIAL SERVICES
Establish and maintain working
relationships with people of own Pacific
Island culture
1.2
The description identifies significant features of the Pacific Island social service
worker's own Pacific Island culture.
Range:
1.3
The description identifies the Pacific Island social service worker's own life
experience.
Range:
1.4
significant features - age; class; gender; groupings; historical
origins; personal and structural reasons for migration to and within
Aotearoa New Zealand; dominant cultural values; economic,
political, socio-cultural structures; family obligations; effect of
migration, colonisation, and political and socio-cultural structures
on individuals and family;
evidence required for four of the range.
family origins, history, and structure; community and recreational
involvement; influence of economic, political, and socio-cultural
structures; education and training; paid and unpaid work
experience; effects of birth in New Zealand or birth in a Pacific
nation; knowledge of family genealogy.
The description identifies the impact on the Pacific Island social service worker
of her/his Pacific Island culture and life experience.
Range:
impact on - beliefs, ideas, relationships, values, world view.
 New Zealand Qualifications Authority 2016
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PACIFIC ISLAND SOCIAL SERVICES
Establish and maintain working
relationships with people of own Pacific
Island culture
element 2
Begin the working relationship with people of own Pacific Island culture and life
experience.
performance criteria
2.1
Beginning the working relationship creates an environment that is conducive to
establishment of the working relationship.
2.2
Beginning the working relationship establishes and sustains protocols for the
relationship according to the commonalities and differences within the culture
and customs of the participant(s) and the Pacific Island social service worker.
Range:
commonalities and differences may include but are not limited to age, gender, social status, place of birth, involvement of other
Pacific Island people, values and beliefs;
evidence is required of three of the range.
2.3
Beginning the working relationship engages participants according to their
characteristics and needs.
2.4
Beginning the working relationship uses interpersonal skills that respond to
verbal and non-verbal communications and are appropriate to the
characteristics and needs of participants.
Range:
interpersonal skills may include but are not limited to - use of
voice tone, pitch, volume, and speed; use of silence; active
listening; clarifying, describing, encouraging, following, listening,
paraphrasing, and summarising; reflection of feelings and content;
respect, acceptance, and tolerance; body language;
evidence required of four of the range.
 New Zealand Qualifications Authority 2016
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PACIFIC ISLAND SOCIAL SERVICES
Establish and maintain working
relationships with people of own Pacific
Island culture
2.5
Beginning the working relationship is conducted using language that is
inclusive.
2.6
Beginning the working relationship demonstrates application of the personal
attributes and value base required of Pacific Island social service workers in
relationships with participants.
Range:
personal attributes and value base - acknowledgment and respect
for age and gender difference, acceptance and awareness of own
culture and cultures of others, genuineness, honesty, humility,
patience, self awareness, warmth.
2.7
Beginning the working relationship clarifies the Pacific Island social service
worker's role, function, and professional boundaries in the social services, and
the involvement and presence of other Pacific Island people.
2.8
Rapport is sought with participants, positive feedback is responded to, criticism
or negative feedback is responded to without defensiveness, and changes
required to re-establish rapport are initiated.
 New Zealand Qualifications Authority 2016
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PACIFIC ISLAND SOCIAL SERVICES
Establish and maintain working
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Island culture
element 3
Maintain the working relationship with people of own Pacific Island culture and life
experience.
performance criteria
3.1
The Pacific Island social service worker's feelings, behaviour with, and
responses to participants are in accordance with relevant criteria.
Range:
relevant criteria - personal attributes and value base required of
Pacific Island social service workers and their colleagues; ethical
practice; clarity about social service worker's role, function, and
professional boundaries; protocol and customs for the
relationship; use of inclusive language; knowledge of differences
and acceptable boundaries.
3.2
Rapport is continually sought with participants, positive feedback is responded
to, criticism or negative feedback is responded to without defensiveness, and
changes required to maintain rapport are acted upon.
3.3
Maintenance of the working relationship demonstrates application of the
personal attributes and value base required of Pacific Island social service
workers in relationships with participants.
Range:
personal attributes and value base - acknowledgment and respect
for difference, acceptance and awareness of own culture and
culture of others, genuineness, honesty, humility, patience, self
awareness, warmth;
difference - age, gender, coping abilities, disability, experience
and knowledge, family history, health status, personal history,
language, sexual orientation, socio-economic situation, world
view, political awareness, issues of power and status.
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PACIFIC ISLAND SOCIAL SERVICES
Establish and maintain working
relationships with people of own Pacific
Island culture
3.4
Maintenance of the working relationship demonstrates clarity about the limits of
the Pacific Island social service worker's competence, and advice is sought or
referral to others is recommended if the limits of competence are reached.
3.5
Maintenance of the working relationship demonstrates clarity about the limits of
the Pacific Island social service worker's role and function in the relationship
with participants, and involvement and presence of other Pacific Island people.
Comments to:
Careerforce
PO Box 2637
Wellington 6140
Please Note:
Providers must be accredited by the Qualifications Authority
before they can offer programmes of education and training
assessed against unit standards.
Accredited providers assessing against unit standards must
engage with the moderation system that applies to those unit
standards. [Please refer to relevant Plan ref: 0222]
 New Zealand Qualifications Authority 2016