NZQA registered unit standard
12835 version 4
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Title
Demonstrate knowledge of when the mediation process is
appropriate to the resolution of disputes
Level
5
Credits
8
Purpose
People credited with this unit standard are able to: compare
mediation with other dispute resolution techniques; consider
the advantages and disadvantages of mediation for a particular
dispute situation; and determine when mediation is an
appropriate dispute resolution process.
Classification
Public Sector Services > Mediation
Available grade
Achieved
Explanatory notes
None.
Outcomes and evidence requirements
Outcome 1
Compare mediation with other dispute resolution techniques.
Range
other techniques include – negotiation, statutorily prescribed mediation, court
ordered mediation, arbitration, expert witness, mini-trial, litigation.
Evidence requirements
1.1
The comparison establishes the purpose of mediation with that of two other
dispute resolution techniques.
Outcome 2
Consider the advantages and disadvantages of mediation for a particular dispute situation.
Range
one actual or simulated factual dispute resolution situation.
Evidence requirements
2.1
Consideration includes assessment of the suitability of mediation for resolution
of the dispute.
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
12835 version 4
Page 2 of 2
2.2
Consideration includes comparison of the advantages and disadvantages of two
or more dispute resolution processes in relation to the facts of the dispute.
2.3
Consideration establishes and justifies which dispute resolution process is
better suited to the resolution of the particular fact situation.
Outcome 3
Determine when mediation is an appropriate dispute resolution process.
Evidence requirements
3.1
Determination includes a description of the indicators both for and against the
suitability of mediation as a process for dispute resolution.
3.2
Determination includes an assessment of the indicators and a decision as to the
suitability of mediation as the process for dispute resolution.
Status and review information
Registration date
20 September 2002
Date version published
16 July 2010
Planned review date
31 December 2013
Accreditation and Moderation Action Plan (AMAP) reference
0121
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA, or
an inter-institutional body with delegated authority for quality assurance, before they can
report credits from assessment against unit standards or deliver courses of study leading
to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Consent requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact The Skills Organisation info@skills.org.nz if you wish to suggest changes
to the content of this unit standard.
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016