JAMAL CREST
955 Tower Street ● Charlotte, North Carolina 28211
704-555-5555 ● jtcrest@isp.net
SALES MANAGER




SUMMARY OF QUALIFICATIONS
4 years of relevant experience in a retail setting with increasing levels of responsibilities, as
well as experience in the hospitality industry.
Core strengths include achieving sales awards and exceeding quotas, product launches and
managing employees.
Strong analytical, attention to detail and computer skills.
Bilingual (Spanish/ English)
SKILLS
Leadership
 Managed team of ten customer service representatives, including selecting, training, and
evaluating staff.
 Provided key leadership instrumental in motivating sales team to increase annual sales 22%
for 2013.
 Implemented new sales incentive program.
 Ensured day-to-day operations of high-volume retail store ranked second in region (NC, SC,
GA).
Financial
 Tracked inventory for store with merchandise in excess of $1 million in inventory.
 Ordered new merchandise based on sales forecasts.
 Developed promotions to move inventory and reward repeat customers.
 Trained in principles of accounting and budget control.
Computer
 Microsoft Word, Excel, PowerPoint, and Outlook.
 Used social media marketing techniques via Facebook and Twitter to keep customers
informed of in-store promotions and to recruit potential customers.
 Designed Access database of customers with over 30 searchable fields to improve office
efficiency.
EDUCATION
AAS, Business Administration - Central Piedmont Community College, Charlotte, NC - May 2015
PROFESSIONAL EXPERIENCE
Interior Elements
Sales Manager
August 2012 - Present
Charlotte, NC
Interior Elements
Sales Associate
August 2010 - July 2012
Charlotte, NC
CONTINUED
Jamal Crest, Page 2 of 2
Sea Bliss Resort
Front Desk Associate
July 2008 - August 2010
Tybee Island, GA
ACCOMPLISHMENTS & AWARDS



Biggest Annual Sales Increase (22%), 2013
Top New Sales Agent, 2011
Best Customer Service, July 2010
AFFILIATIONS
Students in Free Enterprise, 2013 - present
Student Government, 2013 - present
VOLUNTEER WORK
Big Brothers Big Sisters of Greater Charlotte, 2013 - present
CONTINUED