NZQA registered unit standard 27230 version 1 Page 1 of 4 Title Complete check-in transaction for single passenger without baggage Level 3 Credits 6 Purpose People credited with this unit standard are able to: prepare check-in workstation; commence passenger check-in; display and check flight information; display and check passenger details; accept passenger onto flight; and finalise passenger check-in process. Classification Aviation > Airport Customer Service Available grade Achieved Explanatory notes All tasks are to be carried out in accordance with enterprise procedures, the enterprise being the organisation carrying out the work. Enterprise procedures referred to in this unit standard are the applicable procedures found in the following: enterprise exposition; manufacturer publications; Government and local body legislation. Outcomes and evidence requirements Outcome 1 Prepare check-in workstation. Evidence requirements 1.1 Workstation is prepared in accordance with enterprise procedures. Range 1.2 Sufficient stationery is available for transactions to be performed. Range 1.3 may include but is not limited to – clear of rubbish, stationery stored. may include but is not limited to – boarding passes, bag tags, other labels or tags, writing pads, pens, stamps. Baggage scale is activated and set in accordance with enterprise procedures. Range ServiceIQ SSB Code 9068 may include but is not limited to – scales are zeroed. New Zealand Qualifications Authority 2016 NZQA registered unit standard 1.4 Check-in computer terminal is prepared for operation in accordance with enterprise procedures. Range 1.5 27230 version 1 Page 2 of 4 may include but is not limited to – computer switched on, log on to network, sign in to system. Printers are prepared for operation in accordance with enterprise procedures. Range may include but is not limited to – bag tag printer, boarding pass printer. Outcome 2 Commence passenger check-in. Evidence requirements 2.1 Passenger is greeted in accordance with enterprise procedures. 2.2 Passenger details are obtained in accordance with enterprise procedures. Range may include but is not limited to – surname, flight number, destination. Outcome 3 Display and check flight information. Evidence requirements 3.1 Flight information is displayed in accordance with enterprise procedures. 3.2 Flight information is checked in accordance with enterprise procedures. Range must include but is not limited to – correct date, correct departure port, flight status. Outcome 4 Display and check passenger details. Evidence requirements 4.1 Passenger name is displayed in accordance with enterprise procedures. 4.2 Passenger details are checked in accordance with enterprise procedures. Range ServiceIQ SSB Code 9068 may include but is not limited to – e-ticket indicator must be present, class of travel, travel status, pre-seating. New Zealand Qualifications Authority 2016 NZQA registered unit standard 27230 version 1 Page 3 of 4 Outcome 5 Accept passenger onto flight. Evidence requirements 5.1 Passenger is accepted onto flight in accordance with enterprise procedures. may include but is not limited to – passenger category, baggage details, destination. Range 5.2 Boarding pass is issued in accordance with enterprise procedures. may include – manual entry, automatic issue. Range Outcome 6 Finalise passenger check-in process. Evidence requirements 6.1 Documentation is returned to the passenger and the departure process is explained in accordance with enterprise procedures. may include but is not limited to – boarding pass, passport, ticket. Range 6.2 Passenger is directed to the departure area in accordance with enterprise procedures. may include but is not limited to – lounge for airline rewards passengers, departure gates. Range 6.3 Passenger is farewelled in accordance with enterprise procedures Planned review date 31 December 2016 Status information and last date for assessment for superseded versions Process Version Date Last Date for Assessment Registration 1 15 April 2011 N/A Consent and Moderation Requirements (CMR) reference 0125 This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do. Please note Providers must be granted consent to assess against standards (accredited) by NZQA, before they can report credits from assessment against unit standards or deliver courses of study leading to that assessment. ServiceIQ SSB Code 9068 New Zealand Qualifications Authority 2016 NZQA registered unit standard 27230 version 1 Page 4 of 4 Industry Training Organisations must be granted consent to assess against standards by NZQA before they can register credits from assessment against unit standards. Providers and Industry Training Organisations, which have been granted consent and which are assessing against unit standards must engage with the moderation system that applies to those standards. Requirements for consent to assess and an outline of the moderation system that applies to this standard are outlined in the Consent and Moderation Requirements (CMRs). The CMR also includes useful information about special requirements for organisations wishing to develop education and training programmes, such as minimum qualifications for tutors and assessors, and special resource requirements. Comments on this unit standard Please contact the ServiceIQ qualifications@serviceiq.org.nz if you wish to suggest changes to the content of this unit standard. ServiceIQ SSB Code 9068 New Zealand Qualifications Authority 2016