NZQA registered unit standard
27230 version 1
Page 1 of 4
Title
Complete check-in transaction for single passenger without baggage
Level
3
Credits
6
Purpose
People credited with this unit standard are able to: prepare
check-in workstation; commence passenger check-in; display
and check flight information; display and check passenger
details; accept passenger onto flight; and finalise passenger
check-in process.
Classification
Aviation > Airport Customer Service
Available grade
Achieved
Explanatory notes
All tasks are to be carried out in accordance with enterprise procedures, the enterprise
being the organisation carrying out the work. Enterprise procedures referred to in this unit
standard are the applicable procedures found in the following:
enterprise exposition;
manufacturer publications;
Government and local body legislation.
Outcomes and evidence requirements
Outcome 1
Prepare check-in workstation.
Evidence requirements
1.1
Workstation is prepared in accordance with enterprise procedures.
Range
1.2
Sufficient stationery is available for transactions to be performed.
Range
1.3
may include but is not limited to – clear of rubbish, stationery
stored.
may include but is not limited to – boarding passes, bag tags,
other labels or tags, writing pads, pens, stamps.
Baggage scale is activated and set in accordance with enterprise procedures.
Range
ServiceIQ
SSB Code 9068
may include but is not limited to – scales are zeroed.
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
1.4
Check-in computer terminal is prepared for operation in accordance with
enterprise procedures.
Range
1.5
27230 version 1
Page 2 of 4
may include but is not limited to – computer switched on, log on to
network, sign in to system.
Printers are prepared for operation in accordance with enterprise procedures.
Range
may include but is not limited to – bag tag printer, boarding pass
printer.
Outcome 2
Commence passenger check-in.
Evidence requirements
2.1
Passenger is greeted in accordance with enterprise procedures.
2.2
Passenger details are obtained in accordance with enterprise procedures.
Range
may include but is not limited to – surname, flight number,
destination.
Outcome 3
Display and check flight information.
Evidence requirements
3.1
Flight information is displayed in accordance with enterprise procedures.
3.2
Flight information is checked in accordance with enterprise procedures.
Range
must include but is not limited to – correct date, correct departure
port, flight status.
Outcome 4
Display and check passenger details.
Evidence requirements
4.1
Passenger name is displayed in accordance with enterprise procedures.
4.2
Passenger details are checked in accordance with enterprise procedures.
Range
ServiceIQ
SSB Code 9068
may include but is not limited to – e-ticket indicator must be
present, class of travel, travel status, pre-seating.
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
27230 version 1
Page 3 of 4
Outcome 5
Accept passenger onto flight.
Evidence requirements
5.1
Passenger is accepted onto flight in accordance with enterprise procedures.
may include but is not limited to – passenger category, baggage
details, destination.
Range
5.2
Boarding pass is issued in accordance with enterprise procedures.
may include – manual entry, automatic issue.
Range
Outcome 6
Finalise passenger check-in process.
Evidence requirements
6.1
Documentation is returned to the passenger and the departure process is
explained in accordance with enterprise procedures.
may include but is not limited to – boarding pass, passport, ticket.
Range
6.2
Passenger is directed to the departure area in accordance with enterprise
procedures.
may include but is not limited to – lounge for airline rewards
passengers, departure gates.
Range
6.3
Passenger is farewelled in accordance with enterprise procedures
Planned review date
31 December 2016
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
15 April 2011
N/A
Consent and Moderation Requirements (CMR) reference
0125
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
27230 version 1
Page 4 of 4
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMRs). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ServiceIQ qualifications@serviceiq.org.nz if you wish to suggest
changes to the content of this unit standard.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016