19806 version 2
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Consult with client for barbering services and analyse hair and scalp
conditions
Level
3
Credits
20
Purpose
This unit standard is for people in the barbering industry who will consult with
a client and analyse the hair and scalp.
People credited with this unit standard are able to: consult with client to
determine barbering service parameters; complete hair and scalp analysis for
required barbering service; and agree course of action for requested service.
Subfield
Beauty Services
Domain
Barbering
Status
Registered
Status date
20 February 2009
Date version published
20 February 2009
Planned review date
31 December 2014
Entry information
Recommended: Unit 10648, Complete a haircut using
barbering techniques; Unit 2758, Select and recommend
hair products; Unit 2882, Demonstrate knowledge of
conditions of the hair and scalp; or demonstrate
equivalent knowledge and skills.
Accreditation
Evaluation of documentation and visit by NZQA and
industry.
Standard setting body (SSB)
NZ Hairdressing Industry Training Organisation Inc
Accreditation and Moderation Action Plan (AMAP) reference
0020
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
 New Zealand Qualifications Authority 2016
19806 version 2
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Special notes
1
Definitions
legislative requirements refer to the obligations of the employer and/or employee
under the Health and Safety in Employment Act 1992 and Health (Hairdressers)
Regulations 1980;
workplace means barbering salon;
workplace requirements mean the practices prescribed by management as being the
quality standards for client contact and work organisation for a particular salon.
2
In this unit standard all work must comply with legislative requirements and must
ensure optimum hair condition and maximum client comfort at all times.
Elements and performance criteria
Element 1
Consult with client to determine barbering service parameters.
Performance criteria
1.1
The consultation is carried out in a non-threatening and time-effective manner.
Range
1.2
includes but is not limited to – body language, physical contact.
Questions demonstrate empathy and identify client’s wants and/or needs.
Range
type and extent of haircut – tapering and balance, surplus hair,
nape shaping and line outs.
1.3
The client's wants and/or needs are analysed in accordance with workplace
requirements, and suggestions for services and products are made to meet
client’s needs.
1.4
Questioning elicits information on previous chemical treatments which may
affect proposed service.
1.5
Questioning elicits information on client’s life style, personality and home hair
care routine.
Range
1.6
any one of – fashion, professional, casual, sporty.
Visual examination of client’s features, stature, and body proportions is carried
out in terms of requirements of requested service.
 New Zealand Qualifications Authority 2016
19806 version 2
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Element 2
Complete hair and scalp analysis for required barbering service.
Performance criteria
2.1
Scalp is examined in terms of requirements of requested service in accordance
with workplace requirements.
Range
2.2
Hair type is identified in terms of requirements of requested service in
accordance with workplace requirements.
Range
2.3
presence of curl, hairline, facial growth, nape growth, crowns,
natural partings, thinning.
Hair and scalp conditions are identified in accordance with legislative
requirements.
Range
2.5
porosity, elasticity, texture, density, length, growth patterns,
percentage of grey, product build-up.
Natural hair tendencies are identified in terms of requirements of requested
service in accordance with workplace requirements.
Range
2.4
scalp irregularities, scalp condition.
contagious, non-contagious.
Damaged hair is identified in terms of requirements of requested service in
accordance with workplace requirements.
Range
physical, chemical.
Element 3
Agree course of action for requested service.
Performance criteria
3.1
The client is advised of factors that may influence achievement of requested
service.
Range
3.2
client's wants and/or needs, hair and scalp analysis, lifestyle
analysis, fixed factors and variable factors, chemical treatments,
time factors, probable price, proposed outcomes, home hair care,
follow-up services and maintenance.
Proposed course of action and final result are explained step-by-step in nontechnical terms in accordance with workplace requirements, and the confirmed
outcome matches client’s wants and/or needs.
 New Zealand Qualifications Authority 2016
19806 version 2
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Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the NZ Hairdressing Industry Training Organisation Inc
enquiries@hito.org.nz if you wish to suggest changes to the content of this unit standard.
 New Zealand Qualifications Authority 2016