NZQA registered unit standard
26143 version 1
Page 1 of 6
Title
Manage crisis interventions in youth development settings
Level
7
Credits
15
Purpose
People credited with this unit standard are able to: assess a
young person’s situation to determine the need for crisis
intervention and/or referral to another professional or agency;
initiate action to meet young person’s immediate and long-term
needs and circumstances; manage immediate impact of crisis
on others; review the crisis and the interventions taken with
young person, their family/carer, whānau, and others impacted
by the crisis; and use practice supervision to reflect on impact
of crisis on own practice and to identify professional
development and self care strategies.
Classification
Social Services > Youth Development
Available grade
Achieved
Entry information
Recommended skills
and knowledge
Unit 26133, Design and plan a positive youth development
initiative, or demonstrate equivalent knowledge and skills.
Candidates should have a current first aid certificate.
Explanatory notes
1
This unit standard is underpinned by the principle in the Youth Development Strategy
Aotearoa1 (YDSA) that is youth development is “based on a consistent strengthsbased approach”. It prepares people to use their knowledge and understanding of
youth development practice to work with young people, and to practice accountably
within established organisational policies, procedures and protocols.
2
When contributing to achievement of a degree or any degree-related qualification,
assessment of this unit standard must be integrated within an approved programme
of study. Those providers wishing to offer a degree programme containing this
standard are referred to CMR 0222 for further information on requirements.
1Page
7 Youth Development Strategy Aotearoa, accessed from http://www.myd.govt.nz/aboutmyd/publications/youth-development-strategy-aotearoa.html
Community Support Services ITO Limited
 New Zealand Qualifications Authority 2016
(Careerforce)
SSB Code 101814
NZQA registered unit standard
26143 version 1
Page 2 of 6
3
Glossary:
Code of ethics refers to a professional ethical code established by a relevant
professional or regulatory body and setting out a definitive, systematic statement on
ethical practice intended to guide the work of all members of the profession from
beginning practitioners to advanced and expert practitioners.
Crisis situations include but are not limited to – domestic violence, suicide, threats to
safety of self or others, unsafe environment for children, sexual assault, and critical
injury.
Key contacts are the most significant people in a person’s socio-ecological context
with whom they interact.
Organisational protocols are the guidelines, rules and regulations of an organisation
including its legal requirements, policies, procedures, templates and processes.
Practice supervision is a contracted relationship with a skilled peer who provides a
safe context to reflect on and review aspects of, or episodes in, a professional’s
practice. It involves a worker meeting with an independent person who has
advanced experience, knowledge and practice skills, including skills in supervisory
practice. Practice supervision happens either inside or outside the workplace in a
confidential setting.
Social environments include but are not limited to – whānau, family, peer groups,
communities (identity-based, cultural, religious, and geographical and/or interestbased) and places of study and employment.
Worldview is a collection of values and beliefs about life and the universe held by an
individual and/or collective and describes the overall perspective from which one
views, interprets and interacts with the world.
Youth/young people are people between the ages of 12 and 24.
4
Legislation and conventions relevant to this unit standard include – United Nations
Convention on the Rights of the Child (UNCROC), Universal Declaration on Human
Rights, United Nations Declaration on the Rights of Indigenous Peoples; Privacy Act
1993; Human Rights Act 1993; Children, Young Persons, and Their Families Act
1989; Health and Safety in Employment Act 1992; Official Information Act 1982.
5
Assessment notes:
This unit standard may be assessed against evidence of demonstrated performance
in the workplace and/or through the use of simulated workplace settings in an
educational environment. Workplace settings can include field or practice learning
placements.
Outcomes and evidence requirements
Outcome 1
Assess a young person’s situation to determine the need for crisis intervention and/or
referral to another professional or agency.
Evidence requirements
1.1
Information about the young person’s situation is accessed.
Community Support Services ITO Limited
(Careerforce)
SSB Code 101814
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
Range
1.2
26143 version 1
Page 3 of 6
information is accessed from – the young person, their family and
whānau, key contacts in their social environment, other
professionals and colleagues.
Situation is assessed and urgency of need for crisis intervention is determined.
Range
assessment takes into account risks to – young person, their
family, whānau and/or carers; other young people and people in
the community; colleagues including other youth development
workers, team members and professionals.
1.3
Options for intervention and action, including need for referral, are assessed
using organisational protocols.
1.4
Course of action is discussed with colleagues and agreed with supervisor.
Range
course of action includes – priorities and immediate actions, legal
requirements, tasks and responsibilities, timeframes for actions,
agreement to monitor and follow up young person, longer-term
actions.
Outcome 2
Initiate action to meet young person’s immediate and long-term needs and circumstances.
Evidence requirements
2.1
Immediate action is taken as agreed with supervisor.
2.2
Actions meet legal and ethical requirements.
Range
2.3
Plan of action for meeting longer-term need is discussed with young person and
colleagues and agreed with supervisor.
Range
2.4
legal and ethical requirements include but are not limited to – a
relevant professional code of ethics; UNCROC; Privacy Act 1993;
Human Rights Act 1993; Children, Young Persons, and Their
Families Act 1989; Health and Safety in Employment Act 1992.
plan includes but is not limited to – actions to be taken, roles and
responsibilities, referrals, checks, monitoring and follow-up.
Actions are recorded and communicated according to legal and organisational
protocols.
Community Support Services ITO Limited
(Careerforce)
SSB Code 101814
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
26143 version 1
Page 4 of 6
Outcome 3
Manage immediate impact of crisis on others.
Evidence requirements
3.1
Others impacted by the crisis are identified and the immediate impact of the
crisis on them is assessed.
Range
3.2
Support strategies to meet identified needs are agreed with supervisor and
implemented.
Range
3.3
assessment includes – positive and negative impacts on young
people and their families and whānau; potential for immediate and
long-term harm; determining the need for therapeutic
interventions, counselling, education or other support.
support strategies include but are not limited to – family, whānau
and/or community care; education and training; mentoring and
coaching; referral to counselling and/or other therapy.
Records of actions taken are kept according to organisational protocols.
Outcome 4
Review the crisis and the interventions taken with young person, their family/carer,
whānau, and others impacted by the crisis.
Evidence requirements
4.1
Feedback on the effectiveness of actions taken is collected from all relevant
people and organisations and is collated and analysed according to
organisational protocols.
Range
4.2
Actions are reviewed and any further work required to help prevent future crises
is identified.
Range
4.3
feedback includes but is not limited to – what worked and what
didn’t work, unmet needs, service provision and follow-up,
helpfulness of those involved.
further work includes but is not limited to – future plans for
individuals, families, whānau, carers, young people, communities;
the work of own team and organisation; the work of other teams
and organisations.
Review outcomes are recorded using organisational protocols.
Community Support Services ITO Limited
(Careerforce)
SSB Code 101814
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
26143 version 1
Page 5 of 6
Outcome 5
Use practice supervision to reflect on impact of crisis on own practice and to identify
professional development and self care strategies.
Evidence requirements
5.1
Practice supervision is used to reflect on the impact of the crisis on self and own
youth development practice.
impacts include but are not limited to – positive and negative
outcomes, changes to own worldview and outlook, changes to
youth development practice.
Range
5.2
Practice supervision is used to identify and implement professional
development and self care strategies.
Range
professional development and self care strategies include but are
not limited to – training and development opportunities,
counselling, support, mentoring.
Planned review date
31 December 2013
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
14 April 2011
N/A
Consent and Moderation Requirements (CMR) reference
0222
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMRs). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Community Support Services ITO Limited
(Careerforce)
SSB Code 101814
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
26143 version 1
Page 6 of 6
Comments on this unit standard
Please contact the Community Support Services ITO Limited (Careerforce)
info@careerforce.org.nz if you wish to suggest changes to the content of this unit
standard.
Community Support Services ITO Limited
(Careerforce)
SSB Code 101814
 New Zealand Qualifications Authority 2016