NZQA registered unit standard
28544 version 1
Page 1 of 3
Title
Provide support to people from different cultures in a health or
wellbeing setting
Level
3
Purpose
Credits
5
This unit standard is for people providing services in a health or
wellbeing setting.
People credited with this unit standard are able to provide
support to people from different cultures in a health or
wellbeing setting.
Classification
Health, Disability, and Aged Support > Community Support
Services
Available grade
Achieved
Explanatory notes
1
Legislation and codes relevant to this unit standard include:
Health and Disability Commissioner (Code of Health and Disability Services
Consumers’ Rights) Regulations 1996 (the Code of Rights);
Health and Disability Services (Safety) Act 2001;
Health and Safety in Employment Act 1992;
Human Rights Act 1993;
Privacy Act 1993;
NZS 8134.0:2008 Health and disability services Standards – Health and disability
services (general) Standard;
NZS 8134.1:2008 Health and disability services Standards – Health and disability
services (core) Standards;
NZS 8158:2003 Home and community support sector Standard; available at
http://www.standards.co.nz/.
2
In the context of this unit standard, support should aim to maintain, improve, or
restore a person’s independence and/or interdependence by utilising the person’s
existing strengths and appropriate resources; but may include providing assistance to
enable a client’s health and wellbeing needs to be met.
3
Definitions
Culture – the totality of socially transmitted beliefs, values, customs, behaviour
patterns and/or practices, together with all other products of human work and thought
that are common to – or characteristic of – a particular group or community. The
concept of culture may reflect factors and indicators such as: age, disability, gender,
ethnicity, group affiliation, occupation, organisational background, immigrant or
refugee status, institutional care, religion or spiritual beliefs, sexual orientation, socioeconomic status and cultures within Māori, Pākehā, Pasifika, Asian groupings;
Community Support Services ITO Limited
SSB Code 101814
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
28544 version 1
Page 2 of 3
including identification with a culture through birth, adoption, or genealogy or
whakapapa.
Health or wellbeing setting includes but is not limited to – the aged care, acute care,
community support, disability, mental health, and social services sectors.
Organisational policies and procedures – policies, procedures and methodologies of
an organisation. They include legislative and regulatory requirements which may
apply across a company, a specific site, or a workplace. Requirements are
documented in the company’s health and safety plans, contract work programmes,
quality assurance programmes, policies and procedural documents and codes of
ethics.
Person – a person accessing services. Other terms used for the person may include
client, consumer, customer, patient, individual, resident, service user, tūroro, or
tangata whai ora.
4
Evidence for the practical components of this unit standard must be gathered in the
workplace.
Outcomes and evidence requirements
Outcome 1
Provide support to people from different cultures in a health or wellbeing setting.
Range
evidence is required of supporting two people from cultures different from the
support worker’s.
Evidence requirements
1.1
Cultural preferences of the support worker and those of the person being
supported are compared in terms of similarities and differences.
Range
1.2
Implications of the person’s cultural preferences are described in terms of the
support worker’s role.
Range
1.3
cultural preferences may be related to – clothing, communication,
customs, celebrations, death and dying;
evidence is required for one similarity and one difference for three
preferences.
cultural preferences may be related to – food, clothing,
communication, customs, celebrations, death and dying;
evidence is required for a minimum of three preferences for each
person.
Support for people from a different culture is provided in terms of their cultural
preferences.
Range
evidence is required for the three preferences identified in
evidence requirement 1.2.
Community Support Services ITO Limited
SSB Code 101814
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
28544 version 1
Page 3 of 3
Replacement information
This unit standard replaced unit standard 26970
Planned review date
31 December 2019
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
16 April 2015
N/A
Accreditation and Moderation Action Plan (AMAP) reference
0024
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA, or
an inter-institutional body with delegated authority for quality assurance, before they can
report credits from assessment against unit standards or deliver courses of study leading
to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Consent requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the Community Support Services ITO Limited
enquiries@careerforce.org.nz if you wish to suggest changes to the content of this unit
standard.
Community Support Services ITO Limited
SSB Code 101814
 New Zealand Qualifications Authority 2016