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National Certificate in Rail Operations (Passenger Services) (Level 2)
with an optional strand in Train Management
Level
2
Credits
44
This qualification has been reviewed. The last date to meet the requirements is 31
December 2018
Transition Arrangements
This qualification has been replaced by the New Zealand Certificate in Rail Operations
(Train Manager) (Level 3) [Ref: 2885].
The replacement qualification is substantially different in design to this qualification. The
last date for entry into programmes leading to this qualification is 31 December 2016. The
last date to meet the requirements of this qualification is 31 December 2018 at which point
the qualification will be designated discontinued.
It is recommended candidates currently enrolled in programmes leading to this
qualification complete their existing programme by 31 December 2018. They may,
however, choose to transfer into a programme leading to the new qualification.
It is anticipated that no existing candidates will be disadvantaged by these transition
arrangements. However, anyone who feels that they have been disadvantaged may
appeal to Competenz at the address below. Appeals will be considered on a case by case
basis.
For detailed information see Review Summaries on the NZQA website.
NZQF National Qualification Registration Information
Process
Registration
Revision
Review
Competenz
SSB Code101571
MoE Code 8104
Version
1
2
3
Date
July 2011
November 2012
July 2015
Last Date for Assessment
December 2017
December 2017
December 2018
 New Zealand Qualifications Authority 2016
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National Certificate in Rail Operations (Passenger Services) (Level 2)
with an optional strand in Train Management
Level
2
Credits
44
Purpose
This is an introductory qualification for people entering a career in rail passenger
operations.
The qualification is for people employed, or seeking to be employed, as on-board or offboard passenger service operators.
The compulsory section of the qualification covers the core knowledge and skills related to
workplace health and safety, communication, and customer service that are relevant to rail
passenger operations.
The elective sections enable candidates to select standards from Rail Core Skills and Rail
Operations domains that fit with their job roles. These sections also cover relevant
knowledge and skills related to workplace fire and emergency response, assisting
customers, and providing customer services.
The Optional Train Management strand recognizes the knowledge and skills required for
the role of a Train Manager in the rail transport industry. Train Managers work with the
Locomotive Engineer to manage the safety and comfort of passengers and the timely
running of services.
This qualification may lead to either the National Certificate in Rail Infrastructure (Level 3)
[Ref: 1112] or the National Certificate in Rail Operations (Locomotive Engineer) with
strands in Network Freight Train, Network Passenger Train, and Network Multiple
Unit/Railcar [Ref: 1109].
Replacement Information
This qualification and the National Certificate in Rail Infrastructure (Level 2) [Ref: 1683]
replaced the National Certificate in Rail Transport (Level 2) [Ref: 0958].
Competenz
SSB Code101571
MoE Code 8104
 New Zealand Qualifications Authority 2016
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Credit Range
Level 2 or above credits
Minimum totals
Compulsory
14
14
Elective 1
8
8
Elective 2
22
22
Level 1 credits
Level 2 credits
Level 3 credits
Level 4 credits
Minimum totals
Optional Strand in Train Management
Compulsory
Elective
0-2
2
0-10
0-10
6
0-10
8
10
Requirements for Award of Qualification
Award of NZQF National Qualifications
Credit gained for a standard may be used only once to meet the requirements of this qualification.
Unit standards and achievement standards that are equivalent in outcome are mutually exclusive for the
purpose of award. The table of mutually exclusive standards is provided on the New Zealand Qualifications
Authority (NZQA) website: http://www.nzqa.govt.nz/qualifications-standards/standards/standards-exclusionlist/.
Reviewed standards that continue to recognise the same overall outcome are registered as new versions
and retain their identification number (ID). Any version of a standard with the same ID may be used to meet
qualification requirements that list the ID and/or that specify the past or current classification of the standard.
Summary of Requirements
 Compulsory standards
 Elective 1 – A minimum of 8 credits as specified
 Elective 2 – A minimum of 22 credits as specified
The following strands are optional
 Train Management Optional Strand
Detailed Requirements
Compulsory
The following standards are required
Health > Occupational Health and Safety > Occupational Health and Safety Practice
ID
Title
Level
Credit
17593
Apply safe work practices in the workplace
Competenz
SSB Code101571
MoE Code 8104
2
4
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Humanities > Communication Skills > Interpersonal Communications
ID
Title
Level
1277
Communicate information in a specified workplace
Service Sector > Rail Transport > Rail Core Skills
ID
Title
27286
Demonstrate knowledge of fare stages and fare types
in a rail passenger environment
2
3
Level
Credit
2
4
Service Sector > Service Sector Skills > Service Sector - Core Skills
ID
Title
Level
62
Credit
Maintain personal presentation and a positive attitude in 2
a workplace involving customer contact
Credit
3
Elective 1
A minimum of 8 credits at Level 2
Field
Subfield
Domain
Service Sector
Rail Transport
Rail Core Skills
Elective 2
A minimum of 22 credits at Level 2 or above.
Community and Social Services > Community and Workplace Fire and Emergency
Management > Workplace Fire and Emergency Response
ID
Title
Level
Credit
3271
4647
Suppress fire with hand extinguishers and fixed hose
reels
Explain principles of fire science
2
1
2
1
Service Sector > Retail, Distribution, and Sales > Sales Transactions
ID
Title
Level
11938
Assist customers to select goods and/or services face
to face
2
Credit
3
Field
Subfield
Domain
Service Sector
Rail Transport
Rail Core Skills
Rail Operations
Service Sector - Core Skills
Service Sector Skills
Competenz
SSB Code101571
MoE Code 8104
 New Zealand Qualifications Authority 2016
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Train Management Optional Strand
Meet the requirements of all of the following sets
 Train Management Compulsory
 Train Management Elective
Train Management Compulsory
The following standards are required
Service Sector > Rail Transport > Rail Core Skills
ID
Title
24603
Organise and conduct an emergency evacuation from a
passenger rail vehicle
Service Sector > Rail Transport > Rail Operations
ID
Title
18868
Operate a two-way radio within a rail system
Level
Credit
4
6
Level
Credit
2
2
Level
Credit
Train Management Elective
A minimum of 10 credits
 Of which a minimum of 8 credits at Level 2 or above
Health > Health Studies > First Aid
ID
Title
26551
Provide first aid for life threatening conditions
2
1
26552
Demonstrate knowledge of common first aid conditions
and how to respond to them
2
1
Level
Credit
1
2
Level
Credit
3
3
Humanities > Communication Skills > Writing
ID
Title
3490
Complete an incident report
Service Sector > Hospitality > Food and Beverage Service
ID
Title
14441
Provide counter food and beverage service in a
commercial hospitality environment
Field
Subfield
Domain
Service Sector
Hospitality
Rail Transport
Food Safety
Rail Core Skills
Rail Operations
Competenz
SSB Code101571
MoE Code 8104
 New Zealand Qualifications Authority 2016
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Transition Arrangements
Version 2
Version 2 was issued following a revision.
Changes to structure and content
 Unit standard 57 was removed as a separate listing in Elective 2.
 Unit standards at Level 2 or above from Service Sector – Core Skills domain were
added to Elective 2.
For detailed information see Review Summaries on the NZQA website.
Candidates enrolled in programmes leading to version 1 may either complete that version
or transfer to version 2. Candidates wishing to complete Elective 2 requirements using
standards from the Service Sector – Core Skills domain other than unit standard 57 must
transfer to version 2.
This qualification contains standards that replace earlier standards. For the purpose of
this qualification, people who have gained credit for the expiring standards are exempt
from the requirement to gain credit for the replacement standards – see table below.
Credit for
Exempt from
6400
26551, 26552
6401
26552
6402
26551
Previous versions of the qualification
Version 1 of the qualification and the National Certificate in Rail Infrastructure (Level 2)
[Ref: 1683] replaced the National Certificate in Rail Transport (Level 2) [Ref: 0958]
following a review of standards in the Rail Transport subfield, and a restructure of the Rail
industry.
Standard Setting Body
Competenz
PO Box 9005
Newmarket
Auckland 1149
Telephone 0800 526 1800
Email qualifications@competenz.org.nz
Competenz
SSB Code101571
MoE Code 8104
 New Zealand Qualifications Authority 2016
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Other standard setting bodies whose standards are included in the
qualification
EmQual
Hospitality Standards Institute
New Zealand Industry Training Organisation
NZQA
Retail Institute
Certification
This certificate will display the logos of NZQA, Competenz and the organisation that has
been granted consent to assess against standards that meet the requirements of the
qualification (accredited).
Classification
This qualification is classified according to the classification system listed on the Directory
of Assessment Standards (DAS) and the New Zealand Standard Classification of
Education (NZSCED) system as specified below.
DAS Classification
NZSCED
Code
Description
Code
Description
1809
Service Sector > Rail Transport
> Rail Operations
039907
Engineering and Related
Technologies > Other
Engineering and Related
Technologies > Rail Operations
Quality Management Systems
Providers and Industry Training Organisations must be granted consent to assess by a recognised Quality
Assurance Body before they can register credits from assessment against standards. Organisation with
consent to assess and Industry Training Organisations assessing against standards must engage with the
moderation system that applies to those standards. Consent to assess requirements and the moderation
system are outlined in the associated Consent and Moderation Requirements (CMR) for each standard.
Competenz
SSB Code101571
MoE Code 8104
 New Zealand Qualifications Authority 2016