NZQA registered unit standard
8078 version 8
Page 1 of 4
Title
Lead a team to achieve specified quality improvement objectives
Level
5
Purpose
Credits
6
People credited with this unit standard are able to: form a team
to achieve specified quality improvement objectives; facilitate
team processes to achieve specified quality improvement
objectives; and review and complete team activity.
This unit standard applies to members of teams that exist to
achieve specified quality improvement objectives. These can
include the completion of a one-off or a continuing
improvement task.
Classification
Business Operations and Development > Quality Management
Available grade
Achieved
Explanatory notes
1
Although not prerequisites, Unit 8087, Use core quality management tools, and Unit
8085, Demonstrate knowledge of quality and its management contain useful
underpinning knowledge and skills for this unit standard.
2
Definitions
Quality improvements are actions taken by an organisation to increase or maintain
the effectiveness and efficiency of activities and processes in order to provide added
benefits to the organisation and its customers. Improvements can encompass:
personnel policies and practices; work methods and patterns; work environment; cost
factors; nature and availability of services and products; quality of services and
products; methods to reduce waste and variation; and new equipment, technology,
and systems.
Quality management is a philosophy of management that encompasses quality
management systems, customer focus, and a consultative culture. The purpose is to
improve continuously the value of goods and services to internal and external
customers, with outcomes of improved business results and greater effectiveness
and efficiency in day-to-day activities.
Quality management systems refers to a formal management system that establishes
policy and objectives (and ways of achieving them) in order to direct and control an
organisation with regard to quality.
Customers are people or organisations who receive products and services. They
can be external or internal to the supplier.
NZQA National Qualifications Services
SSB Code 130301
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
8078 version 8
Page 2 of 4
Sponsor means a person who authorises the specified improvement objectives and
activities of teams. Sponsors also provide resources, guidance and support for team
leaders and team members and act as advocates for teams in the wider organisation.
They do not usually lead or act as a part of teams themselves. Such persons can
sponsor more than one team concurrently.
3
All activities must comply with: any policies, procedures, business protocols, and
requirements of the organisation(s) involved; the ethical codes of relevant
professional bodies; and any relevant legislative and/or regulatory requirements.
4
Legislation relevant to this unit standard can include but is not limited to: Health and
Safety in Employment Act 1992, Resource Management Act 1991, Official
Information Act 1982, Privacy Act 1993, State Sector Act 1988, Employment
Relations Act 2000, Fair Trading Act 1986, Consumer Guarantees Act 1993, and
subsequent amendments.
5
Assessment evidence for this unit standard must be collected from practical
workplace experience related to quality improvement, and must include evidence of
candidates’ underpinning knowledge and understanding of their organisation’s
business processes and methods.
6
Examples of quality management tools and techniques may include but are not
limited to the following:
Idea generation and refinement – brainstorming, cause and effect diagram
(fishbone), affinity diagram, mindmapping.
Problem solving – flow chart, cause and effect diagram (fishbone), tree diagram,
workflow diagram, who-what-when-where-why-how analysis, 5 whys.
Decision making – force field analysis, nominal group technique, decision tree (tree
diagram), who-what-when-where-why-how analysis.
Data collection, handling, and presentation – Pareto diagram, check sheet,
histogram, pie chart, run chart, control chart, activity sampling, multi activity charting,
scattergram.
Outcomes and evidence requirements
Outcome 1
Form a team to achieve specified quality improvement objectives.
Evidence requirements
1.1
Team members are selected according to their ability to contribute to quality
improvement objectives.
1.2
Required training is provided to team members to fill knowledge and/or skill
gaps.
1.3
Team’s terms of reference are confirmed with team members and with sponsor,
in accordance with organisational practice.
NZQA National Qualifications Services
SSB Code 130301
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
1.4
8078 version 8
Page 3 of 4
Any rules and guidelines for behaviour of team members are confirmed by
consensus according to organisational practice.
Outcome 2
Facilitate team processes to achieve specified quality improvement objectives.
Evidence requirements
2.1
Team meetings are planned, focused on specified quality improvement
objectives, and recorded in accordance with organisation requirements.
2.2
Quality management tools and techniques are used to achieve and/or
renegotiate the team's specified quality improvement objectives.
Range
may include but are not limited to tools and techniques for – ideas
generation and refinement; problem solving; decision-making; data
collection, handling, and presentation.
2.3
Actions are taken to provide opportunities for active participation by all team
members, to avoid and/or minimise conflict, and to overcome obstacles that can
be present at different stages of the team life cycle.
2.4
Team progress towards specified quality improvement objectives is monitored
and reviewed on an ongoing basis and in consultation with team members and
sponsor to ensure that objectives are met.
2.5
New ideas, concepts, paradigms, and opportunities are offered to stimulate
rethinking of old ways of doing things, and so that any obstacles are redefined,
avoided, or overcome.
2.6
Achievements and behaviours contributing to them are identified, and
recognised within a time-scale that reinforces the value of the recognition to
team members.
Outcome 3
Review and complete team activity.
Evidence requirements
3.1
Reports and recommendations are supplied in accordance with the terms of
reference, and meet any other organisational requirements for timing, format,
and distribution.
3.2
The completion of the team's specified quality improvement task is
acknowledged in a manner that accords with the organisation’s culture and
policy, and is sensitive to the cultural and diversity requirements of individuals.
NZQA National Qualifications Services
SSB Code 130301
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
Planned review date
8078 version 8
Page 4 of 4
31 December 2019
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
31 August 1996
31 December 2016
Revision
2
7 September 1999
31 December 2016
Revision
3
12 January 2001
31 December 2016
Review
4
22 September 2004
31 December 2016
Rollover and
Revision
5
18 July 2008
31 December 2016
Rollover and
Revision
6
17 November 2011
31 December 2016
Rollover and
Revision
7
18 April 2013
31 December 2018
Rollover
8
16 April 2015
N/A
Consent and Moderation Requirements (CMR) reference
0113
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Comments on this unit standard
Please contact NZQA National Qualifications Services nqs@nzqa.govt.nz if you wish to
suggest changes to the content of this unit standard.
NZQA National Qualifications Services
SSB Code 130301
 New Zealand Qualifications Authority 2016