NZQA registered unit standard
8076 version 8
Page 1 of 4
Title
Promote the participation of management and staff in quality
initiatives
Level
5
Purpose
Credits
4
People credited with this unit standard are able to: identify and
prioritise the quality initiatives to be promoted; select promotion
strategies; implement promotion strategies; and review and
monitor the promotion of initiatives.
This unit standard is applicable to people in organisations who
promote and facilitate improvements in quality management
activities. The skills contained in this unit standard can be
applied in a wide range of contexts, from strategic to
specialised activities.
Classification
Business Operations and Development > Quality Management
Available grade
Achieved
Explanatory notes
1
Although not a prerequisite, Unit 8085, Demonstrate knowledge of quality and its
management contains useful underpinning knowledge for this unit standard.
2
Definitions
Quality is the degree to which a set of inherent characteristics of products and
services fulfils the stated and implied requirements of customers and other
stakeholders.
Quality management is a philosophy of management that encompasses quality
management systems, customer focus, and a consultative culture. The purpose is to
continuously improve the value of goods and services to internal and external
customers, with outcomes of improved business results and greater effectiveness
and efficiency in day-to-day activities.
Quality management systems refers to a formal management system that establishes
policy and objectives (and ways of achieving them) in order to direct and control an
organisation with regard to quality.
Customers are people or organisations who receive products and services. They
can be external or internal to the supplier.
Suppliers include both internal and external suppliers of products and services.
Stakeholders are individuals, groups, and organisations who have some interest in
products, services, and production and/or delivery processes. Stakeholders typically
include combinations of customers, suppliers, owners, shareholders, management,
staff, and regulatory authorities.
NZQA National Qualifications Services
SSB Code 130301
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
8076 version 8
Page 2 of 4
3
All activities must comply with: any policies, procedures, and requirements of the
organisation(s) involved; the ethical codes of relevant professional bodies; and any
relevant legislative and/or regulatory requirements.
4
Legislation relevant to this unit standard can include but is not limited to: Health and
Safety in Employment Act 1992, Resource Management Act 1991, Official
Information Act 1982, Privacy Act 1993, State Sector Act 1988, Employment
Relations Act 2000, Fair Trading Act 1986, Consumer Guarantees Act 1993, and
subsequent amendments.
5
Assessment evidence for this unit standard must be collected from practical
workplace experience related to quality improvement, and must include evidence of
candidates’ underpinning knowledge and understanding of their organisation’s
business processes and methods.
Outcomes and evidence requirements
Outcome 1
Identify and prioritise the quality initiatives to be promoted.
Evidence requirements
1.1
Quality initiatives are identified from a range of sources.
Range
1.2
sources may include but are not limited to – those resulting from
approved improvement opportunities and from management
requirements arising from internal and external audits, internal and
external customers, internal and external suppliers, legislative and
regulatory requirements.
Initiatives to be promoted are prioritised against organisation criteria.
Range
may include but are not limited to – organisation strategy,
benchmarking, resources available, time restraints.
Outcome 2
Select promotion strategy.
Range
strategies may include but are not limited to – newsletters, workshops, forum
groups, presentations.
Evidence requirements
2.1
A range of strategies is identified to promote staff participation.
2.2
Identified success criteria correspond to the organisation goals and culture, and
are documented to organisation requirements.
Range
includes but is not limited to – level of stakeholder satisfaction;
participation by management, staff, customers, suppliers.
NZQA National Qualifications Services
SSB Code 130301
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
2.3
8076 version 8
Page 3 of 4
Promotion strategy is selected to meet success criteria.
Outcome 3
Implement promotion strategy.
Evidence requirements
3.1
Implementation plan contains criteria for evaluation and review of the promotion
strategy, and is developed in consultation with relevant stakeholders.
3.2
Management approval, commitment, and authority are ensured prior to
communication of the plan.
3.3
Strategy is implemented in accordance with the implementation plan.
Outcome 4
Review and monitor the promotion of initiatives.
Evidence requirements
4.1
Feedback from stakeholders is obtained in accordance with the implementation
plan.
4.2
Participation and promotion are measured against documented success criteria.
4.3
Promotion strategy and implementation plan are modified, where necessary, in
response to feedback received.
Planned review date
31 December 2019
NZQA National Qualifications Services
SSB Code 130301
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
8076 version 8
Page 4 of 4
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
31 August 1996
31 December 2016
Revision
2
7 September 1999
31 December 2016
Revision
3
12 January 2001
31 December 2016
Revision
4
10 September 2004
31 December 2016
Rollover and
Revision
5
18 July 2008
31 December 2016
Rollover and
Revision
6
17 November 2011
31 December 2016
Rollover and
Revision
7
18 April 2013
31 December 2018
Rollover
8
16 April 2015
N/A
Consent and Moderation Requirements (CMR) reference
0113
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Comments on this unit standard
Please contact NZQA National Qualifications Services nqs@nzqa.govt.nz if you wish to
suggest changes to the content of this unit standard.
NZQA National Qualifications Services
SSB Code 130301
 New Zealand Qualifications Authority 2016