NZQA registered unit standard
8073 version 8
Page 1 of 4
Title
Establish, develop, and improve quality-focused aspects of supplier
relationships
Level
4
Purpose
Credits
8
People credited with this unit standard are able to: establish
quality-focused relationships with suppliers; develop, maintain,
and improve quality-focused relationships with new or existing
suppliers; and evaluate supplier performance.
This unit standard is for people at all levels in organisations
who act as internal and external customers for goods and
services, who are in direct contact with suppliers, and have
responsibility for the establishment, development,
maintenance, and improvement of supplier relationships.
Classification
Business Operations and Development > Quality Management
Available grade
Achieved
Explanatory notes
1
Although not a prerequisite, Unit 8085, Demonstrate knowledge of quality and its
management contains useful underpinning knowledge for this unit standard.
2
Definitions
Quality is the degree to which a set of inherent characteristics of products and
services fulfils the stated and implied requirements of customers and other
stakeholders.
Suppliers include both internal and external suppliers of products and services.
Customers are people or organisations who receive products and services. They
can be external or internal to the supplier.
3
All activities must comply with: any policies, procedures, business protocols, and
requirements of the organisation(s) involved; the ethical codes of relevant
professional bodies; and any relevant legislative and/or regulatory requirements.
4
Legislation relevant to this unit standard can include but is not limited to: Health and
Safety in Employment Act 1992, Resource Management Act 1991, Official
Information Act 1982, Privacy Act 1993, State Sector Act 1988, Employment
Relations Act 2000, Fair Trading Act 1986, Consumer Guarantees Act 1993, and
subsequent amendments.
NZQA National Qualifications Services
SSB Code 130301
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
8073 version 8
Page 2 of 4
5
Assessment evidence for this unit standard must be collected from practical
workplace experience related to quality improvement, and must include evidence of
candidates’ underpinning knowledge and understanding of their organisation’s
business processes and methods. Evidence must demonstrate that candidates have
followed through all processes for each outcome of this unit standard with the same
internal or external supplier.
6
Supply agreement documentation may include but is not limited to – formal
agreements, service level agreements, standard operating procedures, task
instructions.
Outcomes and evidence requirements
Outcome 1
Establish quality-focused relationships with suppliers.
Evidence requirements
1.1
Analysis of organisation’s internal and/or external supply processes and work
flow establishes potential customer-supplier relationships.
1.2
Criteria for suppliers matches requirements for supplier performance.
Range
requirements may include but are not limited to – timeliness and
the ability to meet deadlines, references, quality, price, ability to
perform to specification, quantity, willingness to form long term
relationships.
1.3
Potential and existing suppliers are identified in accordance with selection
criteria.
1.4
Requirements as a customer are specified and agreed at the level of detail
required by both parties.
1.5
Negotiations are carried out to ensure that both parties will benefit from the
customer-supplier relationship.
1.6
Supply agreements are documented to meet both parties’ requirements, and
contain all the information required to establish and maintain a mutually
beneficial relationship.
Range
information – includes requirements for evaluation of supplier
performance, and key performance indicators;
may include but is not limited to – after sales service, guarantees,
changes to supply agreements, payment terms, quality criteria,
quantity criteria, delivery criteria, requirements for review of the
relationship.
NZQA National Qualifications Services
SSB Code 130301
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
1.7
8073 version 8
Page 3 of 4
Key performance indicators are specific, measurable, achievable, and timebased, and match customer organisation's strategic plan and objectives.
Range
performance indicators may include but are not limited to –
product and/or service characteristics, delivery, price.
Outcome 2
Develop, maintain, and improve quality-focused relationships with new or existing
suppliers.
Evidence requirements
2.1
Activities involving the mutual exchange of resources are managed and
developed to reinforce supply agreements and develop long term commitment.
Range
activities may include but are not limited to – complaint handling,
audits, site visits, meetings, improvement projects;
resources may include but are not limited to – information,
personnel, technology.
2.2
Supply agreements and relationships with suppliers are reviewed in order to
meet emerging requirements and develop relationships.
2.3
Any changes to the relationship are documented to meet the requirements of
both parties.
Outcome 3
Evaluate supplier performance.
Evidence requirements
3.1
Evaluation of supplier performance is carried out in accordance with the
requirements of the supply agreement.
3.2
Any corrective actions required as a result of the evaluation are documented to
meet the requirements of both parties.
Range
Planned review date
corrective actions may include but are not limited to – rework
supply, abandon relationship, re-negotiate relationship,
communicate need for improvements to supplier processes.
31 December 2019
NZQA National Qualifications Services
SSB Code 130301
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
8073 version 8
Page 4 of 4
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
31 August 1996
31 December 2016
Revision
2
7 September 1999
31 December 2016
Revision
3
12 January 2001
31 December 2016
Review
4
22 September 2004
31 December 2016
Rollover and
Revision
5
18 July 2008
31 December 2016
Rollover and
Revision
6
17 November 2011
31 December 2016
Rollover
7
18 April 2013
31 December 2018
Rollover
8
16 April 2015
N/A
Consent and Moderation Requirements (CMR) reference
0113
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Comments on this unit standard
Please contact NZQA National Qualifications Services nqs@nzqa.govt.nz if you wish to
suggest changes to the content of this unit standard.
NZQA National Qualifications Services
SSB Code 130301
 New Zealand Qualifications Authority 2016