NZQA registered unit standard
19022 version 4
Page 1 of 5
Title
Manage human resources as a manager in a business operation
Level
6
Purpose
Credits
12
This unit standard is for people who manage staff.
People credited with this unit standard are able to: establish
human resource requirements for a business operation; explain
employer obligations and responsibilities; review organisational
staff training policies and processes for a business operation
for compliance with best practice; and describe procedures for
the recruitment, release, dismissal, and termination of
employment in a business operation.
Classification
Business Operations and Development > Human Resource
Management
Available grade
Achieved
Explanatory notes
1
Legislation applicable to this unit standard includes but is not limited to the Holidays
Act 2003, Health and Safety in Employment Act 1992, Employment Relations Act
2000, Goods and Services Tax Act 1985, Privacy Act 1993, Income Tax Act 2007,
and Hazardous Substances and New Organisms Act 1996.
2
Definitions
Organisational procedures refer to formally documented instructions in the workplace
which are available to candidates, providers, and assessors.
Employment dispute includes interpretation, application, and operation of an
employment agreement.
3
The principles of natural justice that apply to this unit standard are:
a the principle that both sides of a case are to be heard;
b the principle that the merits of the case should be judged by a person with no
vested interest in the outcome.
4
A business operation may form part of an organisation’s activities or it may constitute
a complete organisation.
Outcomes and evidence requirements
Outcome 1
Establish human resource requirements for a business operation.
NZQA National Qualifications Services
SSB Code 130301
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
19022 version 4
Page 2 of 5
Evidence requirements
1.1
The optimal organisational structure for a business operation to achieve the
organisation’s objectives for that operation is outlined in terms of the functions
and activities of the operation.
1.2
The optimal levels of skills and abilities of staff needed to achieve the
organisation’s objectives for the operation are outlined in terms of the
operation’s functions and activities.
Range
1.3
The existing staff skills and abilities are assessed against the optimal staff skills
and abilities and any deficiencies in skills and abilities are identified.
Range
1.4
minimum of three positions with different responsibilities.
the positions previously identified.
A plan to address the identified deficiencies in existing staff skills and abilities
includes recommendations regarding organisational structure, staff promotion
and training, and staff numbers.
Range
the positions previously identified.
1.5
The current organisational structure for the operation is compared with the
optimal organisational structure for the operation, and changes to improve its
effectiveness are identified.
1.6
Alternatives for staffing the operation are described in terms of their ability to
meet organisation needs.
Range
may include but is not limited to – owner(s), partner(s), family
member(s), full time staff, part time staff, casual staff, contract
worker(s), trainee(s).
Outcome 2
Explain employer obligations and responsibilities.
Evidence requirements
2.1
Legislation governing employment of staff is identified, and employer obligations
are outlined in relation to the operation’s business.
Range
2.2
issues covered by legislation may include but are not limited to –
wages, holidays, leave, equal pay, hours of work, health and
safety provisions, equal employment opportunities, training, ACC,
PAYE, human rights, hazards and hazardous substances, work
environment, advice on employee rights and obligations.
The types of employment agreements and methods of negotiating employment
conditions are described in terms of legal requirements.
NZQA National Qualifications Services
SSB Code 130301
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
Range
19022 version 4
Page 3 of 5
types of employment include but are not limited to – collective
agreement, individual employment agreement, contracts for
services, short term contracts.
2.3
Obligations for the provision of information and advice to employees are
explained in relation to the requirements of the Employment Relations Act.
2.4
Procedures for settling personal grievance and employment disputes are
identified in terms of legal requirements and the principles of natural justice.
Range
grievance includes but is not limited to – unjustifiable dismissal or
action, sexual or racial harassment, discrimination, disadvantage,
duress.
Outcome 3
Review organisational staff training policies and processes for a business operation for
compliance with best practice.
Evidence requirements
3.1
Induction programme is assessed in terms of timing and procedures to
introduce new staff to organisation rules and procedures, organisation culture,
employee tasks, and work environment and premises.
3.2
Procedures established for evaluating staff performance are assessed in terms
of staff participation, and identification of training and development needs.
Range
training and development needs include but are not limited to –
potential sources of training, self-management and professional
development, organisational procedures, personal goals of staff.
Outcome 4
Describe procedures for the recruitment, release, dismissal, and termination of
employment in a business operation.
Evidence requirements
4.1
The recruitment procedures for advertising positions, screening, short listing,
and interviewing of candidates are described in terms of compliance with
identified legal and equal employment requirements and with organisational
procedures.
Range
recruitment procedures may include but are not limited to –
interviewing methods, systematic interview schedules, reference
assessment and checks, application or pre-employment forms and
curriculum vitae, barriers to selection, feedback procedure.
NZQA National Qualifications Services
SSB Code 130301
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
19022 version 4
Page 4 of 5
4.2
The staff release, dismissal, and termination processes are described in terms
of maintaining the respect and dignity of all parties, minimising the negative
effects on remaining staff and affected persons, and complying with the
principles of natural justice and with legal requirements.
4.3
Situations that may require professional advice are explained in terms of
organisational procedures.
professional advice may include but is not limited to advice on –
human resources, labour relations, arbitration.
Range
Planned review date
31 December 2019
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
24 May 2002
31 December 2016
Rollover and
Revision
2
16 October 2009
31 December 2016
Rollover and
Revision
3
18 April 2013
31 December 2018
Rollover
4
16 April 2015
N/A
Consent and Moderation Requirements (CMR) reference
0113
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
NZQA National Qualifications Services
SSB Code 130301
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
19022 version 4
Page 5 of 5
Comments on this unit standard
Please contact NZQA National Qualifications Services nqs@nzqa.govt.nz if you wish to
suggest changes to the content of this unit standard.
NZQA National Qualifications Services
SSB Code 130301
 New Zealand Qualifications Authority 2016