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Commission electronic telecommunications products and services
Level
5
Credits
10
Purpose
This unit standard covers the commissioning of electronic
telecommunications products and services.
People credited with this unit standard are able to:
– configure and commission electronic telecommunications products and
services;
– hand over commissioned electronic telecommunications products and
services to customers; and
– maintain on-going contractual relationships with customers of electronic
telecommunications products and services.
Subfield
Telecommunications
Domain
Telecommunications - Service Delivery
Status
Registered
Status date
28 July 1995
Date version published
21 November 2008
Planned review date
31 December 2012
Entry information
New Zealand Certificate in Engineering, or demonstrate
equivalent knowledge and skills.
Accreditation
Evaluation of documentation and visit by NZQA, industry
and teaching professional in the same field from another
provider.
Standard setting body (SSB)
ElectroTechnology Industry Training Organisation
Accreditation and Moderation Action Plan (AMAP) reference
0003
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
 New Zealand Qualifications Authority 2016
4932 version 4
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Special notes
Definitions
Electronic telecommunications products and services – electronic products and services
relating to electronic telecommunications systems including - transmission equipment,
television studios, teletext, television, transmitters and receivers, customer premise
equipment, operating support systems, data, voice, networks, links, test equipment,
cryptographic systems, power supply, Supervisory Control and Data Acquisition (SCADA),
cabling, electronic warfare, jamming, switches;
Customers – internal, external, end-users, users of the product or system, managers,
supervisors.
Elements and performance criteria
Element 1
Configure and commission electronic telecommunications products and services.
Performance criteria
1.1
Commissioning and cut over plans are implemented and installation meets
customer satisfaction.
Range
1.2
Electronic telecommunications products and services meet customer's
operational configuration requirements.
Range
1.3
as-built data recorded, warranties, certificates of compliance,
customer acceptance, tender sign off, in-house reports and
schedules as required, manufacturers' required documentation
completed.
operating modes or parameters, fine adjustment tuning, software
loading.
Commissioning tests are conducted in accordance with specifications, and
equipment alignment and performance levels are correct.
Range
specifications – equipment, customer contract, tender contract.
1.4
Electronic products and services are commissioned within agreed timeframes
and budgets.
1.5
Opportunities to improve commissioning of electronic products and services are
identified and action is taken promptly.
Range
1.6
improved process, procedures, time, resources, equipment.
Documentation for the commissioning of electronic telecommunications
products and services is complete, and filed in the correct place by the agreed
time.
 New Zealand Qualifications Authority 2016
4932 version 4
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Element 2
Hand over commissioned electronic telecommunications products and services to
customers.
Performance criteria
2.1
Commissioned electronic telecommunications products and services are
available to customers by the agreed time.
2.2
Customer training in electronic telecommunications product and system
operation is comprehensive and at a level and pace understood by customers.
2.3
Customer training in uses and maintenance of electronic telecommunications
products and services is completed within agreed timeframes and budgets.
2.4
Support materials are available to customers on completion of product or
system hand over, and customers agree materials assist in understanding
commissioned product or system.
Range
2.5
Opportunities to improve hand over of electronic telecommunications products
and services to customers are identified and actioned promptly.
Range
2.6
instructions, diagrams, maintenance material, leaflets, testing
instructions, troubleshooting guides.
training courses, training delivery, venue, time, cross section of
customers, interactive.
Hand over documentation is in the agreed format and filed in the correct place
by the agreed time.
Range
completion forms, acceptance forms (signed by customers),
reports, suggestions for improvements.
Element 3
Maintain on-going contractual relationships with customers of electronic
telecommunications products and services.
Performance criteria
3.1
On-going contractual relationships with customers of electronic
telecommunications products and services are maintained at agreed levels and
frequency.
Range
contractual relationships – routine service, upgrading, future
development, faults and failures;
frequency – monthly, quarterly, annually, on call, emergency call
out.
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4932 version 4
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3.2
Contractual relationships with customers of electronic telecommunications
products and services are documented in agreed formats and signed by
authorised personnel.
Range
3.3
Communication with identified customer contact personnel is maintained on a
regular basis.
Range
3.4
monthly, two monthly, quarterly, no less than six monthly.
Opportunities to improve service delivery are identified and actioned promptly.
Range
3.5
formats – contracts, letters of intent, agreements for service,
warranties, proposals;
authorised personnel – customer, organisational personnel;
personnel with authority to offer and accept quality assurance of
on-going service relationships.
new methods, services, streamlining, profitability, quality.
Feedback on organisational performance is encouraged from customers and
actioned prior to next customer contact.
Please note
Providers must be accredited by the Qualifications Authority, or an inter-institutional body
with delegated authority for quality assurance, before they can report credits from
assessment against unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by the Qualifications Authority before
they can register credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact ElectroTechnology Industry Training Organisation (ETITO) at
reviewcomments@etito.co.nz if you wish to suggest changes to the content of this unit
standard.
 New Zealand Qualifications Authority 2016