4916 version 4
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Commission radio telecommunications products and services
Level
5
Credits
10
Purpose
This unit standard covers the commissioning of radio telecommunications
products and services.
People credited with this unit standard are able to:
– commission radio telecommunications products and services;
– hand over commissioned radio telecommunications equipment to
customers; and
– maintain on-going contractual relationships with customers of radio
telecommunications products and services.
Subfield
Telecommunications
Domain
Telecommunications - Service Delivery
Status
Registered
Status date
28 July 1995
Date version published
21 November 2008
Planned review date
31 December 2012
Entry information
New Zealand Certificate in Engineering, or demonstrate
equivalent knowledge and skills.
Accreditation
Evaluation of documentation and visit by NZQA, industry
and teaching professional in the same field from another
provider.
Standard setting body (SSB)
ElectroTechnology Industry Training Organisation
Accreditation and Moderation Action Plan (AMAP) reference
0003
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Special notes
Definition
Radio telecommunications products and services – those radio products and services
relating to radio communication systems including transmission equipment, cabling,
studios, broadcast radio and transmitters, customer premise equipment, radar, direction
finding, and jamming.
 New Zealand Qualifications Authority 2016
4916 version 4
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Elements and performance criteria
Element 1
Commission radio telecommunications products and services.
Performance criteria
1.1
Commissioning and cut over plans are implemented and installation meets
customer satisfaction.
Range
1.2
Radio telecommunications products and services meet customers operational
configuration requirements.
Range
1.3
commissioning and cut over plans – as-built data recorded,
warranties, certificates of compliance, customer acceptance,
tender sign off, in-house reports and schedules as required,
manufacturers' required documentation completed.
operating modes or parameters, fine adjustment tuning, software
loading.
Commissioning tests are conducted in accordance with specifications, and
equipment alignment and performance levels are correct.
Range
specifications – equipment, customer contract, tender contract.
1.4
Radio products and services are commissioned within agreed timeframes and
budgets.
1.5
Opportunities to improve commissioning of radio products and services are
identified and action is taken promptly.
Range
1.6
improved process, procedures, time, resources, equipment.
Documentation for the commissioning of radio telecommunications products
and services is complete, and filed in the correct place by the agreed time.
Element 2
Hand over commissioned radio telecommunications equipment to customers.
Performance criteria
2.1
Commissioned radio telecommunications products and services are available to
customers by the agreed time.
Range
customers – internal, external, end users, users of the product or
system, managers, supervisors.
 New Zealand Qualifications Authority 2016
4916 version 4
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2.2
Customer training in radio telecommunications product and system operation is
comprehensive and at a level and pace understood by customers.
2.3
Customer training in uses and maintenance of radio telecommunications
products and services is completed within agreed timeframes and budgets.
2.4
Support materials are available to customers on completion of product or
system hand over, and customers agree materials assist in understanding
commissioned product or system.
Range
2.5
Opportunities to improve hand over of radio telecommunications products and
services to customers are identified and actioned promptly.
Range
2.6
instructions, diagrams, maintenance material, leaflets, testing
instructions, troubleshooting guides.
training courses, training delivery, venue, time, cross section of
customers, interactive.
Hand over documentation is in the agreed format, and filed in the correct place
by the agreed time.
Range
completion forms, acceptance forms (signed by customers),
reports, suggestions for improvements.
Element 3
Maintain on-going contractual relationships with customers of radio telecommunications
products and services.
Performance criteria
3.1
On-going contractual relationships with customers of radio telecommunications
products and services are maintained at agreed levels and frequency.
Range
3.2
contractual relationships – routine service, upgrading, future
development, faults and failures;
frequency – monthly, quarterly, annually, on call, emergency call
out.
Contractual relationships with customers of radio telecommunications products
and services are documented in agreed formats and signed by authorised
personnel.
Range
formats – contracts, letters of intent, agreements for service,
warranties, proposals;
authorised personnel – customer, organisational personnel;
personnel with authority to offer and accept quality assurance of
on-going service relationships.
 New Zealand Qualifications Authority 2016
4916 version 4
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3.3
Communication with identified customer contact personnel is maintained on a
regular basis.
Range
3.4
Opportunities to improve service delivery are identified and actioned promptly.
Range
3.5
monthly, two monthly, quarterly, no less than six monthly.
new methods, systems, streamlining, profitability, quality.
Feedback on organisational performance is encouraged from customers and
actioned prior to next customer contact.
Please note
Providers must be accredited by the Qualifications Authority, or an inter-institutional body
with delegated authority for quality assurance, before they can report credits from
assessment against unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by the Qualifications Authority before
they can register credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ElectroTechnology Industry Training Organisation (ETITO)
reviewcomments@etito.co.nz if you wish to suggest changes to the content of this unit
standard.
 New Zealand Qualifications Authority 2016