NZQA registered unit standard
28880 version 1
Page 1 of 4
Title
Demonstrate knowledge of telecommunications business systems
Level
4
Purpose
Credits
10
This unit standard covers the underpinning business
knowledge for people engaged in installation and maintenance
of complex or non-standard telecommunications network
systems.
People credited with this unit standard are able to demonstrate
knowledge of:
–
telecommunications business policies and procedures;
–
legislation relevant to the telecommunications industry;
–
end-to-end workflow and systems; and
–
telecommunications network information systems.
Classification
Telecommunications > Telecommunications - Service Delivery
Available grade
Achieved
Explanatory notes
1
This unit standard is developed for learning and assessment off-job or on-job.
2
The term knowledge is used to describe the underpinning knowledge required by
candidates to support the range of practical telecommunications systems and
services installation and maintenance.
3
References
Electricity (Safety) Regulations 2010;
Electricity Act 1992;
Radiocommunications Act 1989;
Radiocommunications Regulations 2001;
Resource Management (National Environmental Standards for Telecommunication
Facilities) Regulations 2008;
Resource Management Act 1991;
Search and Surveillance Act 2012;
Telecommunications Act 2001;
AS/NZS 3080: Information technology - Generic cabling for customer premises;
AS/NZS 3084: Telecommunications installations - Telecommunications pathways
and spaces for commercial buildings;
Telecommunications Carriers’ Forum Code for Residential, SOHO and Multi-dwelling
Premises Wiring (“Premises Wiring Code of Practice”);
and all subsequent amendments and replacements.
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
28880 version 1
Page 2 of 4
4
Definitions
Complex or Non-standard – three or more components and/or services used together
in telecommunications networks or enterprise solutions systems.
SOP – Standard Operating Procedure;
OSH – occupational safety and health.
QMS – Quality Management System.
GIS – Geographic Information System.
SOHO – Small Office Home Office.
5
Range
Evidence for this unit standard should be in the context of the candidate's area of
practice.
Outcomes and evidence requirements
Outcome 1
Demonstrate knowledge of telecommunications business policies and procedures.
Range
SOPs, OSH, QSM, records.
Evidence requirement
1.1
Explain reasons for company and telecommunications industry business
policies, and implications on the company, customers, and/or services if they
are not followed.
1.2
Explain reasons for company and telecommunications industry business
procedures, and explain implications on the company, customers, and/ or
services if they are not followed.
Outcome 2
Demonstrate knowledge of legislation relevant to the telecommunications industry.
Evidence requirement
2.1
Explain the requirements of legislation relevant to the operations and services
provided within the telecommunications industry.
2.2
Explain the implications on individuals and telecommunications companies of
not adhering to the requirements of the legislation.
Outcome 3
Demonstrate knowledge of end-to-end workflow and systems.
Evidence requirements
3.1
Describe a typical end-to-end workflow in terms of the purpose for each step in
the workflow, personnel or departments involved, information processed, and
any physical activity involved.
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
28880 version 1
Page 3 of 4
3.2
Explain the impact that disruptions to workflow can have on business.
3.3
Explain methods of mitigating disruptions at identified stages of a workflow
system.
Outcome 4
Demonstrate knowledge of telecommunications network information systems.
Evidence requirements
4.1
Explain telecommunications physical network information systems in terms of
what is available, how they are maintained, how they are stored, and how they
are used.
4.2
Explain telecommunications logical network information systems in terms of
what is available, how it is maintained, how it is stored, and how it is used.
Planned review date
31 December 2020
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
16 July 2015
N/A
Consent and Moderation Requirements (CMR) reference
0003
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
28880 version 1
Page 4 of 4
Comments on this unit standard
Please contact The Skills Organisation reviewcomments@skills.org.nz if you wish to
suggest changes to the content of this unit standard.
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016