NZQA registered unit standard
27978 version 1
Page 1 of 3
Title
Maintain protocols and procedures including distress monitoring in a
defence telecommunications environment
Level
3
Purpose
Credits
25
This unit standard covers knowledge and skills required for
New Zealand Defence Force personnel to maintain protocols
and procedures during shift and shift change over in a
telecommunications environment.
People credited with this unit standard are able to:
–
maintain operational procedures and protocols in a
communications centre;
–
maintain communications centre shift change over
procedures and protocols; and
–
monitor telecommunications distress signals and take
appropriate action.
Classification
Telecommunications > Telecommunications - Service Delivery
Available grade
Achieved
Explanatory notes
1
This unit standard has been designed for learning and assessment within the New
Zealand Defence Force training environment.
2
References
ACP 128(A) Allied Telecommunications Record System (ALTERS) Operating
Procedures;
ACP 135(F) Communications Instructions - Distress and Rescue Procedures;
Allied Communications Publications available at http://jcs.dtic.mil/j6/cceb/acps/;
Radio Handbook, 2011, published by Maritime NZ, available at
http://www.maritimenz.govt.nz/Publications-and-forms/Commercialoperations/Publications-and-forms.asp#shipping_safety;
Standing Orders;
and all subsequent amendments and replacements.
3
Range
a
All tasks must be conducted in accordance with current New Zealand Defence
Force procedures, security requirements, and operator responsibilities.
b
All communications must be logged and actioned in accordance with current
New Zealand Defence Force procedures, security requirements, and operator
responsibilities.
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
c
27978 version 1
Page 2 of 3
All communications require state boards to be updated in accordance with
current New Zealand Defence Force procedures, security requirements, and
operator responsibilities.
Outcomes and evidence requirements
Outcome 1
Maintain operational procedures and protocols in a communications centre.
Evidence requirements
1.1
Communicate effectively with Communications Duty Officer at all times.
1.2
Ensure signals conform to communications plans.
1.3
Use internal and external communications systems.
1.4
Report observations and emergency situations in accordance with procedures
and protocols.
1.5
Identify signs of fatigue and apply fatigue management strategies.
Outcome 2
Maintain communications centre shift change over procedures and protocols.
Evidence requirements
2.1
Conduct formal handover of communications equipment.
Range
2.2
may include but not limited to – operational checks, update state
boards.
Complete formal shift handover briefing and documentation.
Outcome 3
Monitor telecommunications distress signals and take appropriate action.
Evidence requirements
3.1
Recognise and report telecommunications distress signals.
3.2
Respond to distress signals and ensure continuity is maintained during shift and
shift change over.
Planned review date
The Skills Organisation
SSB Code 100401
31 December 2017
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
27978 version 1
Page 3 of 3
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
18 July 2013
Consent and Moderation Requirements (CMR) reference
0003
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Comments on this unit standard
Please contact The Skills Organisation reviewcomments@skills.org.nz if you wish to
suggest changes to the content of this unit standard.
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016