NZQA registered unit standard
20248 version 3
Page 1 of 3
Title
Complete checkout sales transactions
Level
2
Credits
2
Purpose
People credited with this unit standard are able to: demonstrate
knowledge of processing customer payments in a retail
environment; maintain checkout sales area and equipment; and
process sales transactions at the checkout.
Classification
Retail, Distribution, and Sales > Sales Transactions
Available grade
Achieved
Explanatory notes
1
Definition
Organisational procedures – instructions to staff on policy and procedures which are
formally documented, or generally accepted within the workplace.
Retail environment – workplaces where the primary focus is on customers
purchasing goods and/or services.
2
Performance of the outcomes of this unit standard must comply with the
requirements of the following – Consumer Guarantees Act 1993, Fair Trading Act
1986, Sale of Goods Act 1908.
3
Evidence is required for two sales transactions.
Outcomes and evidence requirements
Outcome 1
Demonstrate knowledge of processing customer payments in a retail environment.
Evidence requirements
1.1
Process for processing customer payments is described in terms of the required
steps.
Range
1.2
steps include but are not limited to – greeting customer, entering
and confirming the price, determining payment method, receiving
the payment, providing change where required, providing receipt,
farewelling customer.
Procedures in the event of robbery and or theft are described in terms of
organisational procedures.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
20248 version 3
Page 2 of 3
Outcome 2
Maintain checkout sales area and equipment
Evidence requirements
2.1
Equipment for use in sales transactions is operational and fit for purpose.
Range
2.2
equipment may include but is not limited to – scanners (fixed,
hand held), key pad operated registers, EFTPOS terminals, credit
card processing equipment, cash drawer;
evidence for two types of equipment.
The cleanliness and tidiness of the checkout area, and the availability of
reference material and consumables are maintained in accordance with
organisational procedures.
Range
reference materials may include but are not limited to – prices,
codes, telephone extension numbers, lost and/or stolen credit card
lists;
consumables may include but are not limited to – transaction slips,
cartridges, ribbons, rolls, receipt tapes.
2.3
Tape changes are completed with minimal disruption to customers.
2.4
Transaction records are maintained in accordance with organisational
procedures.
Range
2.5
transaction records may include but are not limited to – cash
register tape, EFTPOS tape rolls.
Access to and use of checkout equipment complies with organisational
procedures.
Outcome 3
Process sales transactions at the checkout.
Evidence requirements
3.1
Barcodes on goods for purchase are scanned.
3.2
Goods unable to be scanned are keyed into register using correct code and
price.
3.3
Errors in processing of sale are identified and corrected.
3.4
Customer payment method is determined.
Range
ServiceIQ
SSB Code 9068
payment method – cash, credit or debit card, cheque, EFTPOS.
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
20248 version 3
Page 3 of 3
3.5
Payment is received and any change is tendered correctly, together with receipt
for goods purchased.
3.6
Security procedures are applied in accordance with organisational procedures.
3.7
Sales transaction is completed in accordance with organisational procedures.
3.8
Customer is farewelled in accordance with organisational procedures.
Planned review date
31 December 2019
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
26 November 2003
31 December 2013
Review
2
15 April 2011
31 December 2016
Review
3
21 May 2015
N/A
Consent and Moderation Requirements (CMR) reference
0225
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMRs). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Comments on this unit standard
Please contact ServiceIQ qualifications@ServiceIQ.org.nz if you wish to suggest changes
to the content of this unit standard.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016