20041
28-Jun-16
1 of 7
EMPLOYMENT SUPPORT
Analyse leadership, management, and
managing change in employment
support
level:
6
credit:
12
planned review date:
June 2005
sub-field:
Social Services
purpose:
People credited with this unit standard are able to: analyse
the concept and importance of leadership in the provision of
employment support services; explain the principles of
effective human services management in an employment
support service provider context; explain the process of
business and strategic planning in an employment support
service provider setting; and explain change management
issues for an employment support service provider that
changes to a supported employment paradigm.
entry information:
Open.
accreditation option:
Evaluation of documentation and visit by NZQA, industry and
teaching professional in the same field from another
provider.
moderation option:
A centrally established and directed national moderation
system has been set up by Community Support Services ITO
Limited (Careerforce).
 New Zealand Qualifications Authority 2016
20041
28-Jun-16
2 of 7
EMPLOYMENT SUPPORT
Analyse leadership, management, and
managing change in employment
support
special notes:
1
People awarded credit in this unit standard are able to
implement Te Tiriti o Waitangi in the social services
according to the authority and resources available to
them, and are able to demonstrate application of this
competence to the context of assessment for this unit
standard (for further clarification, please refer to Unit
7928, Implement Te Tiriti o Waitangi in the social
services).
2
The following apply to the performance of all elements
of this unit standard:
a
All activities must comply with service provider
guidelines, protocols, staff manuals, strategic
plans, kawa, or tikanga.
b
All activities must comply with relevant cultural,
legislative, and regulatory requirements, which
include but are not limited to: Code of Health and
Disability Services Consumers’ Rights 1996; NZS
8134:2001, Health and Disability Sector
Standards; Health and Disability Services (Safety)
Act 2001; Health and Safety in Employment Act
1992; Human Rights Act 1993; Official Information
Act 1982; Privacy Act 1993.
3
Social policy and legislative and regulatory
requirements may include but are not limited to:
Minister for Disability Issues. April 2001. The New
Zealand disability strategy: Making a world of
difference: Whakanui oranga. Wellington: Ministry of
Health;
Department of Labour. September 2001. Pathways to
inclusion: Ngā ara whakauru ki te iwi whānui: Improving
vocational services for people with disabilities.
Wellington: Department of Labour;
Department of Social Welfare. 1990. Vocational
Opportunities Support Programme: Issues, policy, plan.
Wellington: Department of Social Welfare;
 New Zealand Qualifications Authority 2016
20041
28-Jun-16
3 of 7
EMPLOYMENT SUPPORT
Analyse leadership, management, and
managing change in employment
support
accident compensation legislation, including the
Accident Compensation Act 1982 and the Injury
Prevention, Rehabilitation, and Compensation Act
2001;
Code of Health and Disability Services Consumers’
Rights 1996;
Disabled Persons Community Welfare Act 1975;
Disabled Persons Employment Promotion Act 1960;
Education Act 1989;
Employment Relations Act 2000;
Health and Disability Services Act 1993;
Health and Disability Services (Safety) Act 2001;
Health and Safety in Employment Act 1992;
Human Rights Act 1993, Industrial Relations Act 1973;
Minimum Wages Act 1983;
Privacy Act 1993;
Public Health and Disability Act 2000;
State Sector Act 1988 (and associated Equal
Employment Opportunity EEO strategies);
New Zealand Standard (NZS) 8134:2001 Health and
Disability Sector Standards: Te Awarua o te Hauora,
available from Standards NZ - Paerewa Aotearoa:
Wellington.
4
People seeking award of credit for this unit standard
must show that their actions are guided and supported
by valid theory for practice in employment support.
Evidence is required of theory that is derived from
authoritative sources, which may include but are not
limited to: the body of knowledge related to employment
support work; social service work; cultural theory; or
practice research.
 New Zealand Qualifications Authority 2016
20041
28-Jun-16
4 of 7
EMPLOYMENT SUPPORT
Analyse leadership, management, and
managing change in employment
support
5
Resources related to leadership, management, and
managing change in employment support may include
but are not limited to:
a
Albin, Joyce M. 1992. Quality improvement in
employment and other human services: Managing
for quality through change. Baltimore, Md.: Paul
H. Brooks Pub.
b
The Association for Supported Employment in
New Zealand (ASENZ). 1999. Second edition. A
framework for quality: Quality assurance for
supported employment services in New Zealand.
Palmerston North: ASENZ.
c
O'Brien, John. 1991. Assistance with integrity:
The search for accountability in the lives of people
with disability. Lithonia, Ga.: Responsive Systems
Associates.
Elements and Performance Criteria
element 1
Analyse the concept and importance of leadership in the provision of employment support
services.
performance criteria
1.1
Leadership is explained in terms of leadership roles and responsibilities.
Range:
leadership roles and responsibilities may include but are not
limited to - care, control, facilitation, co-ordination, decision
making,
negotiating,
guidance,
establishing
consensus,
establishing safety and rules, inspiration, motivation, programme
design, role modelling, encouraging self-leadership.
Evidence is required of six leadership roles and responsibilities.
 New Zealand Qualifications Authority 2016
20041
28-Jun-16
5 of 7
EMPLOYMENT SUPPORT
Analyse leadership, management, and
managing change in employment
support
1.2
Leadership styles are analysed in terms of what they can contribute to the
provision of employment support services, and their limitations in that context.
Range:
1.3
styles of leadership may include but are not limited to authoritarian, consultative, enabling.
The qualities of effective leaders are explained and ways in which these
qualities can be fostered in employment support work are described.
Range:
evidence is required of three qualities and three ways of fostering
those qualities.
element 2
Explain the principles of effective human services management in an employment support
service provider context.
performance criteria
2.1
The critical characteristics of effective human services management are
identified and explained.
Range:
critical characteristics of effective human services management
may include but are not limited to - values directed leadership;
collaborative approach with all stakeholders; quality improvement
processes based on what is good for people; business systems
which support outcomes for individuals; interagency collaboration
and consolidation;
business systems which support outcomes for individuals may
include but are not limited to - strategic planning; business and
process re-engineering; knowledge management.
Evidence is required of three critical characteristics.
 New Zealand Qualifications Authority 2016
20041
28-Jun-16
6 of 7
EMPLOYMENT SUPPORT
Analyse leadership, management, and
managing change in employment
support
2.2
The critical characteristics of effective human services management are
supported by sources of human services management theory.
Range:
sources of human services management theory include but are
not limited to the resources listed in special note 5.
Evidence is required in relation to two sources.
element 3
Explain the process of business and strategic planning in an employment support service
provider setting.
performance criteria
3.1
The process of business and strategic planning is explained in terms of two
authoritative resources that may include but are not limited to those listed in
special note 5.
3.2
The explanation of the process of business and strategic planning is consistent
with relevant criteria.
Range:
evidence is required related to ASENZ quality assurance guidelines (one); and either
social policy and legislative and regulatory requirements (two); or
service specifications (one), and
social policy and legislative and regulatory requirements (one).
 New Zealand Qualifications Authority 2016
20041
28-Jun-16
7 of 7
EMPLOYMENT SUPPORT
Analyse leadership, management, and
managing change in employment
support
element 4
Explain change management issues for an employment support service provider that
changes to a supported employment paradigm.
performance criteria
4.1
The paradigm shift represented by supported employment is analysed and
explained.
4.2
Solutions are proposed for a service provider in terms of re-designing services
to respond to a paradigm shift to supported employment.
4.3
Key strategies are proposed to assist management of change in a service
provider setting in terms of successfully converting to supported employment.
Comments on this unit standard
Please contact the Community Support Services ITO Limited (Careerforce)
info@careerforce.org.nz if you wish to suggest changes to the content of this unit
standard.
Please Note
Providers must be accredited by the Qualifications Authority or a delegated interinstitutional body before they can register credits from assessment against unit standards
or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by the Qualifications Authority before
they can register credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for providers wishing to
develop education and training programmes, such as minimum qualifications for tutors and
assessors, and special resource requirements.
This unit standard is covered by AMAP 0222
http://www.nzqa.govt.nz/framework/search/index.do.
which can
be
accessed at
 New Zealand Qualifications Authority 2016