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EMPLOYMENT SUPPORT
Develop and enhance quality in
employment support
level:
6
credit:
12
planned review date:
June 2005
sub-field:
Social Services
purpose:
People credited with this unit standard are able to: explain
quality issues in the provision of employment support
services; explain and evaluate the roles and limitations of
approaches to quality improvement in employment support
services; and analyse an employment support service
provider against a quality improvement plan.
entry information:
Open.
accreditation option:
Evaluation of documentation and visit by NZQA, industry and
teaching professional in the same field from another
provider.
moderation option:
A centrally established and directed national moderation
system has been set up by Community Support Services ITO
Limited (Careerforce).
special notes:
1
People awarded credit in this unit standard are able to
implement Te Tiriti o Waitangi in the social services
according to the authority and resources available to
them, and are able to demonstrate application of this
competence to the context of assessment for this unit
standard (for further clarification, please refer to Unit
7928, Implement Te Tiriti o Waitangi in the social
services).
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EMPLOYMENT SUPPORT
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2
The following apply to the performance of all elements
of this unit standard:
a
All activities must comply with service provider
guidelines, protocols, staff manuals, strategic
plans, kawa, or tikanga.
b
All activities must comply with relevant cultural,
legislative, and regulatory requirements, which
include but are not limited to: Code of Health and
Disability Services Consumers’ Rights 1996; NZS
8134:2001, Health and Disability Sector
Standards; Health and Disability Services (Safety)
Act 2001; Health and Safety in Employment Act
1992; Human Rights Act 1993; Official Information
Act 1982; Privacy Act 1993.
3
All communications are treated confidentially. The
scope and limits of confidentiality are defined through
negotiation and informed consent, and criteria
established by legislation, ethical practice, and service
provider guidelines. In the context of this unit standard,
sources of criteria established by legislation, ethical
practice, and service provider guidelines include but are
not limited to: Official Information Act 1982, Privacy Act
1993, service provider codes of conduct, codes of
practice issued by the Privacy Commissioner, social
service codes of ethics, and service provider guidelines,
protocols, staff manuals, strategic plans, kawa, or
tikanga.
4
Standards and best practice guidelines may include but
are not limited to:
ASENZ quality assurance guidelines (refer special note
8b);
Minister for Disability Issues. April 2001. The New
Zealand disability strategy: Making a world of
difference: Whakanui oranga. Wellington: Ministry of
Health;
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EMPLOYMENT SUPPORT
Develop and enhance quality in
employment support
Department of Labour. September 2001. Pathways to
inclusion: Ngā ara whakauru ki te iwi whānui: Improving
vocational services for people with disabilities.
Wellington: Department of Labour;
Code of Health and Disability Services Consumers’
Rights 1996;
Health and Disability Services (Safety) Act 2001;
Health and Safety in Employment Act 1992;
Human Rights Act 1993;
New Zealand Standard (NZS) 8134:2001 Health and
Disability Sector Standards: Te Awarua o te Hauora,
available from Standards NZ - Paerewa Aotearoa:
Wellington.
5
A quality improvement plan is a plan that is based upon
at least one example of standards and best practice
guidelines, such as the ASENZ quality assurance
guidelines.
6
This unit standard cannot be assessed in a simulated
environment. It is required that people seeking credit
for this unit standard will demonstrate competence and
be assessed in the workplace. This can be through
paid or unpaid employment, or in placements in a
service provider workplace negotiated by an education
provider. An ability to integrate theory with practice in
the workplace must be demonstrated. This will call for
a variety of modes of assessment and forms of
evidence. Evidence is required to show consistency of
performance across a range of situations and to
demonstrate knowledge, understanding, and skill in the
principles and practices directly relating to the
competent performance of the elements to the standard
defined in the performance criteria.
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EMPLOYMENT SUPPORT
Develop and enhance quality in
employment support
7
People seeking award of credit for this unit standard
must show that their actions are guided and supported
by valid theory for practice in employment support.
Evidence is required of theory that is derived from
authoritative sources, which may include but are not
limited to: the body of knowledge related to employment
support work; social service work; cultural theory; or
practice research.
8
Resources related to developing and enhancing quality
in employment support may include but are not limited
to:
a
Albin, Joyce M. 1992. Quality improvement in
employment and other human services: Managing
for quality through change. Baltimore, Md.: Paul
H. Brooks Pub.
b
The Association for Supported Employment in
New Zealand (ASENZ). 1999. Second edition. A
framework for quality: Quality assurance for
supported employment services in New Zealand.
Palmerston North: ASENZ.
c
O'Brien, John. 1991. Assistance with integrity:
The search for accountability in the lives of people
with disability. Lithonia, Ga.: Responsive Systems
Associates.
d
New Zealand Standard (NZS) 8134:2001 Health
and Disability Sector Standards: Te Awarua o te
Hauora, available from Standards NZ - Paerewa
Aotearoa: Wellington.
e
New Zealand Standard (NZS) 8143:2001 National
Mental Health Sector Standard - He Whariki
Oranga Hinengaro, available from Standards NZ Paerewa Aotearoa: Wellington.
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Develop and enhance quality in
employment support
Elements and Performance Criteria
element 1
Explain quality issues in the provision of employment support services.
performance criteria
1.1
The characteristics of quality in human services are identified and explained in
terms of how they enhance the provision of employment support services.
Range:
1.2
Quality safeguards are described for an employment support service provider in
Aotearoa New Zealand who is providing services to Māori and Tauiwi disabled
people.
Range:
1.3
evidence is required in relation to the characteristics of quality
defined in one resource listed in special note 8.
quality safeguards include - standards and best practice
guidelines; quality safeguards in the resources referenced at
special note 8; codes of ethics; operational procedures; external
evaluation; professional supervision.
Evidence is required of five examples of quality safeguards.
The role and function of quality safeguards is explained and illustrated by
examples from service providers in employment support.
Range:
evidence is required of two examples from employment support
service providers, at least one of whom is from Aotearoa New
Zealand.
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element 2
Explain and evaluate the roles and limitations of approaches to quality improvement in
employment support services.
performance criteria
2.1
The role, contributions, and limitations of standards and best practice guidelines
are explained and evaluated within the context of employment support services
in Aotearoa New Zealand.
Range:
2.2
evidence is required in relation to one example of standards or
best practice guidelines.
The importance of congruence between service user empowerment and a
service provider's policy and practice is explained in terms of quality
improvement in employment support in Aotearoa New Zealand.
Range:
evidence is required regarding congruence between service user
empowerment, and programme philosophy, content, and structure
in two employment support programmes or service providers in
Aotearoa New Zealand.
element 3
Analyse an employment support service provider against a quality improvement plan.
Range:
evidence is required of analysis of the service provider's programme
philosophy, content, or structure.
performance criteria
3.1
Analysis of the employment support service provider measures the service
provider against relevant criteria in the quality improvement plan.
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3.2
The analysis provides conclusions on how the service provider measures up to
the relevant criteria in the quality improvement plan.
3.3
The analysis provides recommendations for quality improvement by the service
provider in relation to its programme philosophy, content, or structure.
Comments on this unit standard
Please contact the Community Support Services ITO Limited (Careerforce)
info@careerforce.org.nz if you wish to suggest changes to the content of this unit
standard.
Please Note
Providers must be accredited by the Qualifications Authority or a delegated interinstitutional body before they can register credits from assessment against unit standards
or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by the Qualifications Authority before
they can register credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for providers wishing to
develop education and training programmes, such as minimum qualifications for tutors and
assessors, and special resource requirements.
This unit standard is covered by AMAP 0222
http://www.nzqa.govt.nz/framework/search/index.do.
which can
be
accessed at
 New Zealand Qualifications Authority 2016