20038
28-Jun-16
1 of 6
EMPLOYMENT SUPPORT
Explain how to provide employment
support and access services for diverse
service user groups
level:
5
credit:
9
planned review date:
June 2005
sub-field:
Social Services
purpose:
People credited with this unit standard are able to explain
important considerations for working with diverse service
user groups in employment support, and explain how to
access specialist services and other resources and expertise
for working with people with different impairments in
employment support.
entry information:
Open.
accreditation option:
Evaluation of documentation and visit by NZQA, industry and
teaching professional in the same field from another
provider.
moderation option:
A centrally established and directed national moderation
system has been set up by Community Support Services ITO
Limited (Careerforce).
special notes:
1
People awarded credit in this unit standard are able to
explain the application of Te Tiriti o Waitangi in the
social services, and are able to apply this competence
to the context of assessment for this unit standard (for
further clarification, please refer to Unit 7927, Explain
the application of Te Tiriti o Waitangi in the social
services).
 New Zealand Qualifications Authority 2016
20038
28-Jun-16
2 of 6
EMPLOYMENT SUPPORT
Explain how to provide employment
support and access services for diverse
service user groups
2
The following apply to the performance of all elements
of this unit standard:
a
All activities must comply with service provider
guidelines, protocols, staff manuals, strategic
plans, kawa, or tikanga.
b
All activities must comply with relevant cultural,
legislative, and regulatory requirements, which
include but are not limited to: Code of Health and
Disability Services Consumers’ Rights 1996; NZS
8134:2001, Health and Disability Sector
Standards; Health and Disability Services (Safety)
Act 2001; Health and Safety in Employment Act
1992; Human Rights Act 1993; Official Information
Act 1982; Privacy Act 1993.
4
People seeking award of credit for this unit standard
must show that their actions are guided and supported
by valid theory for practice in employment support.
Evidence is required of theory that is derived from
authoritative sources, which may include but are not
limited to: the body of knowledge related to employment
support work; social service work; cultural theory; or
practice research.
5
Resources related to working with diverse groups in
employment support may include but are not limited to:
a
The Association for Supported Employment in
New Zealand (ASENZ). 1999. Second edition. A
framework for quality: Quality assurance for
supported employment services in New Zealand.
Palmerston North: ASENZ.
 New Zealand Qualifications Authority 2016
20038
28-Jun-16
3 of 6
EMPLOYMENT SUPPORT
Explain how to provide employment
support and access services for diverse
service user groups
b
c
DiLeo, D.; Langton, D. 1996. Facing the future:
Best practices in supported employment.
St
Augustine, Florida: Training Resource Network
Inc.
Smith, B. 1991. Managing disability at work:
Improving practice in organisations.
London:
Jessica Kinsley Publications.
Elements and Performance Criteria
element 1
Explain important considerations and approaches for working with diverse service user
groups in employment support.
Range:
diverse service user groups include but are not limited to - Māori, Tauiwi,
mental health consumers/tangata whai ora, people with intellectual disability,
people with physical disability, people with sensory impairments.
performance criteria
1.1
Important considerations for working with people with different impairments are
explained in terms of their relevance to providing employment support to those
service users.
Range:
people with different impairments include people with - autistic
spectrum disorder; challenging behaviour; head injury; intellectual
disability; deafness and hearing impairment; physical disability;
psychiatric disability; vision impairments;
important considerations - experiences, perspectives, values.
Evidence is required of three important considerations for working
with each of the range of people with different impairments.
 New Zealand Qualifications Authority 2016
20038
28-Jun-16
4 of 6
EMPLOYMENT SUPPORT
Explain how to provide employment
support and access services for diverse
service user groups
1.2
Important considerations and different approaches for working with diverse
service user groups are explained in terms of their relevance to providing
employment support to those service users.
Range:
1.3
important considerations - experiences, perspectives, values;
Evidence is required of three important considerations for each of
three diverse service user groups, one of which is Māori;
different approaches - individual; group; family or whānau; referral
to others with specific expertise; networking; co-working.
Evidence is required of two different approaches to working with
each of three diverse service user groups, one of which is Māori.
Practical ways in which service providers can offer services to diverse service
user groups are explained in terms of ensuring safe and relevant employment
support to service users in those groups.
Range:
evidence is required of two different ways of offering services to
each of three diverse service user groups, one of which is Māori.
element 2
Explain how to access specialist services and other resources and expertise for working
with people with different impairments in employment support.
Range:
people with different impairments include people with - autistic spectrum
disorder; challenging behaviour; head injury; intellectual disability; deafness and
hearing impairment; physical disability; psychiatric disability; vision impairments;
resources include sources of information about people with particular
impairments;
specialist service providers - evidence is required of providers in the candidate's
local community; or regional or national providers wherever services are
unavailable locally.
performance criteria
2.1
The range of specialist services and other resources and expertise available for
people with different impairments is identified and explained.
Range:
evidence is required of two different specialist service providers for
each of the range of people with different impairments.
 New Zealand Qualifications Authority 2016
20038
28-Jun-16
5 of 6
EMPLOYMENT SUPPORT
Explain how to provide employment
support and access services for diverse
service user groups
2.2
The range of specialist services and other resources and expertise available for
people with different impairments is explained in terms of those that offer
kaupapa Māori services, and services to other groups.
Range:
2.3
other groups - Pacific Peoples; migrants and refugees; youth.
Evidence is required of one service provider of kaupapa Māori
services for three of the range of people with different
impairments, and one service provider for any people with
impairments for each of the other groups.
Ways of accessing specialist services and other resources and expertise for
working with people with different impairments are identified and explained.
Range:
evidence is required of the ways of accessing specialist services
and other resources and expertise for each of the service
providers identified under performance criteria 2.1 and 2.2.
Comments on this unit standard
Please contact the Community Support Services ITO Limited (Careerforce)
info@careerforce.org.nz if you wish to suggest changes to the content of this unit
standard.
Please Note
Providers must be accredited by the Qualifications Authority or a delegated interinstitutional body before they can register credits from assessment against unit standards
or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by the Qualifications Authority before
they can register credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
 New Zealand Qualifications Authority 2016
20038
28-Jun-16
6 of 6
EMPLOYMENT SUPPORT
Explain how to provide employment
support and access services for diverse
service user groups
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for providers wishing to
develop education and training programmes, such as minimum qualifications for tutors and
assessors, and special resource requirements.
This unit standard is covered by AMAP 0222
http://www.nzqa.govt.nz/framework/search/index.do.
which can
be
accessed at
 New Zealand Qualifications Authority 2016