NZQA Expiring unit standard
6883 version 5
Page 1 of 3
Title
Identify computer problem trends
Level
5
Credits
5
Purpose
People credited with this unit standard are able to discover
computer problem trends, and report computer problem trends.
The performance of all outcomes is to a standard that is
expected in a professional environment.
Classification
Computing > Computer Support
Available grade
Achieved
Entry information
Critical health and
safety prerequisites
Open. The credit value of this unit standard is calculated
assuming a person has the prior knowledge and skills to
calculate and present summary statistics.
Explanatory notes
1
The term computer problems refers to problems encountered by users rather than
the problems discovered by the investigation of a computer system.
2
Performance of all outcomes is to be carried out in accordance with organisation
standards and procedures, unless otherwise stated. Organisation standards and
procedures may cover: quality assurance, documentation, security, communication,
health and safety, and personal behaviour. An example of the standards expected is
the standards found in ISO 9000 Certified Organisations.
3
This unit standard is
expiring
Performance of all outcomes is to be completed within the normal range of time that
would be expected in a professional environment, e.g. in a commercial or
government organisation.
4
Performance of all outcomes is to be within the normal range of cost, or cost
estimate, that would be expected in a commercial environment.
5
Performance of all outcomes complies with the laws of New Zealand, especially with
regard to copyright, privacy, health and safety, and consumer rights.
NZQA National Qualifications Services
SSB Code 130301
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
6883 version 5
Page 2 of 3
Outcomes and evidence requirements
Outcome 1
Discover computer problem trends.
Evidence requirements
1.1
The application of information search techniques identifies problem trends in
computer problem records.
1.2
The application of statistical techniques provides an assessment of the
magnitude of the computer problem trends.
1.3
The application of cost-benefit analysis techniques provides an assessment of
the value of a computer problem to the user.
Outcome 2
Report computer problem trends.
Evidence requirements
2.1
The report allows the user to make decisions about dealing with the problem.
2.2
The report makes recommendations that would resolve the problem.
2.3
The report allows the user to assess the value of the problem trends.
This unit standard is expiring. Assessment against the standard must take place by
the last date for assessment set out below.
This unit standard is
8 July 1996expiring
31 December 2015
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
Revision
2
28 November 2000
31 December 2015
Review
3
17 October 2008
31 December 2015
Rollover
4
21 July 2011
31 December 2015
Rollover
5
16 April 2015
31 December 2017
Consent and Moderation Requirements (CMR) reference
0011
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
NZQA National Qualifications Services
SSB Code 130301
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
6883 version 5
Page 3 of 3
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
This unit standard is
expiring
NZQA National Qualifications Services
SSB Code 130301
 New Zealand Qualifications Authority 2016