NZQA registered unit standard
27927 version 1
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Title
Apply health, safety and security practices to service delivery
operations
Level
3
Purpose
Credits
5
This entry-level unit standard contains a set of core
competencies for people working in a service delivery role in
the hospitality, retail or travel and tourism sectors.
This unit standard will be assessed in a service delivery context
and relates to the specific health, safety and security practices
required in a hospitality, retail or travel and tourism workplace.
Classification
Service Sector Skills > Service Delivery
Available grade
Achieved
Explanatory notes
1
Definitions
A work role - refers to working in a hospitality establishment, a retail business or a
travel and tourism business.
Customer may include but is not limited to – internal customers, external customers,
guests.
Establishment requirements – any policy, procedure, process or agreed requirement,
either written or oral, made known to the candidate prior to assessment against this
unit standard.
2
Legislation to be complied with includes but is not limited to – the Health and Safety
in Employment Act 1992, Resource Management Act 1991.
3
Evidence for the practical components of this unit standard must be gathered in the
workplace.
Outcomes and evidence requirements
Outcome 1
Demonstrate knowledge of health and safety practices relevant to a work role in an
organisation that provides service delivery outcomes.
Evidence requirements
1.1
Health and safety practices relevant to a service delivery work role are identified
and described in terms of establishment requirements.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
Range
27927 version 1
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evidence is required of a minimum of two different health and
safety practices from the candidate’s workplace.
1.2
Health and safety roles and responsibilities relevant to a service delivery work
role are identified and described in terms of the impact on the candidate’s job
role.
1.3
Procedures for reporting health and safety accidents and/or incidents relevant
to a service delivery work role are identified and described in terms of
establishment requirements.
1.4
Procedures for responding to emergencies encountered in an organisation that
provides service delivery outcomes are identified and described in terms of
establishment requirements.
Range
1.5
emergencies include but are not limited to – medical, physical,
environmental.
Manual handling techniques required for the candidate’s work role are identified
and described in terms of establishment requirements.
Outcome 2
Apply health and safety practices relevant to a work role in an organisation that provides
service delivery outcomes.
Evidence requirements
2.1
Hazards relevant to a service delivery work role are identified and actions taken
to minimise, isolate or eliminate them in accordance with establishment
requirements.
Range
evidence is required of a minimum of two hazards in the
candidate’s workplace.
2.2
Personal protective equipment required for the candidate’s work role is
identified and worn in accordance with establishment requirements.
2.3
Health and safety practices are applied to the candidate’s work role in
accordance with establishment requirements.
2.4
Accident and/or incident reports are completed, where required, in accordance
with establishment requirements.
Outcome 3
Apply security practices in an organisation that provides service delivery outcomes.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
27927 version 1
Page 3 of 3
Evidence requirements
3.1
Procedures for ensuring customer security are identified and applied to the
candidate’s work role in accordance with establishment requirements.
3.2
Procedures for ensuring establishment security are identified and applied to the
candidate’s work role in accordance with establishment requirements.
3.3
Procedures for identifying external contractors and their access requirements
are identified and applied to the candidate’s work role in accordance with
establishment requirements.
Replacement information
This unit standard replaced unit standard 14465 and unit
standard 25513.
Planned review date
31 December 2018
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
12 December 2013
N/A
Consent and Moderation Requirements (CMR) reference
0112
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Comments on this unit standard
Please contact ServiceIQ qualifications@serviceiq.org.nz if you wish to suggest changes
to the content of this unit standard.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016