Example Process Matrix
© Copyright 2004 Craig Cochran
Process
1. Business
Planning
2. Market research
& marketing
Page 1 of 4
Process
Owner(s)
General Manager
Activities
Inputs
Outputs
Documentation
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Risk Analysis
Strategic
planning
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Business plan
Key measures
Communication
plan for both
MGT-100-01
Director of Sales
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Explore new
product
opportunities
Set pricing
Develop
marketing
Publish sales
literature
Understand
market needs
Plan design
activities
Review design
progress
Verify & validate
designs
Communicate
design info
Maintain design
documents
Providing product
info
Quoting
Booking &
reviewing orders
Communicating
requirements
Select suppliers
Communicate
requirements
Place orders
Evaluate supplier
performance
Verifying
Environmental risks
Market research
Customer feedback
Organizational
vision
Past experience
Market research
Innovation
Competitive data
Industry
benchmarking
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Pricing
Design inputs
Marketing
media
MKT-100-01
Design inputs
Creativity
Past designs
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Engineering
drawings
Product
specifications
MGT-100-02
Customer
orders
Clearly defined
requirements
CS-200-01
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3. Design &
Development
R&D Manager
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4. Order fulfillment
Director of Sales
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5. Inbound process
Logistics Mgr
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Sales literature
Pricing schedules
Customer needs
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Method of process
monitoring
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Internal audit
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Business
review
meetings
Criteria for
effectiveness
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Achievement of
business plan
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Improvement of
key measures
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Net income
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Internal audit
Business
review
meetings
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Internal audit
Business
review
meetings
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Internal audit
Weekly staff
meeting
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P.O. requisitions
Supplier references
Organizational
needs
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Purchased
products
Damage-free
handling &
storage
MGT-100-03
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Internal audit
Weekly staff
meeting
Business
review
meetings
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Revenue
growth
Net income
% of revenue
from products
less than 1
year old
Net income
% on-time
delivery
Revenue
growth
Net income
Average unit
cost by
commodity
% on-time
delivery
Net income
Example Process Matrix
© Copyright 2004 Craig Cochran
6. Product
realization
Production Mgr
Page 2 of 4
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[NOTE: there may be
multiple realization
processes, depending
on the diversity of
activities involved]
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7. Control of
nonconforming
product
Production Mgr
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8. Outbound
process
9. Customer
satisfaction
Logistics Mgr
Director of Sales
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10. Business review
General Manager
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incoming product
Ensuring labeling
Warehousing
Material handling
Scheduling
production
Performing OJT
Producing
product/service
Verifying product
Calibrating all
measuring
equipment
Providing
feedback
Identifying
nonconforming
products
Determining
Dispositions
Taking corrective
actions
Packaging
Labeling
Warehousing
Material handling
Scheduling
pickups
Shipping
Develop tools for
gauging
perceptions
Capturing
feedback
Analyzing results
Taking action
Reviewing
implementation
of business plan
Monitoring
progress on key
measures
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Customer orders
Delivery dates
Raw materials
Supplies
electricity
Human resources
Tools & equipment
Product
specifications
Engineering
drawings
Inspection criteria
Procedure for
control of
nonconforming
products
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Dispositions
Corrective
actions
PRD-200-04
Final product
Delivery dates
Packaging
materials
Labels
Trucking services
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Delivered
product
Damage-free
handling &
storage
MGT-100-04
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Field report forms
Field report
schedules
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Customer
feedback
Trends
Prioritized
opportunities
CS-200-02
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Business plan
Performance data
Key measures
Analysis skill
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Preventive
actions
Business plan
revisions
Strategic
decisions
MGT-100-05
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Final product
Inspection data
Certificates of
Analysis
PRD-200-01
PRD-200-02
PRD-200-03
PRD-300-01
PRD-300-02
PRD-300-03
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Internal audit
Line checks
Product
inspections
Business
review
meetings
Weekly
production
roundup
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Internal audit
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Complete
adherence to
procedure
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Internal audit
Business
review
meetings
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% on-time
delivery
Net income
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Internal audit
Business
review
meetings
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Internal audit
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% on-time
delivery
Average unit
cost by product
line
Net income
Revenue
growth
Net income
Achievement of
business plan
Improvement of
key measures
Net income
Example Process Matrix
© Copyright 2004 Craig Cochran
Page 3 of 4
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11. Human
resource process
HR Mgr
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12. Maintenance
process
Production Mgr
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13. Internal auditing
QA Manager
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14. Corrective &
preventive action
QA Manager
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15. Compliance
management
QA Manager
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Analyzing all
other required
inputs
Determining
competency
requirements
Recruiting
HR policies
Organizational
communications
Mediating conflict
Ensure training
Ensure legal
compliance
Develop PM
schedules
Perform
scheduled
maintenance
React to
breakdowns
Install new
equipment
Scheduling
audits
Training auditors
Performing
audits
Reporting results
Ensuring
corrective action
Training on
problem solving
Administering
CA/PA database
Assigning
ownership
Tracking issues
to completion
Verifying
effectiveness
Determining legal
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Organizational
needs
Business plan
Personnel
requisitions
Job descriptions
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Manufacturer
recommendations
Predictive analysis
Skilled
maintenance
personnel
Supplies and
materials
Spare parts
Past performance
Process criticality
Trained auditors
Top management
leadership
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Existing problems
Ideas
Potential problems
Trends
Data
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Laws
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Trained
personnel
Legal
compliance
MGT-100-06
Timely repairs
Preventive
maintenance
PRD-200-05
PRD-200-06
PRD-200-07
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Internal audit
Business
review meeting
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Internal audit
Weekly
production
roundup
Business
review
meetings
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Employee
retention rate
Net income
Hours of
downtime per
week
Net income
Corrective
actions
Positive
practices
Wide
communication
of results
MGT-100-07
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Internal audit
Business
review
meetings
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Net income
Improvement of
key measures
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Solutions
Improvements
Innovations
Revised
procedures
MGT-100-08
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Internal audit
Business
review
meetings
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Complete
adherence to
procedure
Net income
Improvement of
key measures
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Preventive
ENV-100-01
SAF-100-01
Internal audit
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$ of workman’s
Example Process Matrix
© Copyright 2004 Craig Cochran
Page 4 of 4
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16. Document &
record control
QA Manager
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issues
Analyzing safety
hazards
Analyzing
environmental
impacts
Developing
actions to
minimize hazards
and impacts
Ensuring crisis
mgt plan
Maintaining
regulatory
compliance
Ensuring
availability of
documents
Facilitating
revision of
documents
Disposal of
obsolete docs
Maintenance of
records
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Regulations
Risks
Community
concerns
Process needs
Competency of
personnel
Computer media
Degree of product
complexity
Legal requirements

actions
Legal
compliance
EMG-100-01
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Business
review
meetings
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Procedures
Policies
Timely
revisions
Retrievable
records
Available
instructions
MGT-100-09
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Internal audit

comp
expenditures
Notices of
violations
Complete
adherence with
emergency
response plan
Complete
adherence with
procedure