OUR MISSION FOR QUALITY
xxxxxx will boldly strive to be the leader in our chosen
markets with high-spirited, performance-driven people
building world quality products.
We seek to build long-term relationships with customers
through total quality service and support. We will
succeed in this goal by creating a performance driven
company that operates in an environment of integrity
and excellence. We will ensure that we manufacture
and market products of the highest quality and reliability,
provide world-class service and continually improve our
performance through our metrics of Quality, Cost,
Delivery, Safety and Morale.
This manual has been developed for use by xxxxxx with
two things in mind: exceeding our customers’
expectations regarding product and service, and
continuous improvement. We are fully committed to the
system represented in this manual. Our Quality
Management System is a structured and planned
approach to the assurance of quality products and
services to all xxxxxxx customers. This Quality
Management System is designed to achieve the
following objectives:
To encourage and reinforce a customer-oriented quality
culture based on a determination to provide products
and services conforming to the customers’ requirements
first time, on time and every time.
To continuously increase the quality of products
produced at xxxxxxx in order to exceed the expectations
of our customers and provide world class products.
To contribute directly to increased effectiveness and
productivity of our employees by fostering an
environment where continuous learning and personal
growth are not only encouraged, but demanded.
To provide a formalized and enhanced management
control of the operation in a constantly changing
environment.
To enhance the image of xxxxxxxxx by providing
objective evidence of the company’s commitment to
continuous quality improvement.
____________________________
xxxx
General Manager
____________________________
xxxxxxxxxxxx
Quality Assurance Manager
HISTORY OF xxxxxx
xxxx was founded in 1969 by xxxxx, President, and xxxx, Vice
President. Both men began heir careers in the Tool & Die
industry, and have extensive backgrounds in stampings.
xxxxxxxx serves over 500 customers, largely automotiverelated, although many are in the aerospace, agricultural
and electronics industries. We employ xxxxxx people, with
sales of approximately xxxxxxx million dollars per year.
xxxxxxxxxxxxx specializes in producing light- to medium-weight
stampings with tolerances to within +/- .001 inches. Our 48,000
square foot Stamping Plant houses twenty-three stamping
and forming presses, which include 5-ton high-speed through
160-ton straight-side presses, four-slides, CNC multi-slide, and a
Vexel machine in a state-of-the-art environment in
xxxxxxxxxxxxxxxx, Michigan. In 1995 we added a CNC wire
forming machine to our facility for the production of
windshield wiper products, which is capable of producing
other parts of similar size and configuration.
In 1997, xxxxxxxxxxxx successfully completed negotiations with
Germany’s premier stamping company to bring the xxxxxx
machine, which utilizes unique transfer technology, to North
America. The origin of this equipment has its roots in the
German jewelry industry, where optimum material usage is a
prime consideration. Close tolerance precision stampings are
the beginning of much of the fine jewelry from this region.
After years of use in the jewelry industry, the process migrated
into the electrical and electronic industries, where the
“nesting” of the blank is just as beneficial in using brass and
copper as it is for semi-precious metals. The efficient use of
raw material, coupled with relatively low-cost tooling makes
this technology appealing for parts used in switches, relays,
controllers, computers, or anywhere that low-cost precision
terminals, contacts, etc. are used.
xxxxxxxxxx receives customer orders via daily Electronic
Releases, and these orders are filled on request by Just-In-Time
deliveries. Bar coding identifies production lots, and records
are maintained for tracking release lots as they progress
thorough the facility.
It is anticipated that xxxxxxxxxx steady growth will continue
based on our ability to provide quality products, shipped on
time, with competitive pricing, while maintaining an ample
margin for a successful business operation.
Address
QUALITY SYSTEM SCOPE
Design and manufacture of small tooling and die
products and the manufacture of formings,
stampings, and assemblies.
Doc#: QM001
rev. 2
1/29/2004