Quality Manual
CONTROLLED/UNCONTROLLED copy (delete as applicable)
Controlled Copy No:
.................................................
Issued to:
.................................................
Authorised for Issue :
Date:
(Engineering Director)
7th September 2006
This document may not be copied or reproduced in any way without the prior written permission of XYZ
Table of Contents
Page
Number
3
4
5
5
6
8
9
9
11
Section
Number
1
2
3
4
5
6
7
8
Title
Amendment record
Introduction
Scope and exclusions
Quality policy
Quality management system
Management responsibility
Resource management
Product realisation
Measurement, analysis and improvement
Amendment Record
Issue
No.
Section/Page
No.
Brief Description of Change
Date
Section 1 Introduction
Some blurb here
Contact Information
Offices:
Telephone: +44 (0)
Fax: +44 (0)
Web site:
Section 2 Scope & Exclusions
The scope of our quality management system is:
The design and delivery of tunnelling solutions for the water, road, rail and utilities
industries, plus research and development of tunnelling techniques and materials.
Due to the nature of our business, there are no exclusions from ISO 9001:2000.
Section 3 Quality Policy
It is the quality policy of XYZ to:
 Establish itself as a Centre of Excellence for the design of tunnelled solutions to the
construction industry in the UK.
 Undertake research for new and innovative design solutions incorporating the
development of materials, design and construction methods.
 Offer technical guidance and management services to underground construction
schemes with select clients in chosen markets.
 Implement our management system in accordance with ISO 9001:2000 and
provide adequate resources for its maintenance.
 Invest in and involve all personnel in order to ensure that they develop within the
company in order to achieve their strategic targets.
 Ensure that our contractual and regulatory objectives are fulfilled, promote
collaborative working with our clients and effect continual improvement of our
management system.
This policy will be reviewed periodically in order to ensure that it remains effective and
realises our strategic targets.
Authorised by:
Engineering Director
Section 4 Quality Management System
4.1
General Requirements
XYZ’s quality management system has been developed around the processes of its
business activities – the diagram below shows the main processes and their
interrelationships.
These processes will be implemented and maintained in order to achieve our objectives
and we will actively seek to continually improve the system.
Organisational
Processes
Core Processes
System Processes
Enquiry received
Can XYZ
conduct the
work?
Internal Audit and
Management
Review
Nonconforming
Product and
Customer
Complaints
No
Reject
Yes
Conduct site
visit
Select tender
team
Site
investigation
Human Resources
Produce outline
tender design
Corrective Action
IT
Issue bid/tender
Preventive Action
Business
Development
No
Bid accepted?
Control of
Documents
End
Yes
Calculations,
drawings,
specifications
Finance
Conduct detail
design
Research and
development
Control of Records
Testing
Contractor
performs work
Calibration of
Equipment
Commissioning,
testing and
validation
Support
4.2
Documentation Requirements
XYZ’s quality management system is structured in 4 main tiers as shown below:
Quality Manual
Procedures
Method Statements
Forms etc.
The quality manual (this document) outlines our approach to quality and is designed to
help the reader to understand how we meet the requirements of ISO 9001 at policy level
and to point the reader in the direction where further information can be found.
Our procedures take these policies and turn them into practical information on how to
operate our processes in a defined manner. Some of these procedures are unique to XYZ
and will be identified by the prefix XYZ, whilst others are common to the parent body’s
quality system and will be identified by the prefix AB. A list of our procedures is contained
in appendix 1 of this manual.
Method statements, where they are required, provide further detail of how to perform a
particular task.
The lowest layer contains all of our standard forms which are used to record and control
our activities and also contains other documents such as standards, codes of practice,
etc.
4.2.3 Control of Documents
Ensuring that our employees have ready access to correctly authorised, up to date
documents is fundamental to our ability to meet requirements. This applies to paper and
electronic documents, whether they have been created by ourselves or supplied by an
external source. As such, we have developed and implemented documented procedures
to control these activities and satisfy this clause.
See procedure XYZ 09 & XYZ 10
4.2.4 Control of Records
Etc, etc.