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National Certificate in Social Services (Kaitautoko) (Level 5)
Level
5
Credits
90
This qualification has been reviewed. The last date to meet the requirements is 31
December 2019.
Transition Arrangements
This qualification has been reviewed and replaced by the New Zealand Diploma in Health
and Wellness (Practice/Applied Practice) (Level 5) [Ref: 3244].
The last date for entry into programmes leading to the replaced qualification is 31
December 2017. The last date for assessment of programmes leading to the award of the
replaced qualification is 31 December 2019, at which stage it will be discontinued.
For detailed information see Review Summaries on the NZQA website.
NZQF National Qualification Registration Information
Process
Registration
Review
Version
1
2
Date
January 2007
April 2016
Last Date for Assessment
December 2019
December 2019
Standard Setting Body
Careerforce
PO Box 2637
WELLINGTON
Telephone
Email
03 371 9295
info@careerforce.org.nz
Community Support Services ITO Limited
SSB Code 101814
 New Zealand Qualifications Authority 2016
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National Certificate in Social Services (Kaitautoko) (Level 5)
Level
5
Credits
90
Purpose
This National Certificate is intended for experienced kaitautoko who have already
completed the National Certificate in Tamariki Ora – Well Child Services (Level 4) with
strands in Mainstream, Māori, and Pacific [Ref: 1089] or another related qualification from
the New Zealand Register of Quality Assured Qualifications at an equivalent level in
hauora/health or social services, or who can demonstrate equivalent knowledge and skills.
The target group of kaitautoko will be experienced workers who typically carry a higher
level of responsibility, such as team leader, and engage in more complex relationships
with tangata whai ora and their whānau.
Kaitautoko can be paid or volunteer community workers in a variety of settings within
health and social services and may be known by a range of job titles that include:
Community Health Worker; Community Support Worker; Community Well Child Health
Worker; Kaiāwhina; Kaitiaki; Māori Community Health Worker; Plunket Community
Karitane; or Plunket Kaiāwhina. Kaitautoko work in a collaborative and supportive manner
in relationships with tangata whai ora and their whānau.
The term 'tangata whai ora' literally means 'person/people seeking health'. Whilst it is in
common usage within mental health services, the term is used in this qualification to refer
to consumers or service users in any health or social service context in which kaitautoko
are employed or work as volunteers.
This qualification is designed to offer kaitautoko an opportunity to develop a higher level of
competence in their field of practice. They will be able to implement programmes and
projects to respond to community concerns, issues and needs; use counselling skills;
facilitate conflict resolution; and identify, respond to, and report in situations of suspected
abuse, neglect, or violence. They will also be able use te reo and waiata and apply
knowledge of nga atua, whakapapa, and whanaungatanga in their work. They will work
within a framework for practice informed by Te Tiriti o Waitangi, ethical standards, health
standards, service specifications, and legislation.
Given the wide range of workplaces in which kaitautoko are employed or work as
volunteers, the qualification has an elective section to enable candidates to select unit
standards that are particularly relevant to their own field of practice. Set A of the elective
ensures kaitautoko have the opportunity to demonstrate competence in working within
non-violence programmes that are primarily educational; or implementing protection plans
with people who have had violence used against them, or safety plans with people who
have used violence.
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This qualification does not lead on to any other specific qualification, but it does offer a
developmental opportunity for people who wish to work towards attainment of a diploma or
degree in health or social services, such as the National Diploma in Counselling (Level 6)
[Ref: 0988]; the National Diploma in Iwi/Māori Social Services (Level 6) [Ref: 0667]; the
National Diploma in Social Work (Level 6) [Ref: 0989]; or the National Diploma in Youth
Work (Level 6) [Ref: 0670]; or gain entry into nursing or health science qualifications.
Special Notes
It is recommended that people seeking award of this qualification hold the National
Certificate in Tamariki Ora – Well Child Services (Level 4) with strands in Mainstream,
Māori, and Pacific [Ref: 1089]; or another related qualification from the New Zealand
register of Quality Assured Qualifications at an equivalent level in hauora/health or social
services, or can demonstrate equivalent knowledge and skills.
To enable candidates to obtain the underpinning knowledge, skills, and practice
experience required for assessment against unit standard 23350 it is expected that
assessment against that unit standard will take place after people have been awarded
credit for the majority of the other unit standards required for award of the qualification.
Credit Range
Compulsory
Level 4 credits
Level 5 credits
Level 6 credits
Minimum totals
Qualification total
18
50
68
90
Elective
Set A
0-6
0-9
6-9
Set B
0-16
0-13
13-16
Requirements for Award of Qualification
This qualification will be awarded to people who have met the requirements of the
compulsory and elective sections.
Compulsory
All the standards listed are required.
Elective
A minimum of 22 credits at level 5 or above, is required from sets A and B.
Set A
One of the unit standards listed is required.
Set B
The balance of credits to achieve 22 credits at level 5 or above, is required.
Community Support Services ITO Limited
SSB Code 101814
 New Zealand Qualifications Authority 2016
NZQF NQ Ref
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Award of NQF Qualifications
Credit gained for a standard may be used only once to meet the requirements of this qualification.
Unit standards and achievement standards that are equivalent in outcome are mutually exclusive for the
purpose of award. The table of mutually exclusive standards is provided in the Qualifications Authority Rules
and Procedures publications available at www.nzqa.govt.nz/ncea/.
Reviewed standards that continue to recognise the same overall outcome are registered as new versions
and retain their identification number (Id). Any version of a standard with the same Id may be used to meet
qualification requirements that list the Id and/or that specify the past or current classification of the standard.
Detailed Qualification Requirements
Compulsory
All the standards listed below are required.
Field
Community and Social Services
Subfield
Social Services
Domain
Community Work
Id
Title
7995
Implement programmes and projects to respond to community
concerns, issues, and needs
Domain
Counselling
Id
Title
7955
Engage in counselling with individuals
Domain
Iwi/Māori Social Services
Id
Title
16263 Apply whakapapa and whanaungatanga in an Iwi/Māori social
services setting
16793 Apply knowledge of nga atua for an Iwi/Māori social service
purpose
Domain
Professional Development of Social Service Workers
Id
Title
23350 Integrate learning into a behaviour, knowledge, skills, and
value base for working as a kaitautoko
Domain
Provide Social Services
Id
Title
7926
Explain Te Tiriti o Waitangi for social service purposes
7927
Explain the application of Te Tiriti o Waitangi in the social
services
7932
Establish role in the community as a social service worker
7953
Use Te Reo and waiata in social service work
7970
Facilitate conflict resolution in social service work
Domain
Id
Title
Level
5
Credit
6
Level
5
Credit
9
Level
5
Credit
6
5
6
Level
5
Credit
12
Level
4
5
Credit
6
3
5
4
5
4
9
4
Level
Credit
Social Service Work with Abuse, Neglect, and Violence
Community Support Services ITO Limited
SSB Code 101814
 New Zealand Qualifications Authority 2016
NZQF NQ Ref
Id
7984
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Title
Identify, respond to, and report in situations of suspected
abuse, neglect, or violence
Level
4
Credit
3
Level
6
Credit
9
5
6
Elective
A minimum of 22 credits at level 5 or above, is required from sets A and B.
Set A
One of the unit standards listed is required.
Field
Community and Social Services
Subfield
Social Services
Domain
Social Service Work with Abuse, Neglect, and Violence
Id
Title
7985
Establish protection and safety plans in social service work
with abuse, neglect, or violence
7987
Contribute to a non violence programme
Set B
The balance of credits to achieve 22 credits at level 5 or above, may be drawn from the
following subfields.
Field
Community and Social Services
Health
Māori
Subfield
Community Support
Human Services
Social Services
Mental Health
Hauora
Certification
The certificate will display the logos of the Qualifications Authority and Community Support
Services ITO Limited (Careerforce)
.
Classification
This qualification is classified according to the NQF classification system and the
New Zealand Standard Classification of Education (NZSCED) system as specified below.
NQF Classification
Code
Description
319
Community and Social
Services/Social Services
NZSCED
Code
Description
090511 Society and Culture/Human
Welfare Studies and
Services/Community Client Care
Quality Management Systems
Providers and Industry Training Organisations must be accredited by a recognised Quality Assurance Body
before they can register credits from assessment against standards. Accredited providers and Industry
Community Support Services ITO Limited
SSB Code 101814
 New Zealand Qualifications Authority 2016
NZQF NQ Ref
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Training Organisations assessing against standards must engage with the moderation system that applies to
those standards. Accreditation requirements and the moderation system are outlined in the associated
Accreditation and Moderation Action Plan (AMAP) for each standard.
Community Support Services ITO Limited
SSB Code 101814
 New Zealand Qualifications Authority 2016