NZQF NQ Ref
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National Certificate in Cleaning and Caretaking (Supervisor)
Level
3
Credits
66
This qualification has been reviewed. The last date to meet the requirements is 31 December
2017
Transition Arrangements
This qualification has been reviewed and replaced by the New Zealand Certificate in Cleaning
(Level 3) with optional strands in Specialist Cleaning and Supervision [Ref: 3025].
For detailed information see Review Summaries on the NZQA website.
This qualification contained standards that had expired or been replaced by other standards. For
the purposes of this qualification people who have gained credit for the replacement standards are
exempt from the requirement to gain credit for the expiring or replaced standards – see table
below.
The last date for entry into programmes leading to the replaced qualifications is 31 December
2016. The last date for award of the replaced qualifications is 31 December 2017, at which time
they will be designated as discontinued.
Credit for
Exempt from
7442
28354, 28355
18664
1312, 9705
NZQF Registration Information
Process
Version
Date
Last Date for Assessment
Registration
Review
Review
1
2
3
September 2004
August 2008
December 2015
December 2009
December 2017
December 2017
Standard Setting Body
Community Support Services ITO Limited (Careerforce)
PO Box 2637
Wellington 6140
Telephone
Fax
Email
Website
03 371 9295
03 937 9285
info@careerforce.org.nz
www.careerforce.org.nz
Community Support Services ITO Limited
SSB Code 101814
MoE Code 8144
 New Zealand Qualifications Authority 2016
NZQF NQ Ref
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National Certificate in Cleaning and Caretaking (Supervisor)
Level
3
Credits
69
Purpose
The National Certificate in Cleaning and Caretaking (Supervisor) [Ref: 1115] recognises
the skills and knowledge required by people who have the responsibility for the day-to-day
supervision of staff in the cleaning industry. It combines practical knowledge of cleaning
equipment, products, and safe work practices with theoretical skills for administration,
workplace diversity, and communication with supervised staff.
The qualification comprises a compulsory section to provide a firm foundation for practical
employment. The qualification may provide a stepping-stone to the National Certificate in
Business (First Line Management) (Level 3) [Ref: 0743].
Credit Range
Level 1 credits
Level 2 credits
Level 3 credits
Level 4 credits
Total
8
20
33
8
69
Requirements for Award of Qualification
Award of NQF Qualifications
Credit gained for a standard may be used only once to meet the requirements of this qualification.
Unit standards and achievement standards that are equivalent in outcome are mutually exclusive for the
purpose of award. The table of mutually exclusive standards is provided in section 7 of the New Zealand
Qualifications Authority (NZQA) Rules and Procedures publications available at
http://www.nzqa.govt.nz/ncea/acrp/index.html.
Reviewed standards that continue to recognise the same overall outcome are registered as new versions
and retain their identification number (ID). Any version of a standard with the same ID may be used to meet
qualification requirements that list the ID and/or that specify the past or current classification of the standard.
Summary of Requirements
 Compulsory standards
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SSB Code 101814
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 New Zealand Qualifications Authority 2016
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Detailed Requirements
Compulsory
The following standards are required
Business > Business Administration > Business Administration Services
ID
Title
Level
334
Operate and administer inventory systems
Business > Management > Quality Management
ID
Title
8085
Demonstrate knowledge of quality and its management
Core Generic > Core Generic > Self-Management
ID
Title
12349
Demonstrate time management
Health > Health Studies > Core Health
ID
Title
Credit
3
5
Level
Credit
3
4
Level
Credit
2
3
Level
Credit
6401
Provide first aid
2
1
6402
Provide resuscitation level 2
1
1
Humanities > Communication Skills > Interpersonal Communications
ID
Title
Level
Credit
1277
Communicate information in a specified workplace
2
3
1304
Communicate with people from other cultures
2
2
1307
Speak to a specified audience in a predictable situation
3
3
1312
Give oral instructions in the workplace
3
3
3501
Apply listening techniques
1
4
9705
Give and respond to feedback on performance
3
3
11097
Listen to gain information in an interactive situation
3
3
Level
Credit
Humanities > Communication Skills > Writing
ID
Title
3490
Write an incident report
1
3
3491
Write a report
3
4
Community Support Services ITO Limited
SSB Code 101814
MoE Code 8144
 New Zealand Qualifications Authority 2016
NZQF NQ Ref
1115
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Service Sector > Cleaning and Caretaking > Cleaning Services Administration
ID
Title
Level
Credit
17271
Select mechanical cleaning equipment
4
4
17274
Select cleaning agents and products
4
4
19910
Give oral instructions in the cleaning industry to people
who speak English as a second language
Lead a team or group of cleaners
3
4
3
4
Level
Credit
23967
Service Sector > Cleaning and Caretaking > Cleaning Skills
ID
Title
28354
Explain cleaning product risks and physical hazards in
the cleaning industry, and procedures for reporting
incidents
2
4
28355
Explain hazards, injury prevention strategies and injury
reporting requirements in the cleaning industry
2
5
Service Sector > Service Sector Skills > Service Sector - Core Skills
ID
Title
Level
377
Work in a diverse workplace
2
Credit
2
Transition Arrangements
Version 2
Version 2 was issued following a review in order to make changes to content.
Changes to structure and content
 Credit total of the qualification increased from 63 to 66 credits
 Expiring standard 17497 has been removed from the qualification
 Standards 11097 and 23967 have been added to the qualification
 Classifications have been updated as a result of registration of the new domain name
Cleaning Services Administration
 Standards titles have been updated to reflect the results of review.
People currently enrolled in programmes leading to the award of version 1 of this
qualification may either complete that version or transfer to version 2.
For detailed information see Review Summaries on the NZQA website.
Community Support Services ITO Limited
SSB Code 101814
MoE Code 8144
 New Zealand Qualifications Authority 2016
NZQF NQ Ref
1115
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It is not intended that anyone is disadvantaged by this review, and the above
arrangements have been designed for a smooth transition. However, anyone who feels
they have been disadvantaged may appeal to Community Support Services ITO Limited
(Careerforce) at the address below.
Other standard setting bodies whose standards are included in the
qualification
NZQA
Certification
The certificate will display the logos of NZQA, the Community Support Services ITO
Limited (Careerforce) and the accredited organisation.
Classification
This qualification is classified according to the NQF classification system and the
New Zealand Standard Classification of Education (NZSCED) system as specified below.
DAS Classification
NZSCED
Code
Description
Code
Description
264
Service Sector > Cleaning and
Caretaking
039909
Engineering and Related
Technologies > Other
Engineering and Related
Technologies > Cleaning
Quality Management Systems
Providers and Industry Training Organisations must be accredited by a recognised Quality Assurance Body
before they can register credits from assessment against standards. Accredited providers and Industry
Training Organisations assessing against standards must engage with the moderation system that applies to
those standards. Accreditation requirements and the moderation system are outlined in the associated
Accreditation and Moderation Action Plan (AMAP) for each standard.
Community Support Services ITO Limited
SSB Code 101814
MoE Code 8144
 New Zealand Qualifications Authority 2016
NZQF NQ Ref
1115
Version
3
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Prerequisite Diagram
Community Support Services ITO Limited
SSB Code 101814
MoE Code 8144
 New Zealand Qualifications Authority 2016