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National Certificate in Financial Services (Level 4)
Level
4
Credits
50
This qualification has been reviewed. The last date to meet the requirements is 31
December 2017.
Transition Arrangements
This qualification has been replaced by the New Zealand Certificate in Financial Services
(Level 4) with strands in Banking, Family/Personal Budgeting, and Insurance [Ref: 2247].
People currently working towards the replaced qualification may either complete the
requirements by 31 December 2017 or transfer to the replacement qualification
After 31 December 2015 all new trainees will be enrolled in programmes leading to the
replacement qualification.
For detailed information see Review Summaries on the NZQA website.
NZQF National Qualification Registration Information
Process
Registration
Revision
Revision
Review
Version
1
2
3
4
Date
July 2008
March 2009
April 2010
December 2013
Last Date for Assessment
December 2010
December 2017
December 2017
December 2017
Standard Setting Body
The Skills Organisation
Freepost 5164
PO Box 24469
Royal Oak
Auckland 1345
Telephone
Email
Website
09 525 2590
reviewcomments@skills.org.nz
http://www.skills.org.nz/
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQF NQ Ref
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National Certificate in Financial Services (Level 4)
Level
4
Credits
50
Purpose
This certificate provides a nationally recognised qualification for people in the financial
services sector who are working or seeking work as a customer adviser or product adviser,
or in a technical or support role such as senior customer service representatives, working
with a qualified financial adviser.
To gain the qualification, candidates must demonstrate competence in both generic and
professional skills which are covered by compulsory and elective standards.
The compulsory skills and knowledge include principles of professional practice in a
financial services organisation.
Elective professional skills and knowledge may include:
 financial advice and financial planning;
 account management and administration;
 staff leadership and organisational skills;
 product research, development and sales; and
 knowledge of financial services products and services.
This national certificate may lead on to higher level non-NQF financial services
qualifications or higher level qualifications that ETITO plans to develop in the future.
Special Notes
The qualification includes standards that are based on the Australian (FNS04) Financial
Services training package. Full details of the Australian training packages can be
accessed at the Australian National Training Information Service website:
http://www.ntis.gov.au.
Any candidate intending to use this qualification to meet the requirements of Australian
FNS40107 Certificate IV in Financial Services, which forms a part of the FNS04 training
package, should discuss Australian recognition of prior learning processes and elective
choices with their training provider or ETITO. ETITO contact details are listed later in this
document under the heading Standard Setting Body.
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQF NQ Ref
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Credit Range
Level 2 credits
Level 3 credits
Level 4 credits
Level 5 or above credits
Minimum totals
Compulsory
3
5
8
Electives
0-7
0-7
35-42
0-7
42
Requirements for Award of Qualification
Award of NZQF Qualifications
Credit gained for a standard may be used only once to meet the requirements of this qualification.
Unit standards and achievement standards that are equivalent in outcome are mutually exclusive for the
purpose of award. The table of mutually exclusive standards is provided on the New Zealand Qualifications
Authority (NZQA) website: http://www.nzqa.govt.nz/qualifications-standards/standards/standards-exclusionlist/.
Reviewed standards that continue to recognise the same overall outcome are registered as new versions
and retain their identification number (ID). Any version of a standard with the same ID may be used to meet
qualification requirements that list the ID and/or that specify the past or current classification of the standard.
Summary of Requirements
 Compulsory standards
 Electives – A minimum of 42 credits as specified
Detailed Requirements
Compulsory
The following standards are required
Humanities > Communication Skills > Interpersonal Communications
ID
Title
Level
1277
Communicate information in a specified workplace
2
Credit
3
Service Sector > Financial Services > Financial Services - Professional Practice
ID
Title
Level
Credit
24755
Demonstrate knowledge of the industry and apply
professional practice in a financial services organisation
The Skills Organisation
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Electives
A minimum of 42 credits
 Of which a minimum of 35 credits at Level 4 or above
From the following sets
 Elective 1
 Elective 2
Elective 1
A minimum of 32 credits
Business > Business Administration > Business Administration Services
ID
Title
Level
123
Use office administration, copying, and
telecommunication systems and processes
3
Business > Business Operations and Development > Systems and Resources
Management
ID
Title
Level
16615
Explain and apply negotiation skills and techniques in a
commercial situation
5
Computing and Information Technology > Computing > Generic Computing
ID
Title
Level
2780
Demonstrate and apply knowledge of a personal
computer system
1
Credit
5
Credit
4
Credit
3
Health > Occupational Health and Safety > Occupational Health and Safety Practice
ID
Title
Level
Credit
17593
Apply safe work practices in the workplace
2
Humanities > Communication Skills > Interpersonal Communications
ID
Title
Level
4
Credit
9679
Participate in a formal meeting
4
4
9681
Contribute within a group/team which has an
objective(s)
Lead a group/team to achieve an objective(s)
3
3
4
5
21335
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SSB Code 100401
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NZQF NQ Ref
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Service Sector > Financial Services > Financial Advice
ID
Title
24758
24759
24765
24772
24773
24774
Establish customer relationships and analyse needs in
the financial services industry
Develop, present, and negotiate solutions for customers
in the financial services industry
Match financial products and/or services to customer
needs in the financial services industry
Research specified financial strategies and products to
predetermined guidelines in the financial services
industry
Prepare a financial plan for a customer, to
predetermined strategies and guidelines in the financial
services industry
Implement a financial plan to predetermined guidelines
in the financial services industry
Service Sector > Financial Services > Financial Markets
ID
Title
24771
Confirm and reconcile financial transactions in the
financial services industry
Level
Credit
4
5
4
5
4
3
4
5
4
5
4
4
Level
Credit
4
2
Service Sector > Financial Services > Financial Services - Administration
ID
Title
Level
24760
24775
Evaluate and authorise payment requests or financial
transactions in the financial services industry
Administer a new or existing specialist financial portfolio
in the financial services industry
Credit
4
2
4
3
Service Sector > Financial Services > Financial Services - Organisational Skills
ID
Title
Level
Credit
24756
Resolve disputes in the financial services industry
4
5
24762
Work with specialist and outsourced services in the
financial services industry
4
2
Service Sector > Financial Services > Financial Services - Professional Practice
ID
Title
Level
Credit
24757
24766
Develop and maintain in-depth knowledge of products
and/or services in a financial services organisation
Tailor a financial product and/or service solution to
meet customer needs in the financial services industry
The Skills Organisation
SSB Code 100401
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5
4
4
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Service Sector > Financial Services > Financial Services - Relationship Management
ID
Title
Level
Credit
24763
24767
24768
24769
Maintain customer relationships in the financial services
industry
Sell financial products and/or services in response to an
enquiry in the financial services industry
Implement a sales plan for financial products and/or
services in the financial services industry
Prospect for new customers for financial products
and/or services in the financial services industry
Service Sector > Financial Services > Mortgage Broking
ID
Title
26286
Demonstrate knowledge of the mortgage industry,
lending principles, home loan products and apply the
application process
4
3
4
3
4
5
4
3
Level
Credit
4
5
Service Sector > Retail, Distribution, and Sales > Sales Transactions
ID
Title
Level
11817
Serve customers face to face in a wide range of
contexts
3
Credit
4
Elective 2
A maximum of 2 standards at Level 3 or above
Field
Subfield
Domain
Social Sciences
Economic Theory and
Practice
Any
Transition Arrangements
Previous versions of the qualification
Version 3 was issued to include a newly-developed mortgage broking standard in Elective
1.
Changes to structure and content
 Standard 26286 was added to Elective 1.
Version 2 was issued to correct an error made in version 1. Standard 11817 was added to
Elective 1.
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SSB Code 100401
 New Zealand Qualifications Authority 2016
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Classification
This qualification is classified according to the NQF classification system and the
New Zealand Standard Classification of Education (NZSCED) system as specified below.
NQF Classification
NZSCED
Code
Description
Code
Description
442
Service Sector > Financial
Services
081101
Management and Commerce >
Banking, Finance and Related
Fields > Banking and Finance
Quality Management Systems
Providers and Industry Training Organisations must be granted consent to assess by a recognised Quality
Assurance Body before they can register credits from assessment against standards. Organisation with
consent to assess and Industry Training Organisations assessing against standards must engage with the
moderation system that applies to those standards. Consent to assess requirements and the moderation
system are outlined in the associated Consent and Moderation Requirements (CMR) for each standard.
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016