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Level 3
Credits 3
Purpose People credited with this unit standard are able to: identify skills, knowledge, and attributes required for a specific role in a tourism workplace; evaluate own skills, knowledge, and attributes against workplace expectations with regard to the role; evaluate potential sources and outcomes of stress within the role; and explain effective and non-effective use of time within the role, the importance of managing time, and effective time management techniques.
Subfield Tourism
Domain
Status
Status date
Date version published
Visitor Services
Registered
25 January 2008
25 January 2008
Planned review date
Entry information
31 December 2013
Open.
Replacement information
Accreditation
This unit standard and unit standard 23756 replaced unit standard 5070.
Evaluation of documentation and visit by NZQA and industry.
Standard setting body (SSB) ServiceIQ
Accreditation and Moderation Action Plan (AMAP) reference 0078
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Special notes
1 In this unit standard tourism workplace refers to any organisation involved in the domestic tourism industry, the inbound tourism industry, or the outbound tourism industry. Tourism workplaces may include but are not limited to – transport operators, accommodation providers, attraction and activity operators, food and beverage establishments, visitor information centres, travel retailers, travel wholesalers.
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2 Definitions
Tourism workplace expectations refer to those outlined in a job description, tourism workplace policies and procedures manual, or equivalent.
Stress refers to mental, emotional, or physical strain or tension that has an impact on performance and/or well-being.
3 The tourism role selected in Element 1 must apply to the entire unit standard.
4 Recommended texts for this unit standard are the ServiceIQ (ATTTO) training resources. A list of these and an order form can be obtained from the ATTTO, PO
Box 6466, Te Aro, Wellington, or by telephone on 0800 868 636, or available at http://www.serviceiq.org.nz.
Element 1
Identify skills, knowledge, and attributes required for a specific role in a tourism workplace.
Performance criteria
1.1 Skills identified are consistent with tourism workplace expectations.
Range evidence is required for a minimum of five skills.
1.2 Knowledge identified is consistent with tourism workplace expectations.
Range evidence is required for a minimum of five areas of knowledge.
1.3 Attributes identified are consistent with tourism workplace expectations.
Element 2
Range evidence is required for a minimum of three attributes.
Evaluate own skills, knowledge, and attributes against tourism workplace expectations with regard to the role.
Performance criteria
2.1 Self-evaluation is realistic in terms of the difference between tourism workplace expectations and current performance and abilities.
2.2 Self-evaluation identifies strengths as well as weaknesses.
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Element 3
Evaluate potential sources and outcomes of stress within the role.
Performance criteria
3.1 Potential sources of stress are evaluated and are consistent with the realities of the role.
Range sources may include but are not limited to – deadlines, shift work, weather conditions; evidence is required for a minimum of six.
3.2 Potential outcomes of stress are described with regard to the role.
Range may include but is not limited to – physical and mental health problems, poor work performance.
Element 4
Explain effective and non-effective use of time within the role, the importance of managing time, and effective time management techniques.
Performance criteria
4.1 The importance of managing time is explained with regard to the role.
Range may include but is not limited to
– meeting deadlines, productivity, customer relations, profitability.
4.2 Effective time management techniques are explained with regard to the role.
Range may include but is not limited to – manual or electronic diary, bring up system, prioritising system.
4.3 Personal habits and practices are identified that result in effective and noneffective use of time.
Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated authority for quality assurance, before they can report credits from assessment against unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards must engage with the moderation system that applies to those standards.
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Accreditation requirements and an outline of the moderation system that applies to this standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations wishing to develop education and training programmes, such as minimum qualifications for tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ServiceIQ qualifications@serviceiq.org.nz if you wish to suggest changes to the content of this unit standard.
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New Zealand Qualifications Authority 2020