9729 version 2
12-Feb-97
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TRAVEL
Operate a computerised system as a
travel management tool
level:
5
credit:
6
planned review date:
February 1998
sub-field:
Tourism
purpose:
This unit standard is for people training for a management
role in the travel industry. People credited with this unit
standard are able to: process accounting functions using a
computer; use a computerised system to monitor and
analyse staff performance in the travel industry; and use a
computerised system as a marketing tool.
entry information:
Recommended: Unit 3734, Operate a computerised system
to process travel requirements, or demonstrate equivalent
knowledge and skills.
accreditation option:
Evaluation of documentation and visit by NZQA and industry.
moderation option:
A centrally established and directed national moderation
system has been set up by the ServiceIQ.
special notes:
1
Glossary of terms
The term ‘industry procedures’ refers to a procedure
used and recommended by an organisation involved in
the travel industry. Procedures may cover quality
assurance, documentation, security, communication,
health and safety, and personal behaviour, and may
include time and cost constraints.
 New Zealand Qualifications Authority 2016
9729 version 2
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TRAVEL
Operate a computerised system as a
travel management tool
2
Performance of all elements should comply with the
laws of New Zealand: an indicative list of those which
apply to the travel industry is available from the Aviation
Tourism and Travel Training Organisation.
3
Competency in this unit standard must be
demonstrated using a computerised reservation system
(CRS) which has a management function capability or
an accounting/management software package.
A
theoretical knowledge of this computerised system is
not sufficient to gain credit for competency in this unit
standard.
Elements and Performance Criteria
element 1
Process travel accounting functions using a computer.
performance criteria
1.1
Clients’ files are monitored in accordance with travel industry procedures.
1.2
Goods and Services Tax returns are processed in accordance with travel
industry procedures and legislative requirements.
1.3
Audit trails are set up in accordance with travel industry procedures.
1.4
Invoices and vouchers are prepared in accordance with travel industry
procedures and suppliers’ requirements.
1.5
Bank Settlement Plan (BSP) reconciliation and commission tracking procedures
are completed in accordance with travel industry procedures.
 New Zealand Qualifications Authority 2016
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Operate a computerised system as a
travel management tool
1.6
Credit card transactions are recorded in accordance with travel industry
procedures.
1.7
Sales and management reports are prepared in accordance with travel industry
procedures.
1.8
Cash book accounting is completed in accordance with travel industry
procedures.
element 2
Use a computerised system to monitor and analyse staff performance in the travel
industry.
performance criteria
2.1
The selling performance of staff is monitored in accordance with travel industry
procedures.
2.2
The profit-making performance of staff is analysed in accordance with travel
industry procedures.
2.3
The overall performance of staff is analysed in accordance with travel industry
procedures.
element 3
Use a computerised system as a marketing tool.
performance criteria
3.1
Reports are produced in accordance with travel industry procedures.
Range:
target markets, preferred products.
 New Zealand Qualifications Authority 2016
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TRAVEL
Operate a computerised system as a
travel management tool
3.2
The performance of travel products is monitored in accordance with travel
industry procedures.
3.3
The performance of travel products is analysed in accordance with travel
industry procedures.
Comments to:
ServiceIQ
PO Box 25522
Wellington 6146
qualifications@serviceiq.org.nz
www.serviceiq.org.nz
by February 1998.
Please Note:
Providers must be accredited by the Qualifications Authority
before they can offer programmes of education and training
assessed against unit standards.
Accredited providers assessing against unit standards must
engage with the moderation system that applies to those unit
standards. [Please refer to relevant Plan ref: 0078]
 New Zealand Qualifications Authority 2016