NZQA registered unit standard
21875 version 2
Page 1 of 4
Title
Demonstrate and apply knowledge of staff development in a road
transport operation
Level
4
Purpose
Credits
4
This unit standard is for people who have responsibilities for
managing staff within a road transport operation.
People credited with this unit standard are able to: demonstrate
an understanding of human behaviour; explain staff
development in a road transport operation; examine the issues
facing a driver being promoted to a despatcher; and prepare a
transition plan for a staff member moving from being a driver to
a despatcher.
Classification
Commercial Road Transport > Road Transport Operations
Available grade
Achieved
Explanatory notes
1
Legal requirements relevant to this unit standard include:
Land Transport Act 1998;
Employment Relations Act 2000;
Health and Safety in Employment Act 1992.
2
Any new, amended or replacement Acts, regulations, Rules, standards, codes of
practice, or NZ Transport Agency requirements or conditions affecting this unit
standard will take precedence for assessment purposes, pending review of this unit
standard.
3
Definition
A road transport operation may form part of an organisation or it may constitute the
whole organisation.
Outcomes and evidence requirements
Outcome 1
Demonstrate an understanding of human behaviour.
NZ Motor Industry Training Organisation
(Incorporated) (MITO)
SSB Code 101542
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
21875 version 2
Page 2 of 4
Evidence requirements
1.1
The description includes the impact of previous experiences, values, culture,
religion, and education on a person’s attitude and approach to work.
Range
experiences include – family and upbringing, sensitivities, work,
life.
1.2
The description includes ways of recognising undeclared needs of staff
members and potential problems within the workplace.
1.3
The description includes how people respond to the way they are being treated.
Range
1.4
The description includes methods of handling people under stress.
Range
1.5
fairly, unfairly, negatively, with respect, lacking positive direction,
in anger, being encouraged, being discouraged.
negative stressors include but are not limited to – feeling
overworked, in an emotional state, interpersonal conflict;
positive stressors include but are not limited to – competitive
sports, planning for holidays, receiving a promotion, preparing to
meet a deadline.
The description includes the particular stresses faced by drivers.
Range
includes but is not limited to – hours worked, isolation, physical
working conditions, management of personal well-being.
Outcome 2
Explain staff development in a road transport operation.
Evidence requirements
2.1
The description includes the benefits of staff development policies and
programmes.
Range
drivers, despatcher(s), administration staff, managers.
2.2
The description includes staff development plan for two staff with different
responsibilities.
2.3
The description includes the objectives and features of succession planning.
Outcome 3
Examine the issues facing a driver being promoted to a despatcher.
NZ Motor Industry Training Organisation
(Incorporated) (MITO)
SSB Code 101542
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
21875 version 2
Page 3 of 4
Evidence requirements
3.1
The areas of focus for a despatcher and driver are examined for similarities and
differences in terms of seniority, understanding of costs, responsibilities, and
accountabilities.
responsibilities include but are not limited to – customer
relationships, staff relationships, employer liabilities under road
transport legislation.
Range
3.2
The barriers facing a driver becoming a despatcher are explained in terms of
personal experiences and organisational culture.
Range
3.3
attitudes of and relationships with drivers, attitudes of and
relationships with senior managers, confidence and selfawareness, communication styles and skills, familiarity of tasks,
decision-making skills.
The explanation includes the role of training, mentoring and seeking assistance
in helping a driver make the transition to becoming a despatcher.
Outcome 4
Prepare a transition plan for a staff member moving from being a driver to a despatcher
Evidence requirements
4.1
The transition plan for a driver to become a despatcher addresses barriers
previously identified, the different roles of driver and despatcher, and accepting
responsibility and accountability.
Planned review date
31 December 2019
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
27 July 2005
31 December 2017
Review
2
16 April 2015
N/A
Consent and Moderation Requirements (CMR) reference
0092
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
NZ Motor Industry Training Organisation
(Incorporated) (MITO)
SSB Code 101542
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
21875 version 2
Page 4 of 4
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Comments on this unit standard
Please contact the NZ Motor Industry Training Organisation (Incorporated) (MITO)
info@mito.org.nz if you wish to suggest changes to the content of this unit standard.
NZ Motor Industry Training Organisation
(Incorporated) (MITO)
SSB Code 101542
 New Zealand Qualifications Authority 2016