NZQA registered unit standard
10667 version 5
Page 1 of 4
Title
Explain the use of tikanga and kawa within Māori management
situations
Level
4
Credits
8
Purpose
People credited with this unit standard are able to explain: the
use of tikanga and kawa in relation to management situations;
the key Māori roles and functions in Māori management
situations, the appropriate people to undertake these, and the
tikanga and kawa for these; and how tikanga and kawa can be
used in interpersonal communication situations.
Classification
Māori Business and Management > Māori Management Generic
Available grade
Achieved
Explanatory notes
1
Māori concepts in this unit standard include:
Tikanga and kawa refer to the appropriate practice or protocol to be used in particular
situations. These practices or protocols reflect the concepts or mores upon which
they are based. Failure to perform kawa or tikanga at the appropriate time impacts
on the mana of all involved. Tikanga and kawa are related to the local iwi and/or
hapū interpretation and will be developed by way of consultation with local iwi and/or
hapū.
Karakia, prayers or ritual prose, which are recited in most situations where kawa or
tikanga are used. Karakia are integral to most formal proceedings as they provide
the spiritual basis.
Manaakitanga or providing hospitality is a fundamental practice which has a range of
applications. An associated aspect is the concept of tiaki or caring for others.
The particular aspects of mana referred to are respect and status of individuals.
Respect for others, and therefore their mana, is very important.
2
Māori organisation is an organisation whose kaupapa is whānau, hapū, iwi, and/or
hapori Māori-based. Modern-day examples include: Ahu Whenua Trusts, Crown
Forest Rental Trust, Iwi Asset Holding Company, Iwi Authorities, Māori Council,
Māori Wardens, Māori Women’s Welfare League, Marae Trusts, NZ Māori Council,
Rūnanga, Tribal committees, Trust Boards, Urban Māori Authorities, Whānau Trusts.
3
Māori management situations refer to management situations involving Māori staff or
clients. Situations may occur around the management of – personnel issues, staff
issues, policy and/or procedure issues, management and board relationships,
internal and external relationships, stakeholder relationships.
NZQA Māori Qualifications Services
SSB Code 194
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
4
10667 version 5
Page 2 of 4
Reference support includes:
Barlow, C. 2001. Tikanga Whakaaro: Key Concepts in Māori Culture. Auckland:
Oxford University Press.
Kāretu, T. 1978. “Kawa in Crisis” in Tihe Mauri Ora; Aspects of Māoritanga, edited by
Michael King, 67-79. Auckland: Methuen.
Mead, H. M. 2003. Tikanga Māori: Living by Māori Values. Wellington: Huia.
Tauroa, H. 1984. Māoritanga in Practice. Auckland: Office of the Race Relations
Conciliator.
Outcomes and evidence requirements
Outcome 1
Explain the use of tikanga and kawa in relation to management situations.
Evidence requirements
1.1
Explanation includes recognition of the tikanga and kawa of the local iwi and
hapū.
1.2
Explanation includes the tikanga and kawa associated with kaupapa Māori that
influence management situations.
Range
1.3
kaupapa Māori may include but is not limited to – manaakitanga,
tapu and noa, te reo Māori, tuakana and teina, kaumātua,
whakapapa;
evidence of four is required.
Explanation includes the use of tikanga and kawa within a range of
management situations.
Range
situations may include but is not limited to – pōwhiri to new staff,
poroporoaki to outgoing staff, internal communications, external
communications, attendance by staff at hui Māori, staff training
and development;
evidence of four is required.
Outcome 2
Explain key Māori roles and functions in Māori management situations, the appropriate
people to undertake these, and the tikanga and kawa for these.
Evidence requirements
2.1
Explanation identifies key roles and functions, and appropriate people to fulfil
those key roles and functions, within the organisation.
Range
kaikōrero, kaikaranga, kaikarakia, kaiwhakaōrite, kaitakawaenga,
kaiwhakahaere, kaitautoko;
evidence of four is required.
NZQA Māori Qualifications Services
SSB Code 194
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
2.2
10667 version 5
Page 3 of 4
Explanation identifies the appropriate tikanga and kawa which ensures they are
practised accordingly.
Outcome 3
Explain how tikanga and kawa can be used in interpersonal communication situations.
Range
situations may include but are not limited to – greeting staff, formal and informal
staff interactions, male and female staff interactions, dealing with distressed
staff, dealing with stressed staff, interactions with local staff;
evidence of any three situations is required.
Evidence requirements
3.1
Explanation identifies how tikanga and kawa can be used in relation to each
situation.
3.2
Explanation identifies specific practices and their use in relation to each
situation.
practices – hongi, recognition of an individual’s whakapapa,
whakawhanaunga, Māori humour in practice.
Range
Planned review date
31 December 2017
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
21 May 1997
31 December 2012
Revision
2
16 January 2001
31 December 2012
Review
3
25 October 2002
31 December 2012
Review
4
9 December 2010
31 December 2017
Rollover and
Revision
5
20 August 2015
N/A
Consent and Moderation Requirements (CMR) reference
0113
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
NZQA Māori Qualifications Services
SSB Code 194
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
10667 version 5
Page 4 of 4
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Comments on this unit standard
Please contact NZQA Māori Qualifications Services mqs@nzqa.govt.nz if you wish to
suggest changes to the content of this unit standard.
NZQA Māori Qualifications Services
SSB Code 194
 New Zealand Qualifications Authority 2016