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Carry out a motor vehicle sales presentation
Level
4
Credits
4
Purpose
This unit standard is for people in motor vehicle sales. People credited with
this unit standard are able to ascertain customer’s motor vehicle
requirements, apply vehicle knowledge to sales presentations, and
demonstrate a vehicle to a customer.
Subfield
Motor Industry
Domain
Automotive Sales
Status
Registered
Status date
25 June 2007
Date version published
25 June 2007
Planned review date
31 December 2011
Entry information
Open.
Accreditation
Evaluation of documentation and visit by NZQA and
industry.
Standard setting body (SSB)
NZ Motor Industry Training Organisation
Accreditation and Moderation Action Plan (AMAP) reference
0014
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Special notes
Legislation applicable to this unit standard includes but is not limited to – Consumer
Guarantees Act 1993; Fair Trading Act 1986; Health and Safety in Employment Act 1992;
Land Transport Act 1998; Motor Vehicle Sales Act 2003; Land Transport Rules.
 New Zealand Qualifications Authority 2016
394 version 4
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Elements and performance criteria
Element 1
Ascertain customer’s motor vehicle requirements.
Performance criteria
1.1
Relevant usage information and vehicle requirements are obtained from the
customer.
Range
price, mileage, proposed usage and environment requirements,
fuel economy, vehicle environmental impact.
Element 2
Apply vehicle knowledge to sales presentations.
Performance criteria
2.1
The features and benefits of the vehicle presented are identified as those stated
by the vehicle manufacturer to reflect and acknowledge understanding of
customer requirements.
2.2
Relevant sales information and technical sales data is conveyed to the
customer.
Range
2.3
vehicle manufacturer information, company sales information.
An awareness of competitors’ products is maintained.
Range
purchasing, marketing, customer requirements, sales information.
Element 3
Demonstrate a vehicle to a customer.
Performance criteria
3.1
The vehicle is prepared for presentation in showroom condition.
3.2
A planned demonstration involving the customer’s participation is performed
allowing concerns to be resolved and buying signals recognised.
3.3
The vehicle’s controls, operation and features are demonstrated in a manner
which reveals its capabilities and reflect and acknowledge understanding of
customer requirements.
3.4
A pre-determined demonstration drive is arranged ensuring that traffic
regulations are observed and the route best demonstrates the overall vehicle
features.
 New Zealand Qualifications Authority 2016
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Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the NZ Motor Industry Training Organisation jlane@mito.org.nz if you wish
to suggest changes to the content of this unit standard.
 New Zealand Qualifications Authority 2016