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Demonstrate knowledge of ethical behaviour for vehicle salespersons
Level
4
Credits
4
Purpose
This unit standard is for people in the automotive vehicle sales industry.
People credited with this unit standard are able to demonstrate knowledge of
ethical behaviour in the workplace as an important part of buying and selling
motor vehicles, and a code of ethical behaviour in a motor vehicle dealership.
Subfield
Motor Industry
Domain
Automotive Sales
Status
Registered
Status date
25 June 2007
Date version published
25 June 2007
Planned review date
31 December 2011
Entry information
Open.
Accreditation
Evaluation of documentation and visit by NZQA and
industry.
Standard setting body (SSB)
NZ Motor Industry Training Organisation
Accreditation and Moderation Action Plan (AMAP) reference
0014
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Special notes
Legislation and publications relevant to this unit standard includes but is not limited to –
Consumer Guarantees Act 1993; Fair Trading Act 1986; Motor Vehicle Sales Act 2003;
Motor Trade Association (MTA) Code of Ethics, available from the MTA website
http://www.mta.org.nz/?id=485.
Elements and performance criteria
Element 1
Demonstrate knowledge of ethical behaviour in the workplace as an important part of
buying and selling motor vehicles.
Performance criteria
 New Zealand Qualifications Authority 2016
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1.1
Difference between law and ethics is outlined in terms of expected salesperson
behaviour.
1.2
Workplace benefits arising from ethical behaviour are identified.
Range
in-sales and marketing advantages, financial gains and cost
reduction, dealership reputation and image, effect of the
dealership on consumers and consumer satisfaction indices,
personal satisfaction, integrity.
Element 2
Demonstrate knowledge of a code of ethical behaviour in a motor vehicle dealership.
Performance criteria
2.1
The general ethical issues for vehicle salespersons are identified.
Range
2.2
representation of dealership and dealership practices, the spirit
and letter of laws relating to new and used vehicles, vehicle sales
and purchases, representation of vehicles and products,
professional behaviour to customers, prompt and accurate
performance in carrying out of commitments, ability to raise ethical
standards in the workplace.
Ethical and non-ethical practices are identified through a case study.
Range
delivery of a vehicle, damage to a vehicle, leasing or selling,
disclosure, payments, trade-in vehicles.
Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
 New Zealand Qualifications Authority 2016
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Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the NZ Motor Industry Training Organisation jlane@mito.org.nz if you wish
to suggest changes to the content of this unit standard.
 New Zealand Qualifications Authority 2016