21084
28-Jun-16
1 of 5
AUTOMOTIVE ADMINISTRATION
Assess vehicle panel and/or paint
damage, and prepare an estimate and/or
quotation
level:
5
credit:
4
planned review date:
December 2008
sub-field:
Motor Industry
replacement information:
This unit standard replaced unit standard 5737 and unit
standard 5779.
purpose:
People credited with this unit standard are able to: prepare to
inspect the damage; assess damage to the vehicle and write
out the job sheet; estimate the cost of damage; and prepare
a quotation.
entry information:
Recommended: Unit 5777, Identify the procedures to carry
out an estimate and quotation in the motor body industry, or
demonstrate equivalent knowledge and skills.
accreditation option:
Evaluation of documentation and visit by NZQA and industry.
moderation option:
A centrally established and directed national moderation
system has been set up by the NZ Motor Industry Training
Organisation.
special notes:
1
The following legislation and other sources must be
consulted and followed where applicable:
Consumer Guarantees Act 1993;
Fair Trading Act 1986;
Health and Safety in Employment Act 1992;
Land Transport Rule: Vehicle Repair 1998, Rule 34001;
Transport (Vehicle Standards) Regulations 1990.
2
Land Transport Rules are produced for the Minister of
Transport by Land Transport New Zealand. These
rules are available online at
http://www.landtransport.govt.nz.
 New Zealand Qualifications Authority 2016
21084
28-Jun-16
2 of 5
AUTOMOTIVE ADMINISTRATION
Assess vehicle panel and/or paint
damage, and prepare an estimate and/or
quotation
3
Reference to company policy means that the standard
must comply with any policies, procedures, and
requirements of the company involved, and the ethical
codes of relevant professional management
organisations.
Elements and Performance Criteria
element 1
Prepare to inspect the damage.
performance criteria
1.1
Vehicle details are identified and noted to enable parts and materials to be
procured according to the vehicle manufacturers’ specifications and company
policy.
Range:
1.2
Customer details are identified and recorded to enable job sheet information to
be completed.
Range:
1.3
may include but is not limited to – Vehicle Identification Number
(VIN), paint code, odometer reading, make and model of vehicle,
year of manufacture, Warrant of Fitness (WoF) or Certificate of
Fitness (CoF), registration number, model and chassis numbers,
trim and glass codes, lamp numbers.
may include but is not limited to – name of registered owner, driver
(if different from registered owner) address, contact phone
numbers, insurance details (broker and insurance company), fax
number, email, customer instructions, customer’s signature.
Vehicle is clean and situated in a suitable area to enable damage to be noted.
Range:
well-lit, not direct sunlight.
 New Zealand Qualifications Authority 2016
21084
28-Jun-16
3 of 5
AUTOMOTIVE ADMINISTRATION
Assess vehicle panel and/or paint
damage, and prepare an estimate and/or
quotation
element 2
Assess damage to the vehicle and write out the job sheet.
performance criteria
2.1
Damage is identified, assessed, and recorded according to company policy.
Range:
2.2
may include but is not limited to – visual, digital imaging; previous
panel and/or paint repairs, visible and hidden panel, glass,
structural and/or paint damage, corrosion damage, mechanical
damage, electrical and electronic damage, supplementary
restraint system damage, suspension damage, brake damage,
damage to air conditioning system.
Method and sequence of repair is identified according to the manufacturer's
specifications, company policy, and legislative requirements.
Range:
in-house repairs, outwork repairs.
2.3
Parts to be removed to enable the job to be carried out according to the
company policy and to the manufacturer's specifications are identified and
noted.
2.4
Job sheet is written and no damage is omitted according to company policy.
element 3
Estimate the cost of damage.
performance criteria
3.1
Equipment is used for calculation of the estimate.
Range:
3.2
may include but is not limited to – computer, calculator.
Estimate is calculated according to company policy and legislative
requirements.
Range:
material, labour, sundries, outwork, parts, GST.
 New Zealand Qualifications Authority 2016
21084
28-Jun-16
4 of 5
AUTOMOTIVE ADMINISTRATION
Assess vehicle panel and/or paint
damage, and prepare an estimate and/or
quotation
3.3
Estimate is submitted to the customer according to company policy.
Range:
3.4
may include but is not limited to – insurance assessor, company,
private customer.
Copy of estimate is filed in the appropriate place according to company policy.
element 4
Prepare a quotation.
performance criteria
4.1
Equipment is identified and is used for the calculation of the quotation.
Range:
may include but is not limited to – computer, calculator.
4.2
Deadlines are identified and met as determined by the quote specification.
4.3
Quotation is calculated, prepared, and submitted to the customer according to
company policy and legislative requirements.
4.4
Copy of quotation is filed in the appropriate place according to company policy.
Comments on this unit standard
Please contact the NZ Motor Industry Training Organisation jlane@mito.org.nz if you wish
to suggest changes to the content of this unit standard.
Please Note
Providers must be accredited by the Qualifications Authority or a delegated interinstitutional body before they can register credits from assessment against unit standards
or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by the Qualifications Authority before
they can register credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
 New Zealand Qualifications Authority 2016
21084
28-Jun-16
5 of 5
AUTOMOTIVE ADMINISTRATION
Assess vehicle panel and/or paint
damage, and prepare an estimate and/or
quotation
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for providers wishing to
develop education and training programmes, such as minimum qualifications for tutors and
assessors, and special resource requirements.
This unit standard is covered by AMAP 0014 which can be accessed at
http://www.nzqa.govt.nz/site/framework/search.html.
 New Zealand Qualifications Authority 2016