21083
28-Jun-16
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AUTOMOTIVE ADMINISTRATION
Demonstrate knowledge of, and carry
out, automotive failure analysis on
systems and components
level:
5
credit:
6
planned review date:
December 2008
sub-field:
Motor Industry
purpose:
People credited with this unit standard are able to determine
and analyse failure analysis procedures on automotive
systems and components, and apply failure analysis
procedures on an automotive system and/or components.
entry information:
Open.
accreditation option:
Evaluation of documentation and visit by NZQA and industry.
moderation option:
A centrally established and directed national moderation
system has been set up by the NZ Motor Industry Training
Organisation.
special notes:
1
The following legislation must be consulted and
followed where applicable:
Consumer Guarantees Act 1993;
Fair Trading Act 1986;
Health and Safety in Employment Act 1992.
2
Reference to company policy means that the standard
must comply with any policies, procedures, and
requirements of the company involved, and the ethical
codes of relevant professional management
organisations.
 New Zealand Qualifications Authority 2016
21083
28-Jun-16
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AUTOMOTIVE ADMINISTRATION
Demonstrate knowledge of, and carry
out, automotive failure analysis on
systems and components
Elements and Performance Criteria
element 1
Determine and analyse failure analysis procedures on automotive systems and
components.
performance criteria
1.1
A systematic approach to failure analysis is determined in order to identify the
causes of failures, and take the necessary corrective action to ensure failure
does not re-occur.
Range:
may include but is not limited to – documenting the problem;
gathering information; observing and recording operation,
application, and maintenance of system; identifying components
related to the failure; determining facts and the most probable root
cause; communicating with others; taking corrective action;
following up to ensure problem is corrected, and all parties are
satisfied.
1.2
Importance of having a good understanding of metallurgy, fractures, wear, and
visual examination techniques to analyse failures is explained.
1.3
Different types of loads that can cause fractures are identified and analysed.
Range:
1.4
loads include but are not limited to – tensile, compression,
bending, torsion, shear.
Basic wear concepts relating to automotive components are identified and
analysed.
Range:
includes but is not limited to – observing surface features,
identifying wear type, observing wear location, listing enabling
conditions, determining facts, prioritising from the most probable to
the least probable condition.
 New Zealand Qualifications Authority 2016
21083
28-Jun-16
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AUTOMOTIVE ADMINISTRATION
Demonstrate knowledge of, and carry
out, automotive failure analysis on
systems and components
1.5
Visual examination procedure is determined in order to obtain facts needed to
analyse failures.
Range:
may include but is not limited to – original failure state,
components before cleaning, components cleaned.
element 2
Apply failure analysis procedures on an automotive system and/or components.
performance criteria
2.1
Background information on the system and/or component failure is obtained
from the customer and/or company, and recorded according to company policy.
Range:
2.2
may include but is not limited to – operating conditions,
application, maintenance record, description of events leading to
failure, service histories of other customers with similar systems
and/or components.
Detailed description of system and/or component failure is recorded for analysis
according to company policy.
Range:
may include but is not limited to facts observed from –
observation, testing, measurement, interviewing.
2.3
The most probable root cause for the failure is determined from a list of possible
conditions, and comparing each condition to the facts gathered for analysis.
2.4
A root cause report for the company records is written according to company
policy.
Range:
2.5
report includes – what happened, how it happened, who is
responsible.
The customer and/or company is/are given a report stating the recommended
repairs and/or appropriate corrective action to stop repeat failures according to
company policy.
 New Zealand Qualifications Authority 2016
21083
28-Jun-16
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AUTOMOTIVE ADMINISTRATION
Demonstrate knowledge of, and carry
out, automotive failure analysis on
systems and components
2.6
Follow-up is carried out to ensure the problem is corrected and the customer
and/or the company involved is/are satisfied.
Comments on this unit standard
Please contact the NZ Motor Industry Training Organisation jlane@mito.org.nz if you wish
to suggest changes to the content of this unit standard.
Please Note
Providers must be accredited by the Qualifications Authority or a delegated interinstitutional body before they can register credits from assessment against unit standards
or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by the Qualifications Authority before
they can register credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for providers wishing to
develop education and training programmes, such as minimum qualifications for tutors and
assessors, and special resource requirements.
This unit standard is covered by AMAP 0014 which can be accessed at
http://www.nzqa.govt.nz/site/framework/search.html.
 New Zealand Qualifications Authority 2016