NZQA registered unit standard
7016 version 5
Page 1 of 5
Title
Monitor and promote client security, comfort, enjoyment, and
learning in recreation
Level
3
Purpose
Credits
3
This unit standard is intended for a person working in a
recreation facility.
People credited with this unit standard are able to: monitor
conditions in order to maintain security, comfort, enjoyment,
and learning in recreation activities; maintain the environmental
conditions within a recreation facility; describe hazards within a
recreation facility and a practical response to them; handle
complaints, enquiries, and feedback from clients in accordance
with facility policy and procedures; and describe process in
relation to reporting issues that impact adversely on clients,
facility operation, and/or staff.
Classification
Recreation and Sport > Recreation and Sport - Core Skills
Available grade
Achieved
Explanatory notes
1
Competence in this unit standard requires knowledge of the hierarchy of controls
outlined in the Health and Safety in Employment Act 1992 (HSE Act): elimination of
significant hazards; isolation of significant hazards when elimination is not possible;
and minimisation of significant hazards where elimination and isolation are not
possible.
Skills Active Aotearoa Limited
SSB Code 101576
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
2
7016 version 5
Page 2 of 5
Definitions
Conditions refer to crowding, queuing, temperature, humidity, noise quantity and
quality, odour, hygiene, equipment condition, facility condition, storage, client
interaction, client-staff interaction, personal safety, worker’s safety, and safety of the
environment. For assessment, evidence of at least three are required.
Facility refers to a workplace where the candidate is working, or the workplace in
which their training placement is occurring, and may include but is not limited to –
fitness centre, recreation centre, aquatic centre, indoor stadium, outdoor sports area,
snowsport area, museum, library, theatre, hall, marae, park, reserve, information
centre, education centre, or café. The facility must be one that conforms to the HSE
Act and the Building Act 2004.
Organisational requirements refer to the organisation’s (in this case the facility’s)
policies and procedures and include compliance with any applicable legislation.
Recreation is an activity through which leisure may be experienced and enjoyed.
Recreation involves freely chosen activities engaged in for wellbeing. Recreation
activities include: sport, fitness and health, art and crafts, outdoor pursuits, hobbies,
continuing education, ngā mahi a te rēhia, and activities with a service orientation.
Participation in recreation has individual, community, and social benefits.
Outcomes and evidence requirements
Outcome 1
Monitor conditions in order to maintain security, comfort, enjoyment, and learning in
recreation activities.
Evidence requirements
1.1
Conditions affecting clients in recreation activities are described in terms of their
positive and negative effects on client security, comfort, enjoyment and
learning.
1.2
Monitoring of the conditions affecting clients in an exercise and/or activity area
identifies conditions that meet facility standards for client comfort, and identifies
any discrepancies in that regard.
Range
1.3
at least 30 minutes monitoring;
exercise and/or activity area contains – activity equipment and/or
materials, other activity participants.
Monitoring includes action taken to attend to client needs.
Outcome 2
Maintain the environmental conditions within a recreation facility.
Range
may include but is not limited to – temperature, humidity, air currents, odours,
adjustable noise levels, lighting.
Skills Active Aotearoa Limited
SSB Code 101576
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
7016 version 5
Page 3 of 5
Evidence requirements
2.1
Facility temperature, sound, and humidity control systems are monitored and
adjustments are made to maintain conditions suitable for physical activity,
equipment operation, and use of materials in accordance with organisational
requirements.
Range
may include but is not limited to – adjustments made to – doors,
windows, heaters, fans, ventilation systems, air conditioning
systems, lighting, blinds, sound systems, air freshness.
Outcome 3
Describe hazards within a recreation facility and a practical response to them.
Range
hazards and risks may include but are not limited to – people, environment,
equipment, materials, activity.
Evidence requirements
3.1
Sources of hazard in recreation facilities are described in terms of risk and type of
injury most likely to result from an incident.
3.2
In a facility usage situation, specific hazards are identified, and practical solutions
are described in terms of the requirements of the HSE Act.
Outcome 4
Handle complaints, enquiries, and feedback from clients in accordance with facility policy and
procedures.
Evidence requirements
4.1
Manner of receiving complaints, enquiries, and feedback affirms clients’ right to
voice concerns and is in accordance with organisational requirements.
4.2
Details of enquiries and complaints are elicited by questioning and listening, and
are confirmed by feedback.
4.3
Policy relating to complaints, enquiries, and/or feedback is outlined to clients, and
includes explanation of the reasons for the policy.
Outcome 5
Describe process in relation to reporting issues that impact adversely on clients, facility
operation, and/or staff.
Evidence requirements
5.1
Issues that impact adversely are identified.
Range
three different issues.
Skills Active Aotearoa Limited
SSB Code 101576
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
5.2
7016 version 5
Page 4 of 5
Methods of informing colleagues of action taken and/or required to be taken in
relation to the identified issues are described in accordance with organisational
requirements.
colleagues may include but are not limited to – employers,
permanent staff, part-time staff, volunteers, contractors and/or
tradespeople;
methods may include but are not limited to – verbal discussion,
written logs, written reports.
Range
Planned review date
31 December 2012
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
27 June 1996
31 December 2012
Revision
2
14 February 2000
31 December 2012
Review
3
22 January 2002
31 December 2012
Review
4
12 February 2010
31 December 2012
Rollover and
Revision
5
20 May 2011
N/A
Consent and Moderation Requirements (CMR) reference
0099
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA, or
an inter-institutional body with delegated authority for quality assurance, before they can
report credits from assessment against unit standards or deliver courses of study leading
to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMRs). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Skills Active Aotearoa Limited
SSB Code 101576
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
7016 version 5
Page 5 of 5
Comments on this unit standard
Please contact Skills Active Aotearoa Limited info@skillsactive.org.nz if you wish to
suggest changes to the content of this unit standard.
Skills Active Aotearoa Limited
SSB Code 101576
 New Zealand Qualifications Authority 2016