NZQA registered unit standard
27541 version 1
Page 1 of 3
Title
Supervise customers and maintain safety at an aquatic facility
Level
3
Credits
4
Purpose
People credited with this unit standard are able to: explain the
roles and responsibilities of an employee at an aquatic facility;
explain factors that contribute to safety problems in an aquatic
facility; and monitor customer behaviour and promote compliance
with aquatic facility safety rules.
Classification
Recreation and Sport > Recreation and Sport - Aquatics
Available grade
Achieved
Entry information
Critical health and
safety prerequisites
Unit 27540, Demonstrate knowledge of aquatic supervision and
rescue techniques in an aquatic facility, or demonstrate
equivalent skills and knowledge.
Explanatory notes
1
An aquatic facility includes: the pool or pools; water-based fun equipment and play
areas; their fixtures and surrounds; and attached facilities where they exist.
2
Definitions
Employee – any person employed or contracted by the aquatic facility operator and
may include lifeguards, swimming instructors, pool operations staff, programme
instructors, administration, and customer service staff.
Customers at risk – unsupervised children, young children, overweight, drug or
alcohol affected, people with disabilities, weak or non-swimmers.
Customer behaviour – behaving with disregard for the safety of others, misusing
equipment.
Environmental hazard – pools and spas, pool surrounds, play equipment, reception
and entranceways, shower and changing areas. These may be the hazards or areas
where hazards might be found.
3
Organisational requirements refers to the operations manual or documented normal
operating procedures at an aquatic facility, which sets out the way in which the facility
will operate on a day-to-day basis.
4
Aquatic facility safety rules are documented rules for customers using the facility to
ensure that customers comply with the facility’s safety requirements.
Skills Active Aotearoa Limited
SSB Code 101576
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
27541 version 1
Page 2 of 3
Outcomes and evidence requirements
Outcome 1
Explain the roles and responsibilities of an employee at an aquatic facility.
Evidence requirements
1.1
Responsibility of an employee to carry out their day-to-day operational role is
explained in accordance with organisational requirements.
1.2
Own roles and responsibilities are explained in relation to organisational
requirements in the aquatic facility.
Range
includes but is not limited to – customer supervision, accident
prevention and hazard management.
Outcome 2
Explain factors that contribute to safety problems in an aquatic facility.
Evidence requirements
2.1
Factors that contribute to safety problems are explained in accordance with
organisational requirements.
Range
factors include but are not limited to – customer behaviour,
customers at risk, environmental hazards;
evidence of two for each factor is required.
Outcome 3
Monitor customer behaviour and promote compliance with aquatic facility safety rules.
Evidence requirements
3.1
Hazardous customer situations and behaviours, and customers at risk are
recognised in accordance with organisational requirements.
3.2
Action is taken to manage unsafe customer behaviour or activities in accordance
with organisational requirements.
3.3
Communication with customers promotes compliance with aquatic facility rules in
accordance with organisational requirements.
Range
3.4
information communicated – identification of the at-risk behaviour or
activity, identification of the risk to self or others, explanation of
modified behaviour required, clarification of the individual's
understanding of the explanation.
Ongoing monitoring of individuals and subsequent actions ensure that the
modified behaviour or situation complies with the organisational requirements.
Skills Active Aotearoa Limited
SSB Code 101576
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
27541 version 1
Page 3 of 3
Replacement information
This unit standard replaced unit standard 5684.
Planned review date
31 December 2016
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
25 July 2011
N/A
Consent and Moderation Requirements (CMR) reference
0099
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMRs). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Comments on this unit standard
Please contact Skills Active Aotearoa Limited info@skillsactive.org.nz if you wish to
suggest changes to the content of this unit standard.
Skills Active Aotearoa Limited
SSB Code 101576
 New Zealand Qualifications Authority 2016