NZQF NQ Ref
Version
0377
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National Certificate in Casino Gaming (Level 4) with strands in Table
Gaming, and Gaming Machines
Level
4
Credits
50 or 53
This qualification has been reviewed. The last date to meet the requirements is 31
December 2018.
Transition Arrangements
This qualification has been reviewed and designated expiring. It will not be replaced.
People currently working towards this qualification must complete its requirements by 31
December 2018. The last date of enrolment into programmes leading to this qualification is
31 December 2016.
For detailed information see Review Summaries on the NZQA website.
This qualification contains expiring unit standards for which replacement unit standards
have now been registered. For the purposes of this qualification, people who have gained
credit for the replacement unit standards are exempt from the requirement to gain credit
for the expiring unit standards.
Credit for
Exempt from
1988
27517, 27518
18336
18337
NQF Registration Information
Process
Version
Date
Last Date for Assessment
Registration
Review
Review
Review
1
2
3
4
October 1997
November 2001
April 2009
December 2015
December 2003
December 2010
December 2018
December 2018
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQF NQ Ref
Version
0377
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Standard Setting Body
ServiceIQ
PO Box 25522
Wellington 6146
Telephone
Fax
Email
Website
ServiceIQ
SSB Code 9068
0800 863 693
04 817 5399
qualifications@serviceiq.org.nz
www.serviceiq.org.nz
 New Zealand Qualifications Authority 2016
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National Certificate in Casino Gaming (Level 4) with strands in Table
Gaming, and Gaming Machines
Level
4
Credits
50 or 53
Purpose
This qualification is for people working in casino gaming areas of a casino, in roles
involving supervisory responsibilities.
The qualification is comprised of core elective standards, which recognise the knowledge
and skills common to people who operate table games and gaming machines, including:
staff supervision skills; and knowledge of legislation which affects the operation of casinos;
together with specialist standards which recognise the knowledge and skills specific to
each strand.
Special Notes
Candidates for this qualification will have completed the National Certificate in Casino
Gaming (Level 3) [Ref: 0376] or have demonstrated equivalent skills and knowledge.
To qualify to work in Casino Gaming, a person must hold a Certificate of Approval, issued
by the Department of Internal Affairs.
To undertake a number of standards contained in this qualification people must have
passed the Ishihara Colour Test, or equivalent, and must meet the minimum age
requirements for entry into a casino.
Credit Range
Core Elective
Level 3 credits
Level 4 credits
Level 5 or above credits
Minimum totals
ServiceIQ
SSB Code 9068
0-4
26-30
30
Table Gaming
Strand
20
0-3
20
Gaming Machines
Strand
23
23
 New Zealand Qualifications Authority 2016
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0377
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Requirements for Award of Qualification
Award of NQF Qualifications
Credit gained for a standard may be used only once to meet the requirements of this qualification.
Unit standards and achievement standards that are equivalent in outcome are mutually exclusive for the
purpose of award. The table of mutually exclusive standards is provided in section 7 of the New Zealand
Qualifications Authority (NZQA) Rules and Procedures publications available at
http://www.nzqa.govt.nz/ncea/acrp/index.html.
Reviewed standards that continue to recognise the same overall outcome are registered as new versions
and retain their identification number (ID). Any version of a standard with the same ID may be used to meet
qualification requirements that list the ID and/or that specify the past or current classification of the standard.
Summary of Requirements
 Core Elective – A minimum of 30 credits as specified
One of the following strands is required
 Table Gaming Strand
 Gaming Machines Strand
Detailed Requirements
Core Elective
A minimum of 30 credits
Business > Business Operations and Development > People Development and
Coordination
ID
Title
Level
Credit
1987
18337
Develop strategies to establish and maintain positive
workplace relationships
Determine, source, support, and evaluate training
and/or development for a team
4
5
4
5
Business > Business Operations and Development > Systems and Resources
Management
ID
Title
Level
27517
27518
Improve the effectiveness of a process in an
organisation
Control flow of inputs in an operation in an organisation
Credit
4
4
4
3
Health > Occupational Health and Safety > Occupational Health and Safety Practice
ID
Title
Level
Credit
17602
Apply hazard identification and risk assessment
procedures in the workplace
ServiceIQ
SSB Code 9068
3
4
 New Zealand Qualifications Authority 2016
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Humanities > Communication Skills > Interpersonal Communications
ID
Title
Level
Credit
1297
Interview in a formal situation
4
5
9696
Apply problem-solving techniques
4
4
9704
Manage interpersonal conflict
4
6
Level
Credit
Service Sector > Tourism > Casino Gaming
ID
Title
9872
Demonstrate knowledge the Gambling Act 2003
4
5
9905
Receive and report complaints in a casino
4
2
9911
Use a casino management system
4
8
Level
Credit
Ensure compliance with the rules and procedures for
the game of pai gow
Ensure compliance with the rules and procedures for
the game of blackjack
Ensure compliance with the rules and procedures for
the game of roulette
Ensure compliance with the rules and procedures for
the game of baccarat
Ensure compliance with the rules and procedures for
the game of Caribbean stud poker
Ensure compliance with the rules and procedures for
the game of tai sai
Ensure compliance with the rules and procedures for
the game of money wheel
Ensure compliance in financial transactions and
reporting in a casino
Supervise casino table games
4
5
4
5
4
5
4
5
4
2
4
2
4
2
5
3
4
5
Ensure compliance with the rules and procedures for
the game of craps
Ensure compliance with the rules and procedures for
the game of poker
4
8
4
5
Table Gaming Strand
A minimum of 20 credits
Service Sector > Tourism > Casino Gaming
ID
Title
9874
9877
9879
9883
9885
9887
9889
9895
9901
9910
25107
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQF NQ Ref
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Gaming Machines Strand
The following standards are required
Service Sector > Tourism > Casino Gaming
ID
Title
9902
18479
18480
18481
18482
Supervise and ensure maintenance of gaming
machines in a casino
Supervise customer service and deal with customer
complaints in a casino gaming machine area
Ensure security and safety of gaming machines and
staff is maintained in a casino
Ensure compliance with the procedures for gaming
machines
Ensure compliance in financial transactions in a casino
gaming machine area
Level
Credit
4
5
4
5
4
5
4
5
4
3
Transition Arrangements
Version 3
Version 3 was issued following review in order to make changes to content.
Changes to structure and content
 Overall credit total was changed from 52 credits to 50 or 53 credits.
 Standards in the Gaming Machine strand were made compulsory.
 Credit requirement for the Table Gaming strand was reduced from 22 to 20 credits.
 Expiring standards 9881, 9891, 9899, 9904 and 9908 were removed from the
qualification.
 Standards 9872 and 17602 were added to the core elective, and standard 25107 was
added to the Table Gaming strand.
For detailed information see Review Summaries on the NZQA website.
People currently enrolled in programmes leading to the award of version 2 of this
qualification may either complete the requirements for that version or transfer their results
to version 3.
All versions of this qualification will be recognised by ServiceIQ.
It is the intention of ServiceIQ that no existing candidate should be disadvantaged by the
changes to this qualification. Any person who considers they have been disadvantaged
may appeal to the SSB (see contact details below).
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQF NQ Ref
0377
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Previous version of the qualification
Version 2 was issued following a review to incorporate new standards and change
structure. Changes to structure and content included: core compulsory was made the core
elective; structure of strands was simplified to a minimum of 22 credits from an elective list;
Electronic Gaming strand renamed Gaming Machines; standards 1985 and 4645 removed
from the qualification; standard 9911 moved from the strands, and standards 1297, 9696
and 9704 added, to the core elective; standard 1984 replaced by 18336 in the core
elective; standard 9893 replaced by 18481 in the Gaming Machines strand, and standards
18479, 18480 and 18482 added to the Gaming Machine strand; overall credit total
decreased from 73 or 75, to 52.
Other standard setting bodies whose standards are included in the
qualification
New Zealand Industry Training Organisation
NZQA
Certification
This certificate will display the logos of NZQA, ServiceIQ and the accredited organisation.
Classification
This qualification is classified according to the NQF classification system and the
New Zealand Standard Classification of Education (NZSCED) system as specified below.
DAS Classification
NZSCED
Code
Description
Code
Description
1337
Service Sector > Tourism >
Casino Gaming
089999
Management and Commerce >
Other Management and
Commerce > Management and
Commerce not elsewhere
classified
Quality Management Systems
Providers and Industry Training Organisations must be accredited by a recognised Quality Assurance Body
before they can register credits from assessment against standards. Accredited providers and Industry
Training Organisations assessing against standards must engage with the moderation system that applies to
those standards. Accreditation requirements and the moderation system are outlined in the associated
Accreditation and Moderation Action Plan (AMAP) for each standard.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016