NZQF NQ Ref
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National Certificate in Road Transport Management (Operations) (Level
4)
Level
4
Credits
75
This qualification has been reviewed. The last date to meet the requirements is
31 December 2019.
Transition Arrangements
This qualification has been reviewed and replaced by the New Zealand Certificate in
Commercial Road Transport (Operations Management) (Level 5) [Ref: 3092].
The last date for entry into programmes leading to the replaced qualification is
31 December 2017. The last date to meet the requirements for the replaced qualification
is 31 December 2019, when the qualification will be discontinued.
People currently working towards the replaced qualification may complete the
requirements by the date specified, or transfer their results to the replacement
qualification.
It is anticipated that no existing candidates will be disadvantaged by these transition
arrangements. However, anyone who feels that they have been disadvantaged may
appeal to MITO at the address below. Appeals will be considered on a case by case
basis.
For detailed information see Review Summaries on the NZQA website.
NZQF Registration Information
Process
Registration
Revision
Revision
Review
Version
1
2
3
4
Date
October 2005
October 2006
December 2008
February 2016
Last Date for Assessment
December 2009
December 2010
December 2019
December 2019
Standard Setting Body
MITO New Zealand Incorporated
PO Box 10803
Wellington 6143
Telephone
Facsimile
Email
Website
0800 88 2121
04 494 0006
info@mito.org.nz
www.mito@org.nz
MITO New Zealand Incorporated
SSB Code 101542
 New Zealand Qualifications Authority 2016
NZQF NQ Ref
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National Certificate in Road Transport Management (Operations)
(Level 4)
Level
4
Credits
75
Purpose
This certificate is designed to cover a range of competencies applicable to people working
in the road transport sector who manage staff and/or vehicles in their organisations, and
who interact with people outside their organisations such as customers, regulatory
authorities, and industry groups.
The structure of the certificate allows people to tailor programmes to meet the skill needs
of their job, and provides for the different specialist skills in the road transport industry,
including the large passenger service sector.
The compulsory section is designed to provide both generic knowledge and skills and core
road transport competencies required of road transport operators. Elective Set 1
recognises knowledge of vehicles and fleet characteristics; Elective Set 2 covers personal
skills including written and oral communication and business skills; and Elective Set 3
covers technical road transport industry knowledge and skills.
Replacement Information
This qualification replaced the National Certificate in Commercial Road Transport
(Operations) with strands in Vehicle Despatch and Operations Supervision [Ref: 0861].
Special Notes
Depending on their employment context, candidates for this qualification may be required
to hold or obtain a transport service licence.
Credit Range
Level 3 credits
Level 4 or above credits
Minimum totals
MITO New Zealand Incorporated
SSB Code 101542
Compulsory
4
56
60
Elective
0-15
0-15
15
 New Zealand Qualifications Authority 2016
NZQF NQ Ref
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Requirements for Award of Qualification
Award of NQF Qualifications
Credit gained for a standard may be used only once to meet the requirements of this qualification.
Unit standards and achievement standards that are equivalent in outcome are mutually exclusive for the
purpose of award. The table of mutually exclusive standards is provided in section 7 of the New Zealand
Qualifications Authority (NZQA) Rules and Procedures publications available at
http://www.nzqa.govt.nz/ncea/acrp/index.html.
Reviewed standards that continue to recognise the same overall outcome are registered as new versions
and retain their identification number (ID). Any version of a standard with the same ID may be used to meet
qualification requirements that list the ID and/or that specify the past or current classification of the standard.
Summary of Requirements
 Compulsory standards
 Elective – A minimum of 15 credits as specified
Detailed Requirements
Compulsory
The following standards are required
Humanities > Communication Skills > Interpersonal Communications
ID
Title
Level
Credit
9696
Apply problem-solving techniques
4
4
9704
Manage interpersonal conflict
4
6
Service Sector > Commercial Road Transport > Road Transport Management
ID
Title
Level
Credit
21871
Demonstrate leadership in a road transport operation
5
5
21872
Demonstrate knowledge of self-development as a road
transport manager
Apply occupational health and safety requirements in
the road transport and logistics industry
4
6
4
4
22711
Service Sector > Commercial Road Transport > Road Transport Operations
ID
Title
Level
Credit
1777
Cost a road transport service vehicle
4
2
18109
Demonstrate knowledge of law relevant to contracts in
the road transport industry
Demonstrate and apply knowledge of costs to the
pricing of a road transport service
3
4
4
7
18118
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SSB Code 101542
 New Zealand Qualifications Authority 2016
NZQF NQ Ref
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ID
Title
Level
Credit
18119
Check vehicles and drivers for compliance with legal
and organisational requirements
Demonstrate knowledge of features of effective road
transport companies
Demonstrate delegation skills in a road transport
operation
Demonstrate and apply knowledge of staff development
in a road transport operation
4
6
4
6
5
6
4
4
18120
21874
21875
Elective
A minimum of 15 credits
From the following sets
 Set 1
 Set 2
 Set 3
Set 1
A minimum of 1 standard
Service Sector > Commercial Road Transport > Road Transport Operations
ID
Title
Level
18110
19499
Demonstrate knowledge of heavy goods motor
vehicles, fleet characteristics, and load security
Demonstrate knowledge of large passenger transport
vehicles and fleet characteristics
Credit
3
4
3
3
Level
Credit
4
3
Set 2
A minimum of 1 standard
Core Generic > Core Generic > Social and Cooperative Skills
ID
Title
7125
Negotiate on own behalf
Humanities > Communication Skills > Interpersonal Communications
ID
Title
Level
Credit
1311
Present and defend an argument orally
4
4
1312
Give oral instructions in the workplace
3
3
9678
Conduct formal meetings
5
4
MITO New Zealand Incorporated
SSB Code 101542
 New Zealand Qualifications Authority 2016
NZQF NQ Ref
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Humanities > Communication Skills > Writing
ID
Title
11095
Write business correspondence to convey complex
ideas and information
Level
Credit
3
3
Service Sector > Commercial Road Transport > Road Transport Operations
ID
Title
Level
18121
21876
Analyse data and prepare reports on road transport
company operations
Demonstrate teamwork in a road transport operation
Credit
4
7
4
4
Set 3
A minimum of 1 standard
Service Sector > Commercial Road Transport > Road Transport Management
ID
Title
Level
21873
Demonstrate knowledge of planning in a road transport
operation
4
Service Sector > Commercial Road Transport > Road Transport Operations
ID
Title
Level
Credit
4
Credit
1778
Select a vehicle for use in a road transport operation
4
3
1779
Despatch vehicles for transport service
4
6
18114
Administer school bus services
4
5
18115
Use computer systems to despatch goods by road
3
3
18117
Demonstrate knowledge of the cartage of livestock by
road
Manage the transport of overdimension and overweight
loads by road
Demonstrate knowledge of the transportation of
perishable products by road
Demonstrate knowledge of emergency response
actions for a road transport emergency
Demonstrate and apply knowledge of the provision of
coach services for inbound tours
Demonstrate knowledge of competitive tendering
processes for passenger transport services
4
4
5
10
5
8
4
6
3
5
4
4
Level
Credit
3
5
18122
18288
19498
19500
19501
Service Sector > Driving > Driver Licence Endorsements
ID
Title
16718
Demonstrate knowledge of law and practice for the
transport of Dangerous Goods by road
MITO New Zealand Incorporated
SSB Code 101542
 New Zealand Qualifications Authority 2016
NZQF NQ Ref
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Transition Arrangements
Version 3
Version 3 was issued in order to remove expiring standards 1770-1772, 1774, and 1775.
Changes to structure and content
 Standard 1770 removed from the compulsory requirements
 Standards 1771, 1772, 1774 and 1775 removed from the elective
 Level of standard 21871 updated (from 4 to 5)
 Elective credit requirement reduced from 20 to 15
 Qualification credit total reduced from 85 to 75.
For detailed information see Review Summaries on the NZQA website.
People currently working towards a previous version of this qualification may complete its
requirements or transfer their results to version 3.
It is not intended that anyone is disadvantaged by this revision. Anyone who feels they
have been disadvantaged should contact NZ Motor Industry Training Organisation
(Incorporated) at the address below.
Previous versions of the qualification
Version 2 was issued to take account of reviews of standards in the Interpersonal
Communications, Compliance and Regulatory Control, and Driver Licence Endorsements
domains. Changes included titles, levels, and credits of standards 9696, 9678, 11095, and
16718 updated; standard 10425 removed and standard 22711 included.
Version 1 replaced the National Certificate in Commercial Road Transport (Operations)
with strands in Vehicle Despatch and Operations Supervision [Ref: 0861].
Other standard setting bodies whose standards are included in the
qualification
NZQA
Certification
The certificate will display the logos of NZQA, NZ Motor Industry Training Organisation
(Incorporated) and the accredited organisation.
Classification
This qualification is classified according to the NQF classification system and the
New Zealand Standard Classification of Education (NZSCED) system as specified below.
MITO New Zealand Incorporated
SSB Code 101542
 New Zealand Qualifications Authority 2016
NZQF NQ Ref
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DAS Classification
NZSCED
Code
Description
Code
Description
1813
Service Sector > Commercial
Road Transport > Road
Transport Management
030515
Engineering and Related
Technologies > Automotive
Engineering and Technology >
Automotive Vehicle Operations
Quality Management Systems
Providers and Industry Training Organisations must be accredited by a recognised Quality Assurance Body
before they can register credits from assessment against standards. Accredited providers and Industry
Training Organisations assessing against standards must engage with the moderation system that applies to
those standards. Accreditation requirements and the moderation system are outlined in the associated
Accreditation and Moderation Action Plan (AMAP) for each standard.
MITO New Zealand Incorporated
SSB Code 101542
 New Zealand Qualifications Authority 2016