Qualification details
Title
New Zealand Diploma in Tourism and Travel (Level 6)
Version
1
Qualification type
Diploma
Level
6
Credits
120
NZSCED
080701
Management and Commerce > Tourism > Tourism Studies
Qualification developer
ServiceIQ
Next review
December 2018
Approval date
20 February 2014
Strategic purpose
statement
The purpose of this qualification is to provide the tourism and travel industries
with individuals who can contribute to, and lead the effective implementation of
processes in the tourism industry and proactively support and enhance the
visitor experience, and through their skills and knowledge uphold the
importance of tourism to the New Zealand economy. The qualification will
benefit the community by enhancing New Zealand’s tourism visitor
experiences and bringing economic benefits to the country.
Graduates will be able to deliver, and assist in supporting the delivery of, a
quality visitor experience across a range of organisations in the tourism and
travel industries. Their applied skills and knowledge will require taking full
responsibility for the nature, quantity and quality of outcomes, and they may
also have responsibility for leadership in developing and guiding strategic
business direction in the tourism and travel industries.
Indigenous values of manaakitanga and whanaungatanga in relation to travel
and tourism may be encompassed in the holistic outcomes of this qualification.
Outcome Statement
Graduate
profile
Graduates of this qualification will be able to:
-
analyse and evaluate local, national and international tourism operating
environments in order to effectively develop and guide strategic business
direction in the tourism industry
-
identify and analyse strategic leadership roles and styles, and the potential
impact on change management for a tourism enterprise
-
develop, analyse and critique tourism business strategic systems and
processes that enable the commercial development of a quality visitor
experience and contribute to overall sustainable business effectiveness
-
prepare effective public relations campaigns including multi-media
communications for a tourism business development
-
analyse and propose strategic business models to improve environmental
sustainability for a tourism business or tourism business development
-
develop strategic investment plans for a tourism enterprise.
Education
pathway
This qualification can lead to Bachelor Degree qualifications at Level 7.
Employment
pathway
Holders of this qualification will have the skills and knowledge to work at a
senior level in a tourism and travel related business. Roles may include future
business owners, tourism operations managers, business development
Qualification Reference 2207
© New Zealand Qualifications Authority 2013
Page 1 of 4
managers and general managers, trade development managers.
Qualification Specification
Qualification award
This qualification is awarded by the accredited provider. The formal
certification document will include the NZQF logo, ServiceIQ logo, and the logo
of the tertiary education organisation offering the programme of training
leading to the award of this qualification.
Evidence
requirements for
assuring
consistency
All TEOs either arranging training or delivering programmes that lead to the
award of the qualification are required to participate in a consistency process
scheduled by NZQA.
Further information can be found on the NZQA website.
Evidence will include the following:

Industry feedback

Self evaluation (e.g. programme evaluation reports, moderation
outcomes, etc)

Graduate feedback

Progression/destination information

Evidence of relevant ‘real world’ learning experiences, which may
include

Credit transfer and
recognition of prior
learning
arrangements
o
Programmed events (e.g. expos, product launches,
roadshows, visitor hosts, etc.)
o
Work experience
o
Work placements
o
Work (employment)
o
Portfolio of relevant experience
Any other relevant evidence as appropriate.
ServiceIQ recognises prior learning achieved within both formal and informal
settings. For full details, contact ServiceIQ, direct phone 0800 863 693 or by
email – qualifications@serviceiq.org.nz.
Processes may include:
-
recognition for people who have worked in industry for a period of time
who have not had any formal recognition of their skills
-
assisting people to upgrade previously gained qualifications
-
credit for learning achieved in previously gained qualifications that aligns
with outcomes in this qualification.
Accredited providers delivering programmes that lead to award of this
qualification must transfer credit and recognise prior learning in accordance
with their own credit recognition policies and procedures.
Credit transfer will be automatic where assessment standards are used for
Qualification Reference 2207
© New Zealand Qualifications Authority 2013
Page 2 of 4
assessment within programmes of study or training leading to this qualification.
Minimum standard
of achievement and
standards for grade
endorsements
(where applicable)
Achieved
Prerequisites to
meet regulatory
body or legislative
requirements
(where applicable)
Not applicable
Other conditions
for qualification
The use of the term Tourism in the graduate profile is a generic term and refers
to the Tourism and Travel industries in a holistic sense.
Specific conditions relating to the Graduate profile
Qualification outcomes
Conditions
Mandatory
or Optional
1
Suggested standard:
Optional
Analyse and evaluate local,
national and international tourism
operating environments in order to
effectively develop and guide
strategic business direction in the
tourism industry
13172 Research the requirements for
establishing and operating a small to
medium size tourism or travel workplace
Level 6 Credit 15
or
Level 6
Credit 20
2
NZDipBus Prescription 685 Tourism
Industry Management Level 6 Credit 20
Identify and analyse strategic
leadership roles and styles, and
the potential impact on change
management for a tourism
enterprise
Optional
Level 6
Credit 20
3
Develop, analyse and critique
tourism business strategic systems
and processes that enable the
commercial development of a
quality visitor experience and
contribute to overall sustainable
business effectiveness
Suggested standard:
Optional
26262: Analyse customer service and
develop a customer service strategy for a
tourism or travel workplace
Level 6 Credit 8
Level 6
Credit 20
4
Prepare effective public relations
campaigns including multi-media
communications for a tourism
Suggested standard:
Optional
11593 Manage and implement a public
relations programme Level 6 Credit 10
Qualification Reference 2207
© New Zealand Qualifications Authority 2013
Page 3 of 4
business development
Level 6
Credit 20
5
Analyse and propose strategic
business models to improve
environmental sustainability for a
tourism business or tourism
business development
Level 5
Credit 20
6
Develop strategic investment plans
for a tourism enterprise
Level 6
Suggested standards:
Optional
20675 Analyse the process for marketing
tourism destinations and its application
Level 5 Credit 6
13175 Analyse the relationship between the
concepts of recreation, leisure and tourism
Level 5 Credit 3
8637 Demonstrate knowledge of the
concepts of supply and demand in tourism
Level 5 Credit 6
Suggested standard:
Optional
5552 Plan and establish a visitor facility
Level 6 Credit 20
Credit 20
Republication information
Version 1 of this qualification was republished in March 2015 to update the Evidence requirements for
assuring consistency.
Qualification Reference 2207
© New Zealand Qualifications Authority 2013
Page 4 of 4