Qualification details
Title
New Zealand Diploma in Tourism and Travel (Level 5)
Version
Level
1
Qualification type
Diploma
5
Credits
120
NZSCED
080701
Management and Commerce > Tourism > Tourism Studies
Qualification developer
ServiceIQ
Next review
December 2018
Approval date
20 February 2014
Strategic purpose
statement
The purpose of this qualification is to provide the tourism and travel industries
with individuals who can contribute to the effective implementation of
processes in the tourism industry and proactively support and enhance the
visitor experience, and through their skills and knowledge uphold the
importance of tourism to the New Zealand economy. The qualification will
benefit the community by enhancing New Zealand’s tourism visitor
experiences and bringing economic benefits to the country.
Graduates will be able to deliver, and assist in supporting the delivery of, a
quality visitor experience across a range of organisations in the tourism and
travel industries. Their applied skills and knowledge will require taking full
responsibility for the nature, quantity and quality of outcomes, and they may
also have some responsibility for the management of learning and
performance of others.
Indigenous values of manaakitanga and whanaungatanga in relation to travel
and tourism may be encompassed in the holistic outcomes of this qualification.
Outcome Statement
Graduate
profile
Graduates of this qualification will be able to:
-
apply effective verbal and written communication skills in order to
communicate with diverse audiences in the tourism industry, to proactively
support the visitor experience
-
manage workplace practices required of a tourism workplace including:
self-management, effective time and task management, and compliance
with relevant Acts and legislation
-
analyse and evaluate local, national and international tourism operating
environments in order to support decision-making in the tourism industry
-
develop, analyse and critique tourism business systems and processes
that enable the delivery of a quality visitor experience and contribute to
overall business effectiveness.
Education
pathway
This qualification can lead to the New Zealand Diploma in Tourism and Travel
(Level 6) [Ref: 2207].
Employment
pathway
Holders of this qualification will have the skills and knowledge to work in senior
positions in the tourism and travel industry. Roles may include tourism
operations advisors, business development coordinators, trade development
advisors.
Qualification Reference 2206
© New Zealand Qualifications Authority 2013
Page 1 of 4
Qualification Specification
Qualification award
This qualification is awarded by the accredited provider. The formal
certification document will include the NZQF logo, ServiceIQ logo, and the logo
of the tertiary education organisation offering the programme of training
leading to the award of this qualification.
Evidence
requirements for
assuring
consistency
All TEOs either arranging training or delivering programmes that lead to the
award of the qualification are required to participate in a consistency process
scheduled by NZQA.
Further information can be found on the NZQA website.
Evidence will include the following:

Industry feedback

Self evaluation (e.g. programme evaluation reports, moderation
outcomes, etc)

Graduate feedback

Progression/destination information

Evidence of relevant ‘real world’ learning experiences, which may
include

Credit transfer and
recognition of prior
learning
arrangements
o
Programmed events (e.g. expos, product launches,
roadshows, visitor hosts, etc.)
o
Work experience
o
Work placements
o
Work (employment)
o
Portfolio of relevant experience
Any other relevant evidence as appropriate.
ServiceIQ recognises prior learning achieved within both formal and informal
settings. For full details, contact ServiceIQ, direct phone 0800 863 693 or by
email – qualifications@serviceiq.org.nz.
Processes may include:
-
recognition for people who have worked in industry for a period of time
who have not had any formal recognition of their skills
-
assisting people to upgrade previously gained qualifications
-
credit for learning achieved in previously gained qualifications that aligns
with outcomes in this qualification.
Accredited providers delivering programmes that lead to award of this
qualification must transfer credit and recognise prior learning in accordance
with their own credit recognition policies and procedures.
Credit transfer will be automatic where assessment standards are used for
assessment within programmes of study or training leading to this qualification.
Minimum standard
of achievement and
Achieved
Qualification Reference 2206
© New Zealand Qualifications Authority 2013
Page 2 of 4
standards for grade
endorsements
(where applicable)
Prerequisites to
meet regulatory
body or legislative
requirements
(where applicable)
Not applicable
Other conditions
for qualification
Please note credit for unit standard 13173 can only be used once to meet the
outcomes of this qualification.
The use of the term Tourism in the graduate profile is a generic term and refers
to the Tourism and Travel industries in a holistic sense.
Specific conditions relating to the Graduate profile
Qualification outcomes
Conditions
Mandatory
or Optional
1
Suggested standard:
Optional
Apply effective verbal and written
communication skills in order to
communicate with diverse
audiences in the tourism industry,
to proactively support the visitor
experience
9692 Deliver an oral presentation to an
audience Level 5 Credit 4
Level 5
Credit 10
2
Manage workplace practices
required of a tourism workplace
including: self-management,
effective time and task
management, and compliance with
relevant Acts and legislation
Level 5
Credit 10
3
Analyse and evaluate local,
national and international tourism
operating environments in order to
support decision-making in the
tourism industry
Level 5
Credit 50
Suggested standards:
Optional
13173 Analyse tourism and travel systems
and structures Level 5 Credit 5
25351 Apply tour group leadership skills
Level 5 Credit 6
21336 Lead a group/team to achieve an
objective (s) with some complexity Level 5
Credit 5
Suggested standards:
Optional
8637 Demonstrate knowledge of the
concepts of supply and demand in tourism
Level 5 Credit 6
13173 Analyse tourism and travel systems
and structures
Level 5 Credit 5
13175 Analyse the relationship between the
concepts of recreation, leisure and tourism
Level 5 Credit 3
20488 Analyse the current state of, and
factors impacting on the future of, New
Zealand tourism and travel
Level 5 Credit 8
Qualification Reference 2206
© New Zealand Qualifications Authority 2013
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26255 Conduct business research Level 5
Credit 10
NZDipBus Prescription 580 Principles of
Tourism Level 5 Credit 20
4
Develop, analyse and critique
tourism business systems and
processes that enable the delivery
of a quality visitor experience and
contribute to overall business
effectiveness
Level 5
Credit 50
Suggested standards:
Optional
20675 Analyse the process for marketing
tourism destinations and its application
Level 5 Credit 6
26261 Explain and analyse the social,
cultural, environmental, and community
contexts of a tourism or travel workplace
Level 5 Credit 8
5553 Formulate and establish a visitor
event or series Level 5 Credit 15
Transition information
Replacement
information
This qualification replaced the National Diploma in Tourism (Management)
[Ref: 0473].
People currently working towards the replaced qualification may either complete the requirements for
that qualification by 31 December 2017 or transfer to this qualification. The last date for entry into
programmes leading to Ref: 0473 is 31 December 2015.
It is the intention of ServiceIQ that no existing trainee should be disadvantaged by these transition
arrangements. Any person who considers they have been disadvantaged may appeal to:
ServiceIQ
PO Box 25522
Wellington 6146
Telephone 0800 863693
Fax
04 8175399
Email qualifications@serviceiq.org.nz
Republication information
Version 1 of this qualification was republished in March 2015 to update the Evidence requirements for
assuring consistency.
Qualification Reference 2206
© New Zealand Qualifications Authority 2013
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