Qualification details
Title
New Zealand Certificate in Tourism (Level 3) with strands in Visitor
Experience, Tourism and Travel, and Aviation
Version
1
Qualification type
Certificate
Level
3
Credits
40-60
NZSCED
080701
Management and Commerce > Tourism > Tourism Studies
Qualification developer
ServiceIQ
Next review
December 2018
Approval date
20 February 2014
Strategic purpose
statement
The purpose of this qualification is to provide the tourism, travel, or aviation
industry with individuals who can support and enhance the visitor experience,
and through their skills and knowledge uphold the importance of tourism to
the New Zealand economy. The qualification will benefit the community by
enhancing New Zealand’s tourism visitor experiences and bringing economic
benefits to the country.
Graduates with the Visitor Experience strand will be able to engage with, and
support visitors in a variety of Tourism visitor experience settings. Applied
skills and knowledge will be at entry level to meet the needs of a Tourism
business employing new staff and seasonal workers, working under limited
supervision.
Graduates with the Tourism and Travel strand will have core knowledge, skills
and personal attributes sufficient for entry level positions in the New Zealand
Tourism and Travel industry. Holders of this qualification will be capable of
operating at an entry level under limited supervision.
Graduates of the Aviation strand will have core aviation knowledge, skills and
personal attributes sufficient for entry level positions in the New Zealand
Aviation industry. Holders of this qualification will be capable of operating at
an entry level under limited supervision.
Indigenous values of manaakitanga and whanaungatanga in relation to travel
and tourism may be encompassed in the holistic outcomes of this
qualification.
Outcome Statement
Graduate
profile
Graduates of this qualification will be able to:
-
implement basic customer service skills, applying appropriate
communication, literacy and numeracy skills, to enhance the visitor
experience
-
apply workplace practices required of an aviation, tourism or travel
workplace including: teamwork, timeliness, and compliance with relevant
Acts and health and safety legislation.
Graduates with the Visitor Experience strand will also be able to:
-
proactively engage with and support visitors to enhance their visitor
experience, through using in-depth local knowledge on destination
attributes and tourism offerings for their region.
Graduates with the Tourism and Travel strand will also be able to:
-
apply knowledge of major New Zealand tourism destinations in terms of
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characteristics relevant to visitors to enhance the visitor experience
-
recognise the importance of the tourism and travel industry to the New
Zealand economy, including the structure and operations of the New
Zealand inbound and outbound tourism and travel industries to
demonstrate an understanding of the context they work within.
Graduates with the Aviation strand will also be able to:
-
apply knowledge of aviation security, dangerous goods, and aviation law
to an aviation sector workplace
-
apply knowledge of aviation terminology, principles of flight, and key
aircraft components to an aviation sector workplace.
Education
pathway
This qualification can lead to the New Zealand Certificate in Tourism (Level 4)
with Operations and Visitor Information endorsements [Ref: 2202], the New
Zealand Certificate in Tour Guiding (Level 4) [Ref: 2203], or the New Zealand
Certificate in Travel (Level 4) [Ref: 2204].
Employment
pathway
Holders of this qualification will have the skills and knowledge to work in a
variety of entry level roles within Tourism, Travel, or the wider Aviation sector.
Roles may include:
Visitor experience – attraction assistants, front office position, ticket sales
Travel and Tourism – reservation consultant, visitor host, booking assistant,
rental vehicle operations, front desk administration
Aviation – passenger services.
Qualification Specification
Qualification award
This qualification is awarded by the accredited provider. The formal
certification document will include the NZQF logo, ServiceIQ logo, and the logo
of the tertiary education organisation offering the programme of training
leading to the award of this qualification.
Evidence
requirements for
assuring
consistency
All TEOs either arranging training or delivering programmes that lead to the
award of the qualification are required to participate in a consistency process
scheduled by NZQA.
Further information can be found on the NZQA website.
Evidence will include the following:

Industry feedback

Self evaluation (e.g. programme evaluation reports, moderation
outcomes, etc)

Graduate feedback

Progression/destination information

Evidence of relevant ‘real world’ learning experiences, which may
include
o
Programmed events (e.g. expos, product launches,
roadshows, visitor hosts, etc.)
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
Credit transfer and
recognition of prior
learning
arrangements
o
Work experience
o
Work placements
o
Work (employment)
o
Portfolio of relevant experience
Any other relevant evidence as appropriate.
ServiceIQ recognises prior learning achieved within both formal and informal
settings. For full details, contact ServiceIQ, direct phone 0800 863 693 or by
email – qualifications@serviceiq.org.nz.
Processes may include:
-
recognition for people who have worked in industry for a period of time
who have not had any formal recognition of their skills
-
assisting people to upgrade previously gained qualifications
-
credit for learning achieved in previously gained qualifications that aligns
with outcomes in this qualification.
Accredited providers delivering programmes that lead to award of this
qualification must transfer credit and recognise prior learning in accordance
with their own credit recognition policies and procedures.
Credit transfer will be automatic where assessment standards are used for
assessment within programmes of study or training leading to this qualification.
Minimum standard
of achievement and
standards for grade
endorsements
(where applicable)
Achieved
Prerequisites to
meet regulatory
body or legislative
requirements
(where applicable)
Not applicable
Optional conditions
for qualification
Not applicable
Specific conditions relating to the Graduate profile
Qualification outcomes
Conditions
Mandatory
or Optional
1
Suggested standards:
Optional
Implement basic customer service
skills, applying appropriate
communication, literacy and
numeracy skills, to enhance the
visitor experience
Level 3
Credit 20
23759 Provide customer service
experiences in a tourism workplace Level 3
Credit 10
18226 Demonstrate cross-cultural
communication for the tourism and travel
industry Level 3 Credit 3
23769 Demonstrate knowledge of the sales
function within a tourism workplace Level 3
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Credit 3
17384 List and use a range of te reo Māori
greetings and farewells in tourism Level 3
Credit 3
2
Apply workplace practices required
of an aviation, tourism or travel
workplace including: teamwork,
timeliness, and compliance with
relevant Acts and health and
safety legislation
Level 3
Credit 10
Suggested standards:
Optional
25352 Demonstrate and apply knowledge
of environmental responsibility in a tourism
workplace Level 3 Credit 4
23768 Describe the legal rights and
responsibilities of employees and
employers in a tourism workplace Level 3
Credit 5
18227 Demonstrate knowledge of support
mechanisms for customers with specific
needs Level 3 Credit 2
Visitor Experience strand
3
Proactively engage with and
support visitors to enhance their
visitor experience, through using
in-depth local knowledge on
destination attributes and tourism
offerings for their region
Level 3
Suggested standards:
Optional
24733 Describe and promote a New
Zealand tourist destination Level 3 Credit 4
17788 Identify, and explain the history of,
natural attractions and significant sites in
tourism Māori Level 3 Credit 5
Credit 10
Tourism and Travel strand
4
Apply knowledge of major New
Zealand tourism destinations in
terms of characteristics relevant to
visitors to enhance the visitor
experience
Level 3
Credit 15
5
Recognise the importance of the
tourism and travel industry to the
New Zealand economy, including
the structure and operations of the
New Zealand inbound and
outbound tourism and travel
industries to demonstrate an
understanding of the context they
work within
Level 3
Credit 15
Suggested standards:
Optional
18212 Demonstrate knowledge of New
Zealand as a tourist destination Level 3
Credit 8
18228 Demonstrate knowledge of specific
New Zealand regions as tourist destinations
Level 3 Credit 8
Suggested standards:
Optional
23766 Demonstrate knowledge of the
tourism industry Level 3 Credit 5
23755 Identify and self-evaluate the
demands of a specific role in a tourism
workplace Level 3 Credit 3
25504 Demonstrate knowledge of retail
travel operations Level 3 Credit 4
25509 Demonstrate knowledge of
wholesale travel operations Level 3 Credit 4
Aviation strand
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6
Apply knowledge of aviation
security, dangerous goods, and
aviation law to an aviation sector
workplace.
Optional
Level 3
Credit 15
7
Apply knowledge of aviation
terminology, principles of flight,
and key aircraft components to an
aviation sector workplace
Optional
Level 3
Credit 5
Transition information
Replacement
information
This qualification replaced the National Certificate in Tourism (Core Skills)
(Level 3) [Ref: 0876].
People currently working towards the replaced qualification may either complete the requirements for
that qualification by 31 December 2017 or transfer to this qualification. The last date for entry into
programmes leading to Ref: 0876 is 31 December 2015.
It is the intention of ServiceIQ that no existing trainee should be disadvantaged by these transition
arrangements. Any person who considers they have been disadvantaged may appeal to:
ServiceIQ
PO Box 25522
Wellington 6146
Telephone 0800 863693
Fax
04 8175399
Email qualifications@serviceiq.org.nz
Republication information
Version 1 of this qualification was republished in March 2015 to update the Evidence requirements for
assuring consistency.
Version 1 was republished in May 2016 to include the indicative credit value for outcome 7.
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