NZQA registered unit standard
28066 version 2
Page 1 of 4
Title
Negotiate a complex spoken exchange (EL)
Level
4
Purpose
Credits
5
This unit standard is for people for whom English is an
additional language.
People credited with this unit standard are able to negotiate a
complex spoken exchange (EL).
Classification
Languages > English Language
Available grade
Achieved, Merit, and Excellence
Criteria for Merit
Spoken text is clear, coherent, spontaneous, and generally
fluent with some hesitation. Ideas are developed and
connected. Negotiation demonstrates the use of a range of
language features and conventions. Meaning is conveyed with
minor inconsistencies
Criteria for Excellence
Spoken text communicates ideas effectively with minimal
hesitation. Ideas are well developed. Negotiation
demonstrates the use of a wide range of language features and
conventions is used. Meaning is conveyed with minimal
inconsistencies.
Entry information
Recommended skills
and knowledge
Unit 28063, Participate in spoken transactions (EL), or
demonstrate equivalent knowledge and skills.
Explanatory notes
1
English Language (EL) refers to the acquisition of English as an additional language.
2
This unit standard can be awarded with an Achieved, Merit, or Excellence grade. For
the Achieved grade to be awarded, the outcome must be achieved as specified in the
outcome statement. For Merit grade to be awarded, the candidate must meet the
Achieved and Merit criteria. For Excellence grade to be awarded, the candidate must
meet the Achieved, Merit and Excellence criteria.
NZQA National Qualifications Services
SSB Code 130301
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
28066 version 2
Page 2 of 4
3
This unit standard is at a level comparable to the Common European Framework of
Reference B2.
4
This unit standard may contribute to the New Zealand Certificate in English
Language (Level 4) [Ref: 1883] for the general, workplace and academic qualifiers.
Assessment of the academic qualifier will also require assessment against English
for Academic Purposes Level 4 unit standards, in the subfield Languages. These
standards can be accessed at
http://www.nzqa.govt.nz/framework/explore/domain.do?frameworkId=2011717366#st
andards.
5
All assessment activities must be conducted in English, which must not be the
candidate’s first language.
6
It is recommended that:
i the outcomes are assessed as part of an integrated unit of work, relevant to the
learning context of the candidate;
ii assessment be conducted in conjunction with assessment against other English
Language unit standards at this level.
7
Clarification to understand the requirements of the task may be requested by the
candidate.
8
The interaction may be simulated or an authentic situation. Two candidates may be
assessed simultaneously, but each candidate must fulfil the requirements of the unit
standard independently.
9
For the purposes of moderation, the assessment must be recorded audio-visually.
Guidelines for digital visual submissions for moderation can be found at:
http://www.nzqa.govt.nz/qualificationsstandards/qualifications/ncea/subjects/preparing-digital-visual-submissions-formoderation/.
10
Each exchange:
i must be approximately 6 to 10 minutes in duration;
ii must involve a minimum of two participants, face-to-face;
iii may include but is not limited to – complex goods or services transaction;
negotiation with landlord, education provider, travel agent, employer, service
provider.
11
Assessment support material for English Language unit standards can be found at
www.nzqa.govt.nz/asm.
12
Definitions
A limited range of language features and conventions refers to the selection and use
of language features and conventions appropriate to topic, purpose, participants and
context.
A range of language features and vocabulary refers to the selection and use of
language features and vocabulary to progress the negotiation.
A wide range of language features and vocabulary refers to the selection of a variety
of language features and general and topic related vocabulary used effectively to
progress the negotiations.
NZQA National Qualifications Services
SSB Code 130301
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
28066 version 2
Page 3 of 4
Developed refers to information being expanded on or clarified by adding detail with
explanations, examples and/or evidence.
Well-developed ideas refer to the linking and explaining of additional details.
Coherent refers to the presentation of ideas in a clear and comprehensible manner.
Complex exchange refers to an interaction with a negotiated outcome.
Conventions refer to verbal and non-verbal strategies such as, negotiating, clarifying,
confirming, asking for repetition, giving or responding to feedback, assertive
strategies; and behaviour and register appropriate to the context.
Errors refer to systematic use of incorrect language features.
Fluent refers to a smooth flow of language with few unnatural pauses.
Inconsistencies refer to a lack of control in language features, where the candidate
can self-correct, if necessary.
Spontaneous refers to responses that are natural and unrehearsed. It may include
the candidate adjusting learnt language patterns to suit the negotiation.
Outcomes and evidence requirements
Outcome 1
Negotiate a complex spoken exchange (EL).
Range
must include a minimum of two people, each person contributing a minimum of
ten turns.
Evidence requirements
1.1
Spoken text is generally clear, coherent and spontaneous. Ideas are relevant to
the topic, purpose, and context. A limited range of language features and
conventions is used with control. Spoken exchange may contain errors and
inconsistencies, but these do not interfere with meaning.
Range
Planned review date
language features include – grammatical, lexical and phonological
features;
grammatical features may include but are not limited to – tense,
modality, question forms, connectives, response forms to support
communication;
lexical features may include but are not limited to – word choice,
grammatical form of words, collocation, register;
phonological features include – pronunciation, intonation, stress,
pace, audibility, rhythm.
31 December 2017
NZQA National Qualifications Services
SSB Code 130301
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
28066 version 2
Page 4 of 4
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
17 October 2013
N/A
Rollover and
Revision
2
21 May 2015
N/A
Consent and Moderation Requirements (CMR) reference
0226
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Comments on this unit standard
Please contact NZQA National Qualifications Services nqs@nzqa.govt.nz if you wish to
suggest changes to the content of this unit standard.
NZQA National Qualifications Services
SSB Code 130301
 New Zealand Qualifications Authority 2016