NZQA registered unit standard
28055 version 2
Page 1 of 4
Title
Demonstrate understanding of complex spoken instructions (EL)
Level
4
Purpose
Credits
5
This unit standard is for people for whom English is an
additional language.
People credited with this unit standard are able to demonstrate
understanding of complex spoken instructions (EL).
Classification
Languages > English Language
Available grade
Achieved
Entry information
Recommended skills
and knowledge
Unit 28052, Demonstrate understanding of detailed spoken
instructions (EL), or demonstrate equivalent knowledge and
skills.
Explanatory notes
1
English Language (EL) refers to the acquisition of English as an additional language.
2
This unit standard is at a level comparable to the Common European Framework of
Reference B2.
3
This unit standard may contribute to the New Zealand Certificate in English
Language (Level 4) [Ref: 1883] for the general, workplace and academic qualifiers.
Assessment of the academic qualifier will also require assessment against English
for Academic Purposes Level 4 unit standards, in the subfield Languages. These
unit standards can be accessed at
http://www.nzqa.govt.nz/framework/explore/domain.do?frameworkId=2011717366.
4
All assessment activities must be conducted in English, which must not be the
candidate’s first language.
5
It is recommended that:
i the outcomes are assessed as part of an integrated unit of work, relevant to the
learning context of the candidate;
ii assessment be conducted in conjunction with assessment against other English
Language unit standards at this level.
NZQA National Qualifications Services
SSB Code 130301
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
28055 version 2
Page 2 of 4
6
Candidates need to be given time to read the assessment task before listening.
Clarification of task may be requested by the candidate, as long as this does not lead
the candidate to the correct answer.
7
Each set of spoken instructions for this unit standard:
i must contain information that is relevant to the candidate;
ii must be a mixture of direct and indirect instructions;
iii must include some degree of obligation;
iii must involve tasks familiar to the candidate;
iv must be appropriate to the spoken mode, or a text which is designed for oral
delivery;
v must be delivered in clear and comprehensible speech;
vi may involve simulated or actual tasks;
vii may include instructions for a workplace or study task, for an event or excursion,
for the operation of specialised equipment, for a specialised activity or project.
8
Spoken instructions may be repeated once only. Instructions can be listened to faceto-face, or in audio or audio-visual format. If audio-visual materials are used, these
must not include large amounts of written text or explicit visual prompts.
9
The assessor must be satisfied that the candidate can independently demonstrate
competence against the unit standard.
10
Candidate’s responses may be oral, written or by demonstration. If responses are
oral or by demonstration, they must not be heard or observed by other candidates.
Responses may contain minor textual or linguistic inaccuracies, but errors must not
obscure meaning. This standard assesses listening skills, not spoken, reading or
written skills.
11
Assessment support material for English Language unit standards can be found at
www.nzqa.govt.nz/asm.
12
Definitions
Complex spoken instructions refer to instructions that include supporting detail, which
may include but is not limited to – expansion, clarification, explanation.
Degree of obligation refers to order, priority, conditions using:
- modals eg should, must
- noun phrases eg A possibility of..; adjectives eg An important point is…/A good
idea is…
- adverbs eg strongly advise.. /You probably need to …
Direct instructions refer to the use of imperative forms.
Indirect instructions refer to the use of questions and statements using modals,
conditionals, passive voice and lexical phrases, such as It’s a good idea to….
Multi-step instructions refer to two or more related steps in the same sentence.
NZQA National Qualifications Services
SSB Code 130301
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
28055 version 2
Page 3 of 4
Outcomes and evidence requirements
Outcome 1
Demonstrate understanding of complex spoken instructions (EL).
Range
minimum of three spoken sets of instructions, each on different topics, with
different speakers, assessed on separate occasions;
each set must be a minimum of eight instructions, five of which are multi-step,
and must contain information necessary to complete the task
Evidence requirements
1.1
The purpose of the set of instructions is identified. Understanding of complex
spoken instructions is demonstrated by identifying the meaning of direct and
indirect instructions and the degree of obligation to carry out instructions.
Planned review date
31 December 2017
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
17 October 2013
N/A
Rollover and
Revision
2
21 May 2015
N/A
Consent and Moderation Requirements (CMR) reference
0226
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
NZQA National Qualifications Services
SSB Code 130301
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
28055 version 2
Page 4 of 4
Comments on this unit standard
Please contact NZQA National Qualifications Services nqs@nzqa.govt.nz if you wish to
suggest changes to the content of this unit standard.
NZQA National Qualifications Services
SSB Code 130301
 New Zealand Qualifications Authority 2016