Te Hono o te Kahurangi: Qualification details
Title
Te Pou Tautoko i te Ora (Kaupae 4)
New Zealand Certificate in Social Services (Level 4)
Version
1
Qualification type
Certificate
Level
4
Credits
120
NZSCED
090511
Society and Culture > Human Welfare Studies and Services >
Community Client Care
DAS classification
349
Māori > Hauora
Qualification developer
NZQA Māori Qualifications Services
Next review
December 2019
Approval date
Dd Mmmm YYYY
Strategic purpose
statement
The purpose of this qualification is to provide whānau, hapū, iwi, hapori, and
relevant public sectors, with people who have the knowledge and skills to deliver
whānau-centred health and/or social services to tangata Māori and their whānau.
This qualification is intended for people who currently, or are able to demonstrate
equivalent knowledge and experience of, working with tangata Māori and their
whānau, in a health and/or social service context.
Graduates of this qualification are able to apply, under supervision, whānaucentred approaches to the delivery of health and/or social services, which meet
the: needs and aspirations of tangata Māori and their whānau; and legislative
requirements.
Whanaungatanga
This kaupapa highlights the importance of Māori cultural values, te reo Māori,
tikanga and kawa in establishing, building and maintaining quality relationships
within and between: tangata Māori with a disability and their whānau; hapū, iwi
and hapori; health and/or social service providers; and other key stakeholders.
Kaitiakitanga
This kaupapa refers to the skills and knowledge needed to support the protection,
maintenance and strengthening of the mauri, mana and tapu of tangata Māori
and their whānau, through the delivery of culturally appropriate, effective and
timely health and/or social services.
Guiding principles
Pukengatanga
This kaupapa highlights the importance of: keeping abreast of new knowledge,
technologies and models of whānau-centred; and the ability to self-reflect on ones
own model of practice as part of continuous self-improvement; and sharing lessons
learnt with other practitioners, providers, whānau and other key stakeholders.
Manaakitanga
This kaupapa signifies as fundamental the ability of whānau-centred practitioners,
to work with tangata Māori, together with their whānau, in: a caring, manaenhancing and culturally appropriate way; and where the focus is on strengths
and abilities, not weaknesses, problems or deficits.
Rangatiratanga
This kaupapa emphasises the importance of practitioners having the knowledge,
skills and experience to lead the delivery of whānau-centred health and/or social
services to tangata Māori and their whānau, including: knowledge of local kawa
and tikanga; use of te reo Māori; role-modelling positive behaviours based on
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kaupapa Māori principles; and meeting legal and ethical requirements in a
professional manner.
Qualification outcome statements
Graduates of this qualification will be able to:
 Demonstrate whanaungatanga by incorporating, analysing and reporting on
the relevant skills and strategies to effectively manage communications and
relationships across a range of stakeholders.
 Demonstrate kaitiakitanga by incorporating into personal practice, Whānau
Ora and relevant legislative requirements as part of a whānau-centred
approach to health and/or social service delivery.
Graduate profile
 Demonstrate pūkengatanga by assessing the effectiveness of practice
management tools, processes and resources, in supporting the delivery of
whānau-centred health and/or social services to tangata Māori and their
whānau.
 Demonstrate manaakitanga by incorporating into daily practice, the
principles of Whānau Ora, te reo Māori and tikanga Māori, when engaging
with tangata Māori, their whānau, hapū, iwi and hapori.
 Demonstrate rangatiratanga by applying culturally and ethically appropriate
practices, behaviours and beliefs, which support the health and/or social
service needs and aspirations of tangata Māori and their whānau.
Education pathway
Employment /
Cultural /
Community
pathway
Subject to any pre-requisites, students may continue their study with another
provider to a Level 5 qualification, including:
 New Zealand Diploma in Whanau Ora (Level 5) [Ref: tbc]
 New Zealand Diploma in Te Pou Tautoko in te Ora (Level 5) [Ref: tbc]
 New Zealand Diploma in Kaupapa Māori Public Health (Level 5) [Ref: tbc]
Graduates of this certificate will have the transferable skills and knowledge to
undertake roles as:
 Kaiawhina for NGO
 Māori Health Advisor/Advocate
 Customs Officer
 Community Worker.
Graduates of this qualification will also be able to contribute to meeting the needs
and achieving the aspirations of tangata Māori, whānau, hapū, iwi, and hapori by
undertaking roles in:
 Pick ups
 Call line
 On call for Non-Government Organisations
 District Health Board support staff as kaiawhina
Qualification specifications
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This qualification will be awarded to people who have met the requirements
of the graduate outcomes.
Awarding bodies for this qualification will be any education organisation
accredited under section 38 of the Education Amendment Act 2011 to
deliver a programme leading to the qualification.
Qualification award
The certificate will display the NZQF logo and the name and logo of the
tertiary education organisation (TEO) offering the training leading to the
award of the qualification, the full qualification title, NZQA reference number,
and the date of award of the qualification.
If the TEO has been awarded the Mātauranga Māori Evaluative Quality
Assurance (MMEQA) Qual Mark for a programme of study leading to this
qualification, the certificate will also display the MMEQA Quality Mark.
The process for ensuring consistency of the Te Pou Tautoko i te Ora
graduate profiles will be evidence-based, outcomes-focussed, and grounded
in the guiding principles of this qualification and the MMEQA kaupapa Maori
principles.
Evidence for consistency
Each education organisation is responsible for preparing a summary self assessment report which uses evidence to demonstrate how well its
graduates meet the graduate profile outcomes at the appropriate threshold.
Each education organisation decides what specific evidence it will provide.
Evidence requirements
for assuring
consistency
Evidence of the following must be provided for the Te Pou Tautoko i te Ora
consistency reviews:
 Effective internal and external moderation processes, including internal
moderation results relating to graduate outcomes
 Feedback and actions taken by the education organisation in response to
feedback and must include feedback from - graduates, current students,
tutors/assessors, and graduate destinations (such as employers, next
programme provider, the community/other stakeholders).
 Portfolios of work.
 Samples of assessment materials.
 Samples of learner work.
 Programme completion data and course results.
 Moderation outcomes which may include moderation/benchmarking across
common programmes.
 Relevant MMEQA external evaluation and review data where applicable;
 Employer surveys.
 Graduate surveys.
 Whānau, hapū, iwi, hapori surveys.
Evidence of the following may be provided for the consistency reviews:
 Te Pou Tautoko i te Ora programme evaluation reports.
 Benchmarking with other providers.
 Site visit reports.
 Other relevant and reliable evidence.
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To facilitate credit transfer, education organisations must clearly demonstrate
the equivalency or comparability between each of the outcomes in the
graduate profile, and the assessment components of their programmes.
Credit transfer and
recognition of prior
learning arrangements
Education organisations must have policies and procedures in place for
managing credit transfer, and assessing recognition of prior learning and
recognition of current competency. These policies and procedures, and
associated fees must be available to candidates prior to enrolment.
Assessment standards already achieved by the candidate, may be credited to
the qualification.
Minimum standard of
achievement and
standards for grade
endorsements
The minimum standard of achievement required for award of the qualification
will be the achievement of all of the outcomes in the graduate profile through
successful completion of an NZQA approved programme.
Entry requirements
(including
prerequisites to meet
regulatory body or
legislative
requirements)
There are no mandatory prerequisites to meet regulatory body, or legislative
requirements for this qualification.
Qualification conditions
Overarching conditions relating to the qualification
Conditions for
programme structure
The context for the delivery of programmes leading to the award of Te Pou
Tautoko i te Ora (Level 4) qualification actively supports Māori preferred
ways of teaching, learning, learning support, and pastoral care.
The programme has in place appropriate mechanisms/protocols, to ensure
tangata whenua and/or mana whenua are engaged, involved and consulted
with regard to local tikanga and kawa as it pertains to the outcomes of the
qualification.
Conditions for
programme context
Other conditions
Mechanisms/protocols may include, but are not limited to:
 Relationship strategy and supporting operational policies and
requirements.
 Designated Māori relationship role/position.
 Provisions for kuia, koroua or whānau, hapū or iwi knowledge holders
acting in an advisory capacity
All programmes leading to a qualification approved under Te Hono o te
Kahurangi and listed on the NZQF, will be assessed under Mātauranga
Māori Evaluative Quality Assurance (Programmes of Study).
Qualification outcomes
Specific conditions relating to the Graduate profile
Qualification outcomes
Programme guidance
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Mandatory
or Optional
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1.
Demonstrate whanaungatanga by
analysing and reporting on the relevant
skills and strategies to effectively
manage communications and
relationships across a range of
stakeholders.
(20 credits)
2.
Demonstrate kaitiakitanga by
incorporating into personal practice,
Whānau Ora and relevant legislative
requirements as part of a whānaucentred approach to health and/or
social service delivery.
(20 credits)
3.
Demonstrate pūkengatanga by
assessing the effectiveness of practice
management tools, processes and
resources, in supporting the delivery of
whānau-centred health and/or social
services to tangata Māori and their
whānau.
(20 credits)
4.
Demonstrate manaakitanga by
incorporating into daily practice, the
principles of Whānau Ora, te reo Māori
and tikanga Māori, when engaging
with tangata Māori, their whānau,
hapū, iwi and hapori.
(20 credits)
5.
Demonstrate rangatiratanga by
applying culturally and ethically
appropriate practices, behaviours and
beliefs, which support the health
and/or social service needs and
aspirations of tangata Māori and their
whānau.
(20 credits)
It is recommended the following topics be
included in programme development leading
to this qualification.
Optional
Basic understanding of:
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Scoping the community
Rangahau
Practicum with kaiako to contribute
Social change
Engage in relationships
Terminologies
Human Rights
Discrimination
Lifespan
Psych-Social
Sociology
Theory and Practice of Social Work
Legislation
 Understand how legislation
intertwines with Social Change
 The Treaty of Waitangi Act 1975
 Department of Social Welfare Act
1971
 Social Welfare (transitional
Provisions) Act 1990
 Education Act 1964
Strategies
 Working with Māori
 Working with Pasifica
 Social work interventions
 Puao Te-Ata-Tu
Policies
 Social Work and Social Policy
 Policy and practice
 Policy issues
 Child Welfare
Whānau Ora - Health, Justice,
Education, Housing, Social Welfare
Social Welfare benefits
Social Welfare Services
Community work
 Ministry of Social Development
Transition information
Replacement information
The last date for entry into programmes leading to the replaced qualification is 31 December 2015.
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Learners currently working towards the replaced qualification must complete the requirements by 31
December 2018 when the qualification will be discontinued. From that date no results can be reported
against the qualification.
It is the intention of NZQA Māori Qualifications Services that no existing learner should be disadvantaged
by these transition arrangements. However any person who considers they have been disadvantaged
may appeal to:
NZQA Māori Qualifications Services
PO Box 160
Wellington 6140
Telephone 04 463 3000
Email: mqs@nzqa.govt.nz
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