May 11, 2009
1:30pm to 3:00pm
LEAN 2008 & PI
2009
Website upgrades
and training
Online newsletter
banner and
template
Thank You Wiki
Procurement
Strategic Plan
Strategic
Communications
Group
CSU Biennial
Report 20072008
CSU Surveys – 11
(new-OneCard)
Recognition
Programs
•Stagger to avoid confusion or continue overlap
Award
Schedule
•Venues appropriate
•Represent all families with awards, or best nomination?
Awards
•What about small families?
•Process effective? Why decrease in nominations?
Award
Process
•Areas not addressing?
Review Approach to ABA Strategic Planning for 2008/09
LINKAGES

Sac State Strategic Plan

ABA Strategy Map (encompassing D2010 outcomes)
GUIDELINES

ABA Budget Priorities

• Service to students • Safety and health

Other Initiatives/Priorities/Areas of Focus

• Budget Planning • Capital Planning, Design & Construction
• Stewardship/compliance
• Financial Transactions & Reporting • Sustainability

FOCUS


One (or more) major goal(s) with emphasis on measuring results
◦ Ex: Cross-unit measurable goal with common theme, specific unit action plans
Doing More with Less & Best Return on Investment (ROI)
◦
◦
◦
◦
◦
Streamlining through process improvement
Improving efficiencies using technology
Cross-training for shifting/sharing duties
Goals with potential for most significant impact
Operational projects (already underway or in the queue)
DATA SOURCES

Incomplete CY goals (revise, re-state, abandon)

Survey results (common themes and issues)

Feedback (from administrators, business partners, students, staff)
PROCESS

Select one or more goal (linked to ABA Strategy Map, D2010, Sac State SP)

Set a target for each goal – specific desired quantitative/qualitative outcomes

Develop a step-by-step action plan to help map the process

Identify meaningful measures to assess progress
◦ Measure action plan, measure outcome, or measure both (leading/lagging)

Deadline August 30, 2008 to submit strategic goals, action plans, measures

(Allows for planning and use of 2008 CSU Customer Satisfaction survey results)

Schedule next D2010 Leadership Council meeting (late September 2008)
◦ Review 2007/08 final outcomes of goals
◦ Share and agree to 2008/09 plans

Introduce LEAN and Process Mapping concepts to assist goal achievement

Director of SPQI consult with families to assist goal and measure development
Enrollment I
Enrollment II
Second Year Retention Rate
6-Year and 4-Year
Graduation Rate
First-Time Freshmen Admission
Student FTE by College
Fall 2007)
Enrollment by Ethnicity
Degree by Ethnicity
ALL
Glossary
For more Information:
Enrollment
Retention and
Graduation
Admission
Student FTE
Diversity of
Enrollment
Diversity of
Degree
Steward ship
Energy Used
Key Indicators
2003/04
Targeted
Energy Use
Sustainability
•Energy Use
•Waste Diverted
•Recycling Products
2007/08
2006/07
Stewardship
•Small Business/DBE
29,906,183
43,279,696
2005/06
Safety
41,744,298
Finance
40,853,371
Operations
Campus Environment
•Deferred Maintenance
28
31
Customer Service
34
37
KWh in M illions
40
43
Employees
Does not reflect footage for new buildings:
AIRC-2005/06
Parking Structure III-2006/07
Hornet Bookstore & Broad Athletic Facility- 2007/08
ALL
Glossary
For more Information:
Sustainability
Stewardship
Safety
Finance
Operations
ABA Employees
Steward ship
Waste Diverted from Landfill
Key Indicators
Sustainability
•Energy Use
•Waste Diverted
•Recycling Products
Stewardship
•Small Business/DBE
Safety
Finance
Operations
Campus Environment
•Deferred Maintenance
Customer Service
Employees
ALL
100.00%
90.00%
80.00%
70.00%
60.00%
50.00%
40.00%
30.00%
20.00%
10.00%
0.00%
83.71%
61.63%
2005/06
51.60%
Glossary
2006/07
2007/08
% of Waste in Tons
For more Information:
Sustainability
Stewardship
Safety
Finance
Operations
ABA Employees
Steward ship
Buy Recycled Campaign- Purchase of recycled goods or
goods with post consumer waste
Key Indicators
70.0%
Sustainability
•Energy Use
•Waste Diverted
•Recycling Products
63%
60.0%
49%
50% Target
50.0%
Stewardship
•Small Business/DBE
40.0%
Safety
46%
2005/06
2006/07
30.0%
2007/08
Finance
Operations
20.0%
Campus Environment
•Deferred Maintenance
10.0%
0.0%
Customer Service
Employees
ALL
Reportable annually to the Chancellor’s Office and Department of
General Services on % of spend for eleven categories of products
compared to total purchases
Glossary
For more Information:
Sustainability
Stewardship
Safety
Finance
Operations
ABA Employees
Steward ship
Disabled Business % Compared to Total
Contract Target %
Key Indicators
6.0%
Sustainability
•Energy Use
•Waste Diverted
•Recycling Products
5.0%
4.0%
Stewardship
•Small Business/DBE
3% Target
Total Contract
Target
3.0%
Safety
Finance
2.0%
1.58%
Operations
Campus Environment
•Deferred Maintenance
1.0%
Customer Service
0.0%
Employees
Small
Business %
1.42%
0.91%
2005/06 2006/07 2007/08
ALL
Percentages obtained from the Disabled Business dollar amount compared
to the Total Contract dollar amount
Glossary
For more Information:
Sustainability
Stewardship
Safety
Finance
Operations
ABA Employees
Steward ship
Deferred Maintenance
Key Indicators
132,004,000
135,000,000
Sustainability
•Energy Use
•Waste Diverted
•Recycling Products
115,000,000
127,619,000
119,216,000
95,000,000
Stewardship
•Small Business/DBE
Deferred
Maintenace
Needs
75,000,000
Safety
Finance
55,000,000
Deferred
Maintenance
Allocations
Operations
Campus Environment
•Deferred Maintenance
Customer Service
35,000,000
15,000,000
580,600
600,000
719,000
-5,000,000
Employees
2005/06 2006/07 2007/08
ALL
Glossary
For more Information:
Sustainability
Stewardship
Safety
Finance
Operations
ABA Employees
MENU: POSSIBLE ABA DASHBOARD INDICATORS (Select @20)

CAMPUSWIDE
Campus Environment
 Facilities: Deferred Maintenance – Needs /allocations
 Facilities: Capital Construction – SF and headcount growth / PDC staffing and
budget
 RMS: Space Management, Events managed / Staffing/Budgets
Finance
 BPA: Revenue growth / Enrollment growth
 BPA: University expenditures by division
 BPA: Revenue and GF appropriation comparison
 BPA: Salary/OE division expenditures comparison to GF budget allocation
 Financial Services: Instruction equipment dollars spent
Operations
 Facilities: Operations costs, Sac State / other CSU campuses

Sustainability
 Financial Services: Buy Recycled Campaign – Purchase of recycled goods or goods
with post-consumer waste / target (50%)
 Facilities: Energy Use – energy usage / target (15% of 03-04 / 35,183,745 kWh, by
2010)
 Facilities: Waste diverted from landfill / total waste
 Facilities: LEED Certification -- % of new construction certified Silver/Gold, or LEED
categories met for each new building in LEED categories:
◦
◦
◦
◦
◦
◦
Sustainable sites
Water efficiency
Energy & atmosphere
Materials & resources
Indoor environmental quality
Innovation in design
Safety
 Police: Koykendall Ratio (Sworn FTE to Population Served)
 Police: # Property Crimes
 Police: # Vehicles Stops
 Police: # Traffic Accidents
 Police: # Crimes Against Persons
 RMS: OSHA/EPA Training / % compliance
 RMS: OSHA recordable / target (0)
 RMS: EH&S audits
Stewardship
 Financial Services: % dollars spent Small Business/Disabled Business Enterprise /
total $ spent
ABA DIVISION-WIDE



Customer Service
Various:* CSU Customer Satisfaction Survey Results (annual CSU and other)
*Participating functions – may include: Accounting, Accounts Payable, EH&S,
Facilities Services, Mail, OneCard, Parking, Police, Procurement, SFSC, Shipping &
Receiving
ABA DEPARTMENT SPECIFIC (SELECT @FOUR PER FAMILY)
Customer Service
 Police: # Campus Presentations / Trainings
 Police: # Calls for Service

Employee
 Police: # Hours POST Training
 Police: # Hours non-POST Training
Finance
 Police: # Unfunded Positions (relates to Koykendall Ratio and Dept Strat Plan)
Operations
 Financial Services: Growth in packages received/delivered / staffing decreases
 BAS: Use of online and automated services / in-person and manual processes
 BAS: Service improvements implemented #
 BAS: Pieces of mail handled / staffing levels / FTE
Sustainability
 Facilities: Recycling index
 Police: Bike hours/motor vehicle hours Ratio
 Police: Dept miles Per Gallon (all vehicles)
 Police: Maintenance cost per vehicle
 Police: Vehicle Efficiency – (Vehicle Monthly Gas + Maint / Miles)
Safety
 Facilities: OTJ Injuries
 Facilities: Safety Training completed
Reporting begins 2004/05 (if data is available)