Technical Assistance for
Civil Society Organisations
Regional Office
This project is funded
by the European Union.
Technical Assistance Service Contract for the implementation of the project
“Capacity Building of Civil Society in the IPA countries and Territories (Albania, Bosnia and
Herzegovina, Croatia, the former Yugoslav Republic of Macedonia, Kosovo under UNSCR 1249/99,
Montenegro, Serbia and Turkey).
EuropeAid/127427/C/SER/Multi
Open Call for Application
TACSO Regional Pilot E-learning Course
“CSO Management –
Practical Tools for Organisational Development Analysis”
(advanced level)
25 April – 1 July 2011
Are you looking or all-in-one tool that will help you to analyse internal aspects of your
organisation as well as external factors and actors so as to get an entire overview? You have
noticed that some internal aspects of your organisation are not working well, but you are
not sure if the motivation is the problem, leadership style, organisational culture, or even
your strategy? Your organisation has grown over time and it is now time to develop some
more stable systems to increase efficiency and effectiveness, such as M&E, finance
management, and staff development plans.
If searching for the answers to above and similar questions then this is the right course for
you because you are convinced that by advancing your internal organisational capacity you
want to improve your organisations’ performance and achieve results and impact. The
course CSO Management - Practical Tools for Organisational Development Analysis is a pilot Elearning course by TACSO that will last for ten weeks i.e. between 25 April and 1 July 2011.
The course will be held in English and take place online only. It will include self-guided
study and coaching by a Senior Expert in the area of organisational development
throughout the course adapted to your time and schedule.
Background information
The general objective of the TACSO project is to strengthen the overall capacities and
accountability of the Civil Society Organizations (CSOs) within the IPA beneficiaries and to
guarantee the quality of services and a sustainable role of the CSOs in the democratic
process. The specific objectives are:
 To increase and improve the capacity and actions of CSOs, and
 To improve the democratic role of CSOs.
TACSO Regional Office • Potoklinica 16 • 71 000 Sarajevo • t: +387 33 532 757 • f: +387 33 532 757 • e-mail: info@tacso.org
SIPU International AB Sweden • Civil Society Promotion Centre Bosnia and Herzegovina • Human Resources Development Foundation Turkey
Foundation in Support of Local Democracy Poland • Partners Foundation for Local Development Romania
Technical Assistance for
Civil Society Organisations
Regional Office
This project is funded
by the European Union.
An important project component of TACSO is Capacity Development of CSOs with the main
objective being to increase the capacity of CSO representatives in a number of key areas by
offering them new knowledge on contemporary methodologies and techniques as well as
the opportunity for exchange and practical knowledge. This encompasses regional and
national trainings (see TACSO Course Catalogue 2010/2011), regional and national
conferences, development of educational materials etc.
During the spring of 2010 TACSO implemented five Regional Training Programs targeting
experienced and well-established CSOs and their representatives. Following the successful
completion of these Training Programs and in order to further strengthen the capacities of
CSOs, TACSO has decided to develop five manuals on five different topics as well as to
offer a pilot E-learning Course on CSO Management - Practical Tools for Organisational
Development Analysis. The pilot course aims at developing a well-functioning design and
methodology for TACSO E-learning Courses to be used in the future. This E-learning course
is free of charge. Course certificate will be provided to each participant upon the completion of the
course.
E-learning course objectives
The objectives of this e-learning course are:
 To enhance knowledge and skills of selected CSO representatives from the region on
CSO management;
 To provide CSOs with tools and approaches to assess their organisation from
management perspective and develop strategic position for their organisation by
designing internal management interventions;
 To inspire, motivate and encourage CSOs to reflect and discuss on various aspects of
internal organisational development for more effective performance and action.
Who should attend this course?
You are a manger, leader or in a leadership circle and particularly interested in focusing
more on development of some aspects of your organisation. You are looking for suitable
tools that will facilitate your internal process of organisational development. You are
willing to reflect and discuss on the current situation and ready to lead your organisation
throughout the process of internal development and change together with your staff. In
addition, you want to exchange your experiences and views as well as to build networks
with other CSO managers/leaders from the countries in the Western Balkans and Turkey.
Course outline
The course takes a point of departure in the Civil Society Organisation itself, the people
within the organisation and the environment surrounding it. The focus will be on what is
known as Institutional Development (ID) and Organisational Development (OD) process
(ID/OD). Institutional Development concerns what goes on between organisations, and
how they relate to each other in terms of collaboration and competition. Organisational
Development, on the other hand, concerns the analysis of and ability to understand the
TACSO Regional Office • Potoklinica 16 • 71 000 Sarajevo • t: +387 33 532 757 • f: +387 33 532 757 • e-mail: info@tacso.org
SIPU International AB Sweden • Civil Society Promotion Centre Bosnia and Herzegovina • Human Resources Development Foundation Turkey
Foundation in Support of Local Democracy Poland • Partners Foundation for Local Development Romania
Technical Assistance for
Civil Society Organisations
This projectsure
is funded
internal workings
of anOffice
organisation and how capacity is developed in order to make
Regional
by the European Union.
that both the organisation and its staff continue to improve their work and performance. In
the course you will learn how to use different tools for applying an ID/OD process which
will bring you from formulating the problem to be resolved in the form of so called Basic
Question to Change Management. The course is guided by a number of tested methods and
approaches to ID/OD as follows:
Lesson 1: Concepts and Framework
This lesson defines and explores the basic concepts of Institutional Development and
Organisational Development (ID/OD). It also introduces you in an overview of steps in
applying an ID/OD process.
Lesson 2: The Basic Question
A Basic Question is a short statement that defines the overall issue(s) of the CSO to be explored and
addressed through an ID/OD process. It can be compared to an overall objective, though in this
case it is formulated as a question that demands an answer. The Basic Question once formulated
should be highly relevant to the CSO in question and ideally formulated by a group of stakeholders
with an interest in the organisation and able to do something about it. The Basic Question guides
the whole ID/OD process and application of tools, so it is important to ensure it is properly
formulated from the start.
Lesson 3: Quick Scan
In this part you will learn how to use Quick Scan, a tool that gives you a way of getting a
quick impression of the most relevant features of an organisation when observed from
outside. The core elements of the Quick Scan are: mission, inputs, outputs and users.
Lesson 4: Environmental Scan
This is a powerful tool that provides you with a systematic overview of external and internal factors
and actors that are of importance to your organisation’s ability to achieve long-term objectives. It
will help you to identify the potential positive or negative impact of relevant factors in the
environment of the work of your organisation as well as to reflect and take action or to adopt
yourself to your environment. The main elements of the Environmental Scan tool are: demand
factors, supply factors, policy factors and competitive, collaborative and opposing actors.
Lesson 5: Institutiogramme
TACSO Regional Office • Potoklinica 16 • 71 000 Sarajevo • t: +387 33 532 757 • f: +387 33 532 757 • e-mail: info@tacso.org
SIPU International AB Sweden • Civil Society Promotion Centre Bosnia and Herzegovina • Human Resources Development Foundation Turkey
Foundation in Support of Local Democracy Poland • Partners Foundation for Local Development Romania
Technical Assistance for
Civil Society Organisations
This tool will help
you to
identify and visualise relations between various relevant actors
inis the
This project
funded
Regional
Office
by the European Union.
institutional setting and depict the nature of their relations and interdependencies, intensity of and
potential for improving existing relations.
Lesson 6: The Integrated Organisation Model
The Integrated Organisation Model (IOM) is a tool that will help you to analyse, to describe and to
diagnose organisation and its immediate environment. IOM integrates a number of institutional
and organisational tools into one. Its main elements are all interconnected and, ideally, in balance.
The main external elements are mission, inputs, outputs, factors and actors, while its internal
elements are strategy, system, structure, management style, staff and culture.
Lesson 7: Strategic Orientation and Planning
With Strategic Orientation (SOR) as a tool you will learn how to combine internal (strengths and
weaknesses) and external (opportunities and threats) analyses to identify core elements of your
organisational strategy. In the final step of the tool SOR your will learn how to formulate your
organisations’ strategic options which will facilitate how to take action on each of your strategic
goals and translate them into performance through detailed long-term planning.
Lesson 8: Change Management
This part of the course will help you to learn how to move from the current situation to the desired
future situation i.e. how to successfully manage changes within your organisation. Here you will
get acquainted with the organisational change cycle that consists of five major phases which most
organisations go through in order to accomplish a successful change process. These phases are:
common reference (creating awareness), preparedness (creating willingness), organising (detailed
planning), implementing (developing ability) and consolidating (institutionalising change).
Each lesson will include interactive course and assessment material such as manual on CSO
Management – Practical Tools for Organisational Development Analysis, assignments, journals, quizzes,
survey, facilitation tips, questions for discussion etc. The final detailed agenda will be provided
upon the enrolment in the course. In order to make the course interactive as well as to encourage
online networking social course material such as chats, forums and wikis will be utilised.
What will you learn by the end of this course?
Upon the completed module you as course participant will be able to:





Understand all elements of institutional and organisational development;
Perform strategic analysis of your organisation including positioning in the local and
international context and identification of internal organisational strengths and
weakness;
Design institutional/organisational interventions important for strategic management of
your organisation;
Develop useful and practical documents like new/revised strategic plan, HRM and
other systems and procedures;
Successfully manage how to introduce changes in your organisation so as to
improve its performance and work.
Who can apply?
. Representatives from Civil Society Organisations, this includes non-governmental organisations,
trade unions, mass movements, cooperatives, professional associations, cultural and religious
TACSO Regional Office • Potoklinica 16 • 71 000 Sarajevo • t: +387 33 532 757 • f: +387 33 532 757 • e-mail: info@tacso.org
SIPU International AB Sweden • Civil Society Promotion Centre Bosnia and Herzegovina • Human Resources Development Foundation Turkey
Foundation in Support of Local Democracy Poland • Partners Foundation for Local Development Romania
Technical Assistance for
Civil Society Organisations
groups and grassroots
community
groups operating in the Western Balkans and Turkey This
areproject
eligible
is funded
Regional
Office
by the European Union.
to apply.
Each organisation interested in this E-learning course will nominate an individual to
participate. Once admitted to the course the participating CSO will commit itself to ensure full
participation
of its participant throughout the foreseen steps in the course including its practical
assignments that require some work in the organisation i.e. to apply the tools that s/he will
learn in this course as a part of the learning process by organising meeting, workshops
and/or similar (to be determined in the final Course Agenda).
Required qualifications of the participants

University degree or equivalent is required;

At least five years of proved practical experience in CSO management on executive,
middle management or governance positions as manager, leader, coordinator or
similar;
At least five years of experience in the work of Civil Society Organisations;
Excellent computer literacy;
Excellent command of the English language.



In order to attend the course you need to have access to a computer and Internet.
Application procedure
Interested CSOs from the countries of the Western Balkans and Turkey were requested to
submit:
 Application form submitted by applying CSO;
 Updated Curriculum Vitae of the nominated participant;
 One-page motivation letter in which the expected contribution of the project activity
to the development of the organisation will be explained;
Please send your application by 10 April 2011 at the latest to one of the following emails
depending on where your CSO is situated:
Albania, info.al@tacso.org
Croatia, info.hr@tacso.org
Bosnia and Herzegovina, info.ba@tacso.org
Kosovo under UNSCR 1244/99, info.ko@tacso.org
Montenegro, info.me@tacso.org
Serbia, info.rs@tacso.org
Turkey, info.tr@tacso.org
Former Yugoslav Republic of Macedonia, info.mk@tacso.org
Only selected CSOs will be contacted. Upon the enrolment you will be provided with manual
on CSO Management – Practical Tools for Organisational Development, Guide for use of TACSO
E-learning Tool, Course Agenda, practical assignments/exercises etc. These materials will
TACSO Regional Office • Potoklinica 16 • 71 000 Sarajevo • t: +387 33 532 757 • f: +387 33 532 757 • e-mail: info@tacso.org
SIPU International AB Sweden • Civil Society Promotion Centre Bosnia and Herzegovina • Human Resources Development Foundation Turkey
Foundation in Support of Local Democracy Poland • Partners Foundation for Local Development Romania
Technical Assistance for
Civil Society Organisations
project is funded
be sent to yourRegional
organisation.
EOffice You will be given a password so as to be able toThisaccess
learning Tool where the course will take place.
by the European Union.
In order to ensure good representation of CSOs in our project activities, we strongly
encourage organisations of different types, profiles and backgrounds, and those operating
in urban as well as rural areas to apply for participation in this E-learning Course.
TACSO Regional Office • Potoklinica 16 • 71 000 Sarajevo • t: +387 33 532 757 • f: +387 33 532 757 • e-mail: info@tacso.org
SIPU International AB Sweden • Civil Society Promotion Centre Bosnia and Herzegovina • Human Resources Development Foundation Turkey
Foundation in Support of Local Democracy Poland • Partners Foundation for Local Development Romania