Spring 2010
Professor Blake
CALIFORNIA STATE UNIVERSITY, SACRAMENTO
College of Business Administration
OPM 160 – Principles of Quality Management
INSTRUCTOR:
Herbert Blake, Jr., Ph.D., CPIM
OFFICE:
TAH-2120
OFFICE HOURS:
appointment.
Monday/Wednesday: 10:30 – 11:00am, 3:00 – 4:00pm; or by
MESSAGES:
278-7106 (voice); 278-5437 (fax); blakeh@csus.edu (e-mail)
WEBSITE:
http://www.csus.edu/indiv/b/blakeh
TEXT:
Foster, S. Thomas, Managing Quality: Integrating the Supply Chain, 4th edition, 2010.
OBJECTIVES:
OPM160 is a study of the major principles of quality management: customer focus,
continuous improvement, employee involvement, and process improvement. Case
studies and projects are used to gain knowledge of how to implement quality
management principles.
GRADING:
Grades are assigned based on the total points that you accumulate during the term;
possible points are as follows:
First Exam
Second (Final) Exam
Term Project
Homework Assignments
TOTAL
100 points
100 points
100 points
150 points
450 points
OPM 160
Professor Blake
COURSE REQUIREMENTS
This course is presented as a seminar. I will set and maintain the class schedule,
conduct in-class discussions, and monitor your progress by providing numerous
feedback opportunities. Please try to attend and participate in all classes. Outside of
class, you are to prepare for upcoming class assignments and to choose and complete
an appropriate term project.
Assignments/in-class activities: Assignments will sometimes require individual
research. Please provide your answers to the question, case, or problem the next day
after we finish that chapter. For outside of the book assignments (MBNQA and Six
Sigma), you are to find an article that discusses how an organization is using the stated
quality management topic and submit a one-page summary.
The summary outline:
 Briefly identify the organization (location, products/services, etc).
 Describe how it implements and uses the quality management concept.
 List the results/benefits that the organization has realized by using the
concept.
 Cite the reference(s) used.
The summary format:
 Word-processed, block format: single-spaced paragraphs, double-spacing
between paragraphs.
 Name, course, due date in header.
In-class activities will include group participation in the term project.
Term project: The group project proposals are due Wednesday, 7 April 2010. We will
form groups earlier in the semester with a maximum of 5 members. The project is to
focus on the main theme of the course, which is how to use quality management to
improve a firm’s competitive position vis-à-vis other firms in its industry. Oral
presentations will be made to the class as scheduled at the end of the term. [Plan to
make a ~20 minute presentation using PowerPoint slides.] The final written reports are
due on Wednesday, 12 May 2010. Your paper’s text should be 6-10 pages using the
block format above. Appendices, pictures, and similar material may supplement the
text. Please document all information sources!
You are encouraged to discuss project ideas with me in advance of the proposal due
date. Options for the group projects include field studies of a local firm; e.g., discussing
the quality management strategies that it is using for competitive advantage or writing a
case study of a problem that can be solved by adopting particular quality management
strategies. A second option is secondary research on a national firm—describing
quality management strategies that it is using to achieve competitive advantage. When
grading group projects, I expect to see evidence of effort proportional to the group size;
and I will give extra credit points to projects that are field studies of a local firm. If the
option is available, I will encourage authors of the best papers to submit their work to
the APICS Donald W. Fogarty International Student Paper Competition.
2
OPM 160
Professor Blake
CLASS SCHEDULE:
Wk Day
Date
Mon
Wed
Mon
Wed
25 January
27 January
1 February
3 February
Mon
Wed
Mon
Wed
Mon
8 February
10 February
15 February
17 February
22 February
Wed
Mon
Wed
Mon
24 February
1 March
3 March
8 March
Wed
Mon
Wed
Mon
Wed
10 March
15 March
17 March
22 March
24 March
Mon
5 April
Wed
Mon
Wed
Mon
Wed
Mon
Wed
Mon
Wed
Mon
Wed
7 April
12 April
14 April
19 April
21 April
26 April
28 April
3 May
5 May
10 May
12 May
Fin. Mon
17 May
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
Topic
Chap
H.W.
OPM160 Introduction
Differing Perspectives on Quality
Quality Theory
Global Supply Chain Quality and International
Quality Standards
Strategic Quality Planning
The Voice of the Customer
FURLOUGH DAY
The Voice of the Market
Quality and Innovation in Product and
Process Design
-1
2
-DQ #13
DQ # 19
3
DQ #9
4
5
DQ #3
DQ #6
6
DQ #5
7
DQ #11
Designing Quality Services
8
DQ #4
9
DQ #15
10
DQ #12
Mid-Term Examination
Managing Supplier Quality in the Supply
Chain
The Tools of Quality
Statistically Based Quality Improvement for
Variables
Statistical Based Quality Improvement for
Attributes
SPRING BREAK
Statistical Based Quality Improvement for
Attributes
Six Sigma Management and Lean Tools
Managing Quality Improvement Teams and
Projects
Implementing and Validating the Quality
System
Group Project Presentations
FINAL EXAM (12:45 – 2:45pm)
DQ: Discussion Question (end of chapter)
PROB: Problem (end of chapter)
3
11
12
PROB
#10
PROB
#16
12
PROB
#16
13
DQ #7
14
DQ #3
15
DQ #4